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Leadership and management for service industries

   

Added on  2021-02-19

9 Pages2297 Words57 Views
Leadership and managementfor service industries
Leadership and management for service industries_1
Table of ContentsINTRODUCTION...........................................................................................................................1LO 1 ................................................................................................................................................1Classical management theories and leadership style...................................................................1LO 2.................................................................................................................................................2Factors that influence different management style and structures in a service industry.............2LO 3.................................................................................................................................................3 Current and future management skills for the service sector......................................................3LO 4.................................................................................................................................................4Management and leadership skills in a service industry..............................................................4CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
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INTRODUCTIONLeadership and management are key element of hospitality industry that lead and controlall the functions and human resources of an organisation. This present study is based on Marriottthat is an American multinational hospitality company. It is the largest hotel chain in the world.This study will show about different classical management theories and leadership style that isbeing followed by this hotel. Internal and external factors impacts on its management style andperformance in a positive and in a negative manner. Further this study will show about changemanagement system that helps this sector for being in a competition. LO 1Classical management theories and leadership styleThere are various management theories and leadership style that help an organisation inachieving their pre determined goals in an effective manner. Classical management theory isbased on the belief that employees only have mainly 2 types of needs such as physical andeconomic. Classical management theories includes bureaucratic management theory, scientificmanagement and administrative management theory.Bureaucratic management theory: This management theory has mainly 2 elementssuch as its hierarchical organisational structure and organisation that is governed by clearlydefined rationale legal decision making rules. Both elements of this theory can help servicesector industries to achieve their goals (Shafritz, Ott and Jang, 2015). This bureaucratic theoryhas some features and characteristics which can make Marriott hotel able to apply in theirorganisation and achieve their goals such as it has hierarchical management structure, it hasclearly defined all the tasks to labour and it divides of labours on the basis of their skills, it iscareer orientation and all the legal rules are applied uni formally to everyone.Scientific management: Scientific management theory is called as a Taylorism as thistheory's main aim is tom focus on improving the efficiencies of each worker in an organisation.By implementing this theory manager of service sector industry focus on increasing theproduction by using of advanced and intensive technologies. There are some principles of thistheory such as financial incentives that should be given to employees in order to encourageworkers to boost their productivity and motivate them for performing well.1
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