Leadership and Management for Service Industries

This document discusses the role of leadership and management in the service industry. It evaluates different classical management theories and their implementation in the service sector. It also describes various leadership styles and their relevance in the context of the service industry. The document analyzes the administrative and direction manners in a particular service sector organization and evaluates the internal and external factors influencing administration and structure. Additionally, it evaluates the contemporary administrative and direction skills required in the service sector, including both firm and soft expertise. Overall, it provides insights into the importance of leadership and management in the service industry.