Leadership and Management for Service Industries

This presentation discusses the various leadership styles employed in the service sector, including transformational and transactional leadership. It explores the pros and cons of each style. Additionally, it examines the importance of hard and soft skills in the digital age and how they can be developed. Finally, it discusses the future management and leadership skills required in the service sector and provides strategies for achieving them.

PRESENTATION 1
Leadership and Management for Service
Industries

Critical evaluation of management and leadership
skills
Service sector is largest sector which gives major contribution in the present scenario and
is growing in positive aspect as well. Hence, main styles which are employed by service
sector firms are enumerated below:
Transformational leadership style
Transactional leadership style

CONTD…
Transformational leadership style:
Pros
 This approach is very important for service sector as this stands out through other style
of leadership and enables quickly to assess current situation of organization along with
formulating vision for growth and its improvement.
 The leaders communicate visions appropriately to others and to get each of them on
board.
 It indirectly helps in dealing with challenging situations and even creates enthusiastic
work environment and drove company with alterations and innovations.
 In this style, it vision aligns with capability to inspire and motivate and even passion is
common trait that enable these leaders to attain their members for optimising
performance.

CONTD…
Cons
 In the similar aspect, these leaders are known with context to inspiration and vision of
big pictures and they will struggle with detailed orientation at particular time.
 In simple words, it could face serious detail issues and extracted that they might fall in
trap to depend too much on emotion and passion tends to overlook truth and reality in
service sector.
 Although, type of leadership is powerful and not used morally and for mutual benefit. It
is not associated with approach fits to definition and employ transformational leader to
attain alternatives through motivating followers for setting aside individual and short
term interests to work together for common objective.

CONTD…
Transactional leadership style
Pros
 It helps in giving clear evaluation about roles and expectations through leader and
followers and even this ensures culture within service sector is maintained.
 It also observes that rules are strictly followed according to behavioural norms.
 This is composed of structure which is concise and clear and employees with this type
of management style informed prior hand that what company expects from them.
 Lastly, this is very effective within terms of production and cutting down costs with
fact that leadership style has presence of short term objectives that creates ease for
employees to get the things done in service sector.

CONTD…
Cons
 On the contrary, it signifies failure for delivering the expected result cold give
consequences such as reduction of pay, without bonuses or the worse dismissal.
 Furthermore, leadership style is very direct in face approach.
 Apart from this, leader expect outcome through his followers which in turn
gives and desire to suffer the consequences in service sector.

How digital technology is created a staff for
developing hard and soft skills
Hard skills
 In the present scenario, both types of skills are important for organization and
especially for service sector as hard and soft skills. It has been improved with digital
technology because it save time, money and resources as well.
 The hard skills are replicated as teachable abilities or skills tests which are easy for
purpose of quantifying.
 The examples of hard skills are degree or certificates, computer programming,
proficiency in foreign language, machine operation and typing speed especially in
service sector.
 These stated hard skills are often listed on resume and creates ease for employer and
even recruiter to reorganize.

CONTD…
Soft skills
 Soft skills are referred as subjective skills which are much harder for quantifying
objectives and even known as people or interpersonal skills with reference to
implication of digital technology.
 The soft skills are related to the mode to relate and interact with other people.
 The examples of soft skills comprises flexibility, communication, leadership, patience,
motivation, problem solving abilities, time management, work ethic and team work.

Discuss future management and leadership skills
required by the service sector and how these can
be achieved
In the reference of Havez, Haz and Tas, there are some leadership and management skills
which will help in the success of a business some of them are as mention below:
Critical thinking:
 In future, the quoted firm's leaders should posses the ability of critical thinking so that
they can easily find new solution which also leads to increase the efficiency and also
improve the preexisting process (Moldoveanu and Narayandas, 2019).
 It can be easily achieve by hiring new employees who have the ability or skills of
critical thinking. The ability of solving difficult problem also help a business to lead at
further level of success.

CONTD…
Understanding of new technology
 in future, it is quite necessary fro the managers and leaders to understand all new
technologies and also opt new techniques into the working area.
 Moreover, using artificial intelligence into the working area will also help a business to
increases the production level and reduce the level of using human resources into
business (Schad and Smith, 2019).
 This can be attain through campus placement, and provide training session to their
employees so that they can easily increases the knowledge of information technology
an it creates direct and positive impact upon business as well.

CONTD…
Management skills:
 An excellent management skills also help a business for its success. By keep changing
in the management of the business will help to move the entire team in positive
direction.
 To attain the defined goal as well. Such that the leaders of Havez, Haz and Tas are able
to delegate the responsibilities then they will easily motivate the employees.
 Moreover, the management skills are also achieve through proper training and using
new and advance techniques into the working area.

REFERENCES
Vogler, J. S. and et.al., 2018. The hard work of soft skills: augmenting the project-
based learning experience with interdisciplinary teamwork. Instructional
Science. 46(3). pp.457-488.
Clapp-Smith, R. and et.al., 2019. Promoting Identity Development in Leadership
Education: A Multidomain Approach to Developing the Whole Leader. Journal of
Management Education.43(1). pp.10-34.
Hendarman, A. F. and Cantner, U., 2018. Soft skills, hard skills, and individual
innovativeness. Eurasian Business Review. 8(2). pp.139-169.