Leadership and Management for Service Industries

Leadership and Man-
agement for Service In-
dustries
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INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
P1 Appliance of Classical Management Theory within service industry....................................4
P2 Role of leader and various leadership styles..........................................................................7
P3 Management and Leadership in service sector.......................................................................7
M1 Analyse management and leadership styles in a specific service sector organisation in
relation to organisational structure and culture...........................................................................9
D1 Evaluate a specific organisation’s current management and leadership styles making links
to theorists and providing evidence of organisational practice...................................................9
P4 Internal and external factors influencing the management style............................................9
M2 Analyse the internal and external factors that influence management styles and structures
in a selected service industry organisation identifying strengths and weaknesses....................11
D2 Critically analyse how specific management styles have been influenced and changed by
internal and external factors in a selected service industry organisation...................................11
P5 Hard as well as Soft skills....................................................................................................11
P6 Future management and leadership skills.............................................................................12
M3 Evaluate current and future management and leadership skills that are crucial for the
service sector.............................................................................................................................12
D3 Critically evaluate how, in response to change, management and leadership skills in the
service sector have developed...................................................................................................12
P7. Different Service sector companies’ Change management systems and Leadership..........12
M4 Analyse how change management affects management and leadership skills and styles. .13
D3 Critically evaluate how, in response to change, management and leadership skills in the
service sector have developed...................................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15
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INTRODUCTION
Leadership and management practices are very essential for an organisation in order to
ensure long-term success and sustainability. Both of these functions act as key essential element
and an important management function with the help of which organisation can effectively able
to maximize their efficiency and can accomplish organisational goals. Leadership is a process
within which an individual influence others to fulfil objectives and further provide direction in
order to ensure further competitive advancements (Shin and et. al., 2015). Leaders and managers
within an organisation engaged in the process of guiding, supporting, directing and controlling
employees and other organisational functions as to effectively accomplish corporate goals. With
the proper supervision of leadership and management workforce within organisation can able to
carry out their responsibilities according to the company requirement. Present report has been
conducted on Four Seasons London. This hotel entitle itself in the list of the largest hotels that
operate their functions in different locations around the world. In this report formative
discussion has been made on classical Management Theory application and role of manager and
leaders. In addition with this internal as well as external factors that influence management style
is also been discussed in this report along with future management and leadership skills.
TASK 1
P1 Appliance of Classical Management Theory within service industry
Classical Management Theory is mainly based on a presumption that employees with an
organisation only have economic and physical needs. It do not take into due consideration of
social needs and job contentment. Rather, it determines centralised leadership, labour
specification, process of taking decision and maximization of profit. In relation to this there are
different types of classical management theories that can be undertaken by organisation in order
to gain comprehensibility of Management as well as leadership concept. With the
implementation of these theories in organisational structure Four Season London leaders and
managers can effectively able to increase their work efficiency and confined to manage business
practices quality. Mentioned below there are two most important and widely used classical
management theories which is being defined below in context with Four Seasons London:
Weber theory of Bureaucracy
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Weber theory of Bureaucracy is considered as one of the most effective classical
management theories that aid an organisation with elementary principles of bureaucracy. This
theory focuses into application of rules, hierarchical structure, division of labour and
implementation of rules. It has been determine that Power have the tendency to effectively e
induce obedience. It further aid to influence and individual in order to comply with the rules and
regulation that has been enforced by management. Different type of principle is being discussed
below in context with force season London:
Division of labour:
According to this principle this has been evaluated that, each and every individual did not
possess same kind of capabilities and potential as to operate their function within organisational
structure. In relation to this it is essential for four season London manager to effectively
determine every individual capabilities as to provide them task as per according to their
potential. This effectively provide organisation to increase their workforce efficiency that not
only able to increase productivity of employee but can also provide them job satisfaction and
further promote healthy work environment. This will benefit organisation to ensure long-term
sustainability of employees that simultaneously lead towards higher profitability and
productivity.
Chain of command:
This principle states that implication of hierarchy in an organisation structure within which
command follow from higher to lower level. In relation with this, Four season London manager
is required to make sure that each and every personal irrespective of the hierarchy level from
which they belong have an opportunity to effectively develop and grow. With the help of this
hotel can effectively able to increase productivity of their staff that simultaneously lead towards
increase in organisational productivity.
Rules and requirements:
Rules and requirement are termed as core essential factors on which organisational
performance and complaint process are depend. In relation with this, it is essential for Four
Seasons London manager to undertake different types of policies and procedures by considering
workforce requirement in order to ensure their welfare for long run. With the help of this hotel
can effectively able to ensure uniformity within their operation in all branches of company
around the globe.
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