Leadership and Management in Service Industries

Leadership and
Management for
Service Industries

Table of Contents
INTRODUCTION...........................................................................................................................1
P1. Theories of classical management and application of these theories in context of service
industry...................................................................................................................................1
P2 Different roles of the leader and different styles of leadership styles in context of service
industry...................................................................................................................................3
P3. Leadership and Management styles in a respective service sector organisation..............4
M1 Analysing of leadership and management styles of respective organisation in this sector
with the relation to organisational culture and structure.......................................................6
TASK 2............................................................................................................................................6
P4. Examine different factor of internal and external environment which have influence on
management styles and structures in respective industry.......................................................6
M2. Examine the internal and external factors which have influence on management styles as
well as structures including strength and weaknesses............................................................7
TASK 3............................................................................................................................................7
P5. Hard and soft management and leadership skills for providing evidence in respective
sector.......................................................................................................................................7
P6. Investigate various future management and leadership skills that is required in service
sector and analyse how these can be accomplish...................................................................9
M3. Assess different current or future management and leadership skills which is important in
chosen service sector...........................................................................................................10
TASK 4..........................................................................................................................................10
P7. Comparison between difference in change management systems and leadership in
implementing change in service industry............................................................................10
M4. Examine the impact of change management in leadership and management skills and
styles.....................................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Leadership and management both are very crucial component of company as it help in
conducting business operations in more effective and efficient manner (Antonakis and House,
2014). Management refers to a process of dealing with employees as well as managing all
business activities. Leadership can be defines as way of influencing other actions to accomplish
set targets. It is a set of actions in which leader lead a group of people with in an organisation.
Management and leadership is very helpful in motivating employees and well as improving
productivity of organisation. Company which is chosen for this assignment is Holiday Inn. It is a
British owned company which is one of the largest hotel chain in the world. Holiday Inn
company was established in 1952 and founder of this organisation was Kemmons Wilson. This
company is providing different high quality product and services which consist of hotel and
lodging services, food or drink products and many more. The purpose of this report is to
determine different management theories as well as leader's role and different style of leadership.
In this internal or external factor has been identified which influence management style as well
as structure of organisation. This report incudes various soft and hard leadership and
management skills. It consist of different leadership and management skills as well as
comparison between different organisation in service industry. Change management style as well
as leadership implementation of different company has been mention.
MAIN BODY
TASK 1
P1. Theories of classical management and application of these theories in context of service
industry.
Classical management theories refers to those theories which is bases on assumption that
worker only have only physical and economic necessity. It is define as a management theory
branch that has been evolved in 19th century. Classical management theory consist of body of
management which is based on full filling basic needs of employees (Antonakis and Robert,
2013). These theories suggest that there is no need of job satisfaction as these needs does not
exist and they are unimportant. These theories will help in managing talent. It helps in dividing
labour into sub parts with the motive of improve work quality so that employees can work in
better manner. There are three classical management theories such as bureaucratic management

scientific management and administrative management theory. All of these theories are mention
below in detail.
Bureaucratic management theory: This theory of management is developed by Max
Weber who was an German Sociologist. Max Weber has develop this theory in 1920 and this
theory is developed with the motive to describe a way in which organisation should operate its
functions. Max Weber has provided six principles of bureaucratic management which will help
company working in service sector to operate its functions in more effective and efficient
manner (Chemers, 2014). These principles are such as proper division of labour, chain of
command, separation of personal and official property, consistent and complete rules, records,
impersonal relationships and administrative class. This is will help Holiday Inn to perform
organisational activities in more effective and structured manner as well as manage talent of
organisation.
Scientific management theory: This theory is developed by Frederick Winslow Taylor
and it was introduced to analyse work flow enhance economic efficiency of employees. This
theory is formed to improve the performance as well as productivity of services industry. F.W
Taylor has suggest that there should be a one best way to perform a specific job so that goals and
objectivities could be timely archive. This will help in monitoring performance of worker and
enhancing performance and probability of worker. This is very helpful in conducting business
operation in more effective and efficient manner in order to accomplish desired aims and
objectives. Holiday Inn company will be able to manage its talented employees in correct
manner through this theory.
Administrative management theory: This is a classical theory and the concept of this
theory is based in departmentalization. Administrative management theory suggest that
organisation have to perform different activities in order to accomplish conman goals. Each and
every task and job role should be classified into different department or a group. This theory of
management is developed by Henri Fayol and it is very helpful for respective organization in
order to enhance their performance as well as enhancing organisation productivity of
organisation (Ciulla, 2014). There are 14 principles of administrative management theory such as
authority, discipline, stability of tenure, remuneration, equity, centralization, decentralization,
division of work, scalar chain, unity of command, direction, individual interest to general
interest,, order, esprit de corps and stability of tenure.