Leadership and Management for Service Industries

Leadership and
Management for
Service Industries
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Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
P1 Assess different classical management theories and apply these in a service industry
context....................................................................................................................................4
P2 Explain the role of the leader and different leadership styles in a service sector
industry context.....................................................................................................................5
P3 Review the management and leadership styles in a specific service sector
organisation...........................................................................................................................6
TASK 2............................................................................................................................................6
P4 Investigate the internal and external factors that influence management styles and
structures in a selected service industry organisation.............................................................6
TASK 3............................................................................................................................................7
P5 Assess current management and leadership ‘hard and soft’ skills providing evidence from
a specific service sector examples..........................................................................................7
P6 Discuss future management and leadership skills required by the service sector and how
these can be achieved.............................................................................................................8
TASK 4............................................................................................................................................9
P7 Compare and contrast different service industry organisations change management systems
and leadership in implementing change.................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
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INTRODUCTION
Leadership and management are both crucial aspect of organisation and it is very important
for organisation to effective conduct leadership and management activities (Antonakis and
Robert, 2013). Leadership is helpful in influencing employees where as management is
important for controlling and management. This report it based on Holiday Inn company. This
company is one of the largest British owned Hotel chain company which is offering its products
and services to different part of the world. This hotel was developed in 1952 and founder of this
organisation is Kemmons Wilson. This report will includes different management theories as
well as leadership styles. Various internal and external factors that influence management are
determined. This report consist of evolution of hard skills and soft skill and along with this future
management and leadership skills are also analysed. Apart from this change management system
and leadership implementation is compared with other organisation.
TASK 1
P1 Assess different classical management theories and apply these in a service industry
context
Management theories can be describe as the framework and guidelines that is developed for
managing and monitoring employees. There are different types of management theories and
these theories will help Holiday Inn company to effective perform business activates.
Various classical management theories are mention below.
Bureaucracy Theory
This theory is developed by Max Weber and motive of developing this theory is to
provide guideline to organisation. This is one of the effective classical management theory
and it is very helpful in managing performance of employees (Chemers, 2014 ). Bureaucracy
can be define as the structure of organisation which is developed with different rules and
regulations. Organisation can set proper procedure, rules, standardised processes, division of
labour and so on. This theory is helpful in effective and efficient performance of employees
in order to achieve goals.
Administrative Theory
Administrative theory is created by Henri Fayol and motive of developing this
theory enhance and improve the performance of employees. This theory is based on
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