Leadership and Management for Service Industries

Leadership and Man-
agement for Service In-
dustries
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INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Applying of Classical Management Theory within service industry.....................................3
P2 Role of leadership and various leadership styles....................................................................5
P3 Management and Leadership in service sector.......................................................................6
TASK 2............................................................................................................................................8
P4 Internal and external factors in which are influencing the management style in an
organisation..................................................................................................................................8
TASK 3............................................................................................................................................9
P5 Hard as well as Soft skills......................................................................................................9
P6 Future of management and leadership skills........................................................................10
TASK 4..........................................................................................................................................11
P7. Different Service sector companies’ and different management systems and Leadership
styles they follow.......................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14
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INTRODUCTION
In order to ensure long term sustainability and profitability leadership and management
practices play a very important role. Both of these functions have a very important role to play in
maximizing productivity of organisation. A process in which a person acts as a guide in a group
in order to influence behaviour of followers or other employees in an organisation in order to
achieve goals and objectives of organisation. Managers are given hierarchical position in an
organisation whose duty is to manage job done by others (Ling, Lin and Wu, 2016). Leaders as
well as managers both are important for an organisation. Both of them together engage in ways
of giving guide, support, direction to employees so that they can fulfil their goals in efficient
ways. With effective guidance of them employees can easily fulfil their aims and objectives.
Following report is created on, Four Season London. This company is related to hospitality
sector and provides different types of facilities to their customers. Discussions on this report are
made about classical theory of management. Role of leaders and managers are also shown in it.
Then it discusses about external as well as internal factors effecting management style in an
organisation.at the end this report includes future leadership as well as management skills.
TASK 1
P1 Applying of Classical Management Theory within service industry
Classical management theory depends on assumption that an employee is only concerned
with economic and physical need they do not worry about job contentment or any of social
needs. These mainly talks about maximizing profits, labour specification, centralised
leadership and decision-making process. There are a number of such theory present with
the help of which an organisation comes to know about management as well as leadership.
Workplace manager and leaders at four seasons uses this in order to increase effectiveness
and efficiency in their organisation. Below mentioned are two mainly used theory and their
relationship with organisation:
Weber theory of Bureaucracy:
This is one of the most essential theory of classical management. This brings advantages
to an organisation organization with principles of bureaucracy. This theory’s major aim is
to focus on implementation of rule, hierarchical structure, division of labour, team making
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etc. this theory also states that power has a tendency to make people obedient. In this
context there are a number of principles defined in comparison with Four Season London.
Division of Labour:
This states that, every individual has a power to bring in potential and capabilities to do
operation in an organisation or workplace. In context of the given company Four Season London
it is important to analyse the capabilities and skills of workers and human force of organisation
(Wu, C. M. and Chen, T. J., 2015). In order to allocate work to them. This helps an organisation
to bring in specialisation in work of employees and also helps an organisation to increase the
productivity of organisation in total. It does not only increase satisfaction level of employees but
help maintain a healthy environment in organisation that helps in increasing revenue thereby
increasing profits of the company.
Chain of command:
The chain of command set the hierarchy in an organisation. Commands start from higher
authorities and then are passed to those at lower levels.in this case it is duty of manager to make
sure that hierarchy is implemented in an organisation properly. This helps in saving time, proper
communication or orders as well as task and stimulates productivity in an organisation
automatically.
Rules and requirements:
This is most important part of an organisation which is directly related to performance of
employees. With regard to this manager in Four Season hotel undertake a number of policies and
procedures to fulfil requirement of workforce. With the help of its employees can ensure that all
the departments in an organisation are uniform and work well coordinating with one another.
Career orientation:
It is also an important part of an organisation as it tells that every employee in an
organisation must be placed at right position which matches their skills and capabilities. It does
not only help to increase efficiency in an organisation but it also helps to increase overall
profitability in an organisation. When analysing Four Season manager needs to take care of skills
of employees and their position in organisational structure.
Taylor' scientific management theory
Taylor’s scientific management theory was developed by F.W. Taylor (Psomas, E. L. and Jaca,
C., 2016). Work of this theory is to maximize efficiency of an employee in order to fulfil his role
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