Leadership and Management for Service Industries

This document discusses the importance of leadership and management in service industries, with a focus on the Savoy hotel. It explores various classical management theories, the role of leaders, and different leadership styles. It also investigates the internal and external factors that influence management styles and structures. The document reviews the management and leadership styles adopted by the Savoy hotel and discusses the impact of these styles on the organization. It concludes with a case study comparing and contrasting different service industry organizations' change management systems and leadership in implementing change.