Leadership and Management for Service Industries

LEADERSHIP AND MANAGEMENT FOR
SERVICE INDUSTRY.

INTRODUCTION
• Change management is a process through which the company makes and implement changes in
both its internal and external processes (Sok and et. al., 2018). It includes preparing employees
for the change, analyzing necessary steps for implementing effective changes, and monitoring
the post change effect on the employees as well as on the workings of the company. It helps the
company in effectively implementing change in the workings of the company.

COMPARISON OF TWO DIFFERENT SECTOR ON THE
BASIS OF CHANGE MANAGEMENT SYSTEMS
The three phase of change management is explained below with the help of Lewin’s Change Management Model:
• Unfreeze
• Change
• Refreeze.