Leadership and Management in Hospitality Industry

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRIES

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
P1 Assessment of different classical management theories applied in hospitality industry........3
P2 The role of the leader and different leadership styles in hospitality industry.........................4
P3 The management and leadership styles in Marriott...............................................................5
P4 The internal and external factors that influence management styles and structures of
Marriott........................................................................................................................................6
P5 Current management ‘hard’ and soft’ leadership skills of Marriott.......................................7
P6 Future management and leadership skills required by the hospitality industry......................8
P7 Change management system and their comparison in different service industry..................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Leadership is a creation of motivating a collection of people to act towards the
achievement of a common prescribed goal ( R.T., 2021). In business context, it is a process of
directing workers and subordinates with the help of effective strategies to meet organizations
requirements. It is basically a social influence in order to maximize the effort of other employees
towards the achievement of goals and objectives of the company.
Marriott international is a multinational wide-ranging hospitality company that manages
broad portfolio of hotels related to lodging facilities. It is the largest hotel chain in all over the
world. It has overall around 30 brands in 131 countries with 7484 properties (Liang and Chang,
2017).
This file includes the concept of classical management theories applied in hospitality
industry along with different roles of leader and leadership styles followed by them in order to
manage their employees. Apart from this, the file also highlight the internal and external factors
that influence management styles of Marriott, leadership skills, future management and
leadership skills that needs to be adapted and the comparison of Marriott with their competitive
hospitality industry in context of leadership style change as and when required.
MAIN BODY
P1 Assessment of different classical management theories applied in hospitality industry
According to classical management theory, managers of the organization in context of
hospitality industry focuses on the profitability factor of the company. Managers of Marriott
manages all the organizational activities in a manner which helps them to increase the over all
productivity of the company and thus increase the organizational performance and also ensure
the sustainability in the competitive market space (Hassi, 2019). This particular theory of
management has been made up by the three theories of management i.e. Bureaucracy theory by
Max Weber, Administrative theory by Henri Fayol and Scientific management theory by
Frederick Taylor. In the classical theory of management, the organization is to be divided into
three sections such as top management which includes the board of directors and executives that
set the objectives of the company. Middle level management who handles and manages the
pother level supervisors in order to set goals for the firm and at last the lower level management
which includes supervisors who manage the daily activities of the employees and solve the issues

which are held among the employees. The various theories of classical management theory are as
follows: Administrative theory by Henri Fayol: This theory represented as modern management
techniques. Henri Fayol used this approach to follow top down management as it is
highly essential to go through various different situations or conditions which are to be
faced by the managers of the company. This particular theory of classical management
will help the managers of Marriott to enhance their ability in the role of manager. Also,
according to the point of view of Henri Fayol, there must be a unity of command which
includes the guidance or supervision to each employee of the company. According to this
theory, the staff members are included while taking decisions for the company. This will
help the managers to enhance their relationship with their subordinates (Schwepker and
Dimitriou, 2021).
 Scientific management theory by Fredrick Taylor: This concept is founded on different
rules which were made by Fredrick Taylor. The plan of this theory is to motivate the use
of scientific methods in order to execute the activities within the company effectively
instead on relying on judgement (Şeşen, 2019). Therefore, with the help of this theory,
managers of Marriott are able to develop proper method so that each task must be
achieved properly. Thus, this theory ensures the positive relationship among staff
members as well as managers.
P2 The role of the leader and different leadership styles in hospitality industry
The role of the leader in the business activity has to be centred on the practicality. It
means to produce a high performing team within the organization or in high performing hotel,
managers have to become goal focused along with people oriented ways. It is all about
maintaining and achieving a balance between both the approaches i.e. being focused as well as
people oriented (Al Khajeh, 2018). The leadership is highly important in any hospitality industry
as the managers who are able to respect and give importance to their employees are more likely
to see them as a part of their team and also find themselves in comfortable situation while
commanding them and get respect in return.
Leaders behaviour effects employee projects and outcomes affiliated to the work given to
them. Therefore, in order to determine the most effective way of leadership, different styles of