Leadership and Management for Service Industries

This presentation discusses the importance of leadership and management in the service sector. It explores the current management and leadership skills required, as well as the future skills needed. The presentation also compares and contrasts different service industry organizations' change management systems and leadership in implementing change.

Leadership and management for
service industries

 Current management and leadership ‘hard and soft skills
 Future management and leadership skill required by the services sector
 Compare and contrast different service industry organisations change
management systems and leadership in implementing change
TABLE OF CONTENT

INTRODUCTION
Leadership and management is an
important term in service sector.
In this leadership refers to the
getting people to believe in the
vision and work for them to
achieve the task on time with
specific time. In this management
play a important role to
administered and manage all the
activities that was taken place in
the company.

 In any organisation it is beneficial to examine the skills of
both manager and leaders that helps in achieving the task
on time. There are two type of skills i.e. soft skills and hard
skills. In this soft skills are related to leadership and hard
skills are considered for a management.
Current management and leadership
‘hard and soft skills

Hard skills : manager Soft skills : leaders
Hard skills refer to the job-specific and here the knowledge is
related to formal and scientific education. In this manager of a
concerned company has the full scientific knowledge and they
apply a various rules to manage, plan, organise the whole
organisation.
Soft skills refers to the knowledge of subjective education that is
useful to interact and influence the other people on work. In
context of Intercontinental hotels, this skills related to the leaders
who are require to influencing the employees so that they work as
a team and in coordination so that they will achieve the task on
time.
It is related to the marketing that convince and encourage customer
to purchase their services. Manager of a concerned group hotel
promote their business to attract more and more customers. It help
the service sector to awre the customer about the company services
that enjoy every people.
Soft skills help in communicating and manage the team in the
organisation. In the respected firm it is useful for a leader to have
these skills so that they manage the whole team so that they work
very efficiently.
CONTINUE…

 There are multiple number of skills that was required by a manager and
leader of a Intercontinental Group of hotels. This helps in increasing the
profits, reducing conflicts, managing all the activities, organise and
maintain the team relation with in the industry. some of these are as
explained below.
 Future management and leadership skills
 Soft skill assessment- In future manager need to consider himself as
a soft skill analyser to motivates the employees and to improve the
performance of the individual. For this the Intercontinental Group
Hotel manager need to listen, communicate effectively, accepting
feedback, manages time with employees and positive attitudes so
that they easily evaluate the workers performance and encourage
them to efficient working
Future management and leadership skill
required by the services sector

 Complex problem solving- This is the essential skill that have in the
future leaders so that they will not be panic in a difficult situation and
helps in achieving the task on the time. In context of Intercontinental
Hotels Group, leaders have the ability to solve the complex problem
because in this sector there are many difficulties that was arise timely and
suddenly.
CONTINUE…

Basis Intercontinental group hotels Hilton hotels
Change management system By using the change management system
manager can frequently do a change in food
and beverages departments as they provide all
variety foods to attract more customers while
using effective space and clean environment
this will satisfy the employees who are
working in this department.
In this change management system amanger
can identify the change that was place in the
organisation and plan to adopts change for this
they convince the room service department that
they use effective tools in cleaning the room
that will reduce the work of a employee so that
they do their task on time and very efficiently.
Leadership Leaders play an important role in making the
change and adopting the change on time. And
they use transformational leadership ltyles.
In this company follow democratic leadership
style where every member participate in the
decision making process. So it is easy to
communicate the change and adopts its easily.
Talent management In this they hire and recruit the employees who
are skilled and experienced. Without this
company cannot perform their task effectively
and cannot achieve it successfully.
In this talent management play an important
role in implementing the change for this they
hire the employees who are flexible in nature
so that task can be achieved in time.
Compare and contrast different service
industry

 From the above concluded report it should be considered that
leadership and management in the organisation play a important role
to achieve the task on time. It included the various leadership styles
with management style that was adopted by the service sector
industry to enhance the culture and increase the productivity of
employees. At last it explains the comparison between different
service sectors with the help of change management with the help of
leaders. It will help in enhancing the overall activities and
coordination among the team members of the organisation
CONCLUSION

 Nieves, J. and Segarra-Ciprés, M., 2015.
Management innovation in the hotel
industry. Tourism Management. 46. pp.51-
58.
 Rothaermel, F.T., 2016. Strategic
management: concepts (Vol. 2). McGraw-Hill
Education.
REFERENCES