Leadership and Management in Service Industries

This report explores the concepts of leadership and management in the service industry, with a focus on Marriott. It assesses different classical management theories, investigates internal and external factors influencing management styles, and evaluates current and future management and leadership skills. The report highlights the importance of leadership qualities in effective management and the role of different leadership styles in the hospitality industry. It also discusses the impact of internal and external factors on management styles and structures, and the crucial management and leadership skills required in the service sector.