Leadership and Management for Service Industries (Docs)
Added on 2020-10-22
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Leadership and Management forService Industries
Table of ContentsINTRODUCTION...........................................................................................................................3MAIN BODY...................................................................................................................................3P 1. Assessment of different classical management theories in context with service industry...3P 2. Role of the leader and different leadership styles in a service sector industry....................6P 3. Management and leadership styles in “Long Beach Resort”...............................................7M 1. Management and leadership styles in relation to organisational structure and culture......8D 1. Critically evaluate organisation’s current management and leadership styles inaccordance with the viewpoints of various theorists...................................................................8P 4. Investigation of internal and external factors that influence management styles andstructures in a service sector industry.........................................................................................9M 2. Identifying strengths and weaknesses of internal and external factors............................10D 2. Critical analysis of management styles in relation with internal and external factors of theorganization...............................................................................................................................10P 5. Assessment of current management and leadership ‘hard’ and soft’ skills.......................10P6 leadership and management skills required by the company...............................................11M3 Current And Future Management And Leadership Skills..................................................12D3 How management and leadership Skills can respond to change.........................................12P7 Compare and contrast the change management of two companies.....................................12M4 Impact of change management ..........................................................................................13CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14
INTRODUCTIONLeadership and management helps in maximizing operational efficiency which leads toattainment of organizational goals and objectives effectively and efficiently. Management aimsat planning, organizing, staffing, directing, coordinating and controlling which helps inaccomplishing goals of the company. Leadership refers to individual's ability to influence,motivate, and guide their subordinates to perform work effectively and contribute towards thesustainable growth and success of the organization. “Long Beach Resort” is a five star hotel in Turkey which is located on the beach front. Itoffers wide range of amazing facilities which includes private beach, kids club, Aqua park, funfair and class restaurants. This study highlights, assessment of different classical management theories in contextwith service industry. It also includes, role of the leader and different leadership styles in aservice sector industry. Further it also highlights, management and leadership styles in a specificservice sector. This study investigates, internal and external factors that influence managementstyles and structures in a hospitality industry. It also assesses, current management andleadership ‘hard’ and soft’ skills. It also highlights, management and leadership skills that arerequired by the service sector industry. Furthermore, it also compares and contrast differentservice industry organization change management system and leadership. MAIN BODYP 1. Assessment of different classical management theories in context with service industry.Classical management theory is supported on the belief that employees of theorganization only have emotional and physical needs. This management theory do not take intoaccount social needs of the employees i.e., job satisfaction, but instead it focuses oncentralization of leadership, profit maximization and specialization of labour (Shek and et.al.,2017). There are different types of classical management theory which are applied by “LongBeach Resort” hospitality industry that includes : Administrative management theory : This theory was established by Henri Fayol andthis theory focused on managing operations of the organization and human behaviouralfactors in the service industry. Administrative theory of management focuses onimprovising the efficiency of management in the service industry so that standards can be
maintained. Henri has established 14 principles of management which includes divisionof work, Authority and Responsibility, Discipline, Unity of Command, Unity ofDirection, Subordination of Individual to General Interest, Remuneration, of personnel,Centralization, Scalar Chain, Order, Equity, Stability of Tenure, Initiative and Esprit deCorps.The principle of division of work states that every employee in the organization has differentskills to perform different task effectively and efficiently. The work should be divided effectivelyamong employees which leads to specialization in every field and helps in building effectiveskills. Authority and responsibility are interrelated to each other. Authority means to give ordersto the staff of the service industry which helps management to perform task effectively.Responsibility means being accountable for everything and if anything goes wrong the personwho took authority to perform the particular task is accountable for everything in particular(Hawkins, 2017). Another principle established by Henri Fayol is that, employees or staff must be well disciplinedand management of the service industry must show respect, towards its staff. Unity of commandstates that, very individual in the service industry must receive order from one supervisor. Unityof direction states that, every employee of the organization must work towards common goal andobjective of the service industry which is to maintain high standards and provide effectivehospitality services to the customers. Subordination of Individual to General Interest states thatpersonal interest of the employees are subordinate to the organizational goals and objectives.Individual interest and service industry goals must coincide to effectively accomplish the taskwhich leads to higher customer relationship and growth of the hospitality industry. Effective remuneration or motivation must be given to the employees or staff of the serviceindustry to keep employees motivated which h leads to higher performance and productivity ofstaff in the organization. Centralization refers to the concentration of decision making power tothe top authority of management, whereas on the hand, decentralization refers to sharing ofdecision making power with lower level management in the service industry for effective resultsand outcomes. Scalar chain states that, there should be clear chain of command whereinformation is flowed effectively from top level management to lower level of management toperform the desired task effectively and efficiently in a standardized manner.
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