Leadership and Management for Service Industries

PRESENTATION 1
Leadership and Management for Service
Industries

Critical evaluation of management and leadership
skills
Service sector is largest sector which gives major contribution in the present scenario and
is growing in positive aspect as well. Hence, main styles which are employed by service
sector firms are enumerated below:
Transformational leadership style
Transactional leadership style

CONTD...
Transformational leadership style:
Pros
 This approach is very important for service sector as this stands out through other style
of leadership and enables quickly to assess current situation of organization along with
formulating vision for growth and its improvement.
 The leaders communicate visions appropriately to others and to get each of them on
board.
 It indirectly helps in dealing with challenging situations and even creates enthusiastic
work environment and drove company with alterations and innovations.
 In this style, it vision aligns with capability to inspire and motivate and even passion is
common trait that enable these leaders to attain their members for optimising
performance.

CONTD...
Cons
 In the similar aspect, these leaders are known with context to inspiration and vision of
big pictures and they will struggle with detailed orientation at particular time.
 In simple words, it could face serious detail issues and extracted that they might fall in
trap to depend too much on emotion and passion tends to overlook truth and reality in
service sector.
 Although, type of leadership is powerful and not used morally and for mutual benefit. It
is not associated with approach fits to definition and employ transformational leader to
attain alternatives through motivating followers for setting aside individual and short
term interests to work together for common objective.