Leadership and Management for Service Industries

This presentation discusses the soft and hard skills of leadership and management, skills required by service industry leaders and managers, and compares service industry with change management systems.

Leadership and Management for Service
Industries
(Task 3 and 4)

Table of Content
• Introduction
 Hard and soft skill of management and leadership
 Skills required by service industry in a leader and manager
• Compare and contrast service industry with change management systems
• Conclusion
• References

Leadership skills plays very essential role while achieving organisational goal. With the help of leadership
skills, employees get motivated and influenced in order to achieve objective in an effective manner. In this
report, soft and hard skills of leadership and management has been discussed. In addition to this, future
leadership and management skills which is required in order to gain competitive advantage at the
marketplace has been discussed. Change management system is a tool which is used by various
organisations in order to implement change within the organisation for accomplishing organisational goals.
Introduction

 Soft skills: The soft skill of leadership mainly focuses on the behaviour of the individuals. Soft skills are the
interpersonal skills of an individual. For example: With the help of soft skills managers and leaders can
influence other staff members in order to complete their task. These are the skills mainly used by leaders in
order to attract individuals.
 Hard skills: Hard skills are required for a particular job position. With the help of education and training
sessions individuals can generate hard skills. Hard skills are the interpersonal skills which is useful for an
individual in order to succeed at workplace.
– Hard and soft skill of management and
leadership

Skills required by service industry in a leader
and manager
 Creativity: It is one of the most important skill which is required by leader and manager of any organisation.
Leaders and managers should think creatively while taking any decision. With the help of new ideas, company
can attract more and more customers.
 Motivation : It is the quality of a leader which is required to achieve goals in an effective manner. With the help
of rewards, perks, benefits and many other things managers can motivate their employees.
 Communication: It is the skill which is required by managers and leaders of the company. With the help of
effective communication, managers can share information with their employees in an effective manner.

Compare and contrast service industry with
change management systems
In the present case scenario, leaders and manager of Hazev, Haz and Tas interacts with Academy
Representative and concluded that at present they are not using any technology. They were using fax system
in order to interact with their employees and now they use drop box for communicating. There are many
options available for them but they are not implementing them in their organisation. In addition to this for
maintaining their financial records they are still using excel sheet. There are various up gradation in the
technologies but they are using such technologies which is easily used by everyone. Competitor restaurant
managers use various methods in order to communicate with their employees.

Conclusion
From the above report it has been analysed that with the passing time there are various changes takes place in the
technology which affects the working culture. By adopting latest technology company can increase their
working as well as enhance the performance of the organisation. With the help of above discussion it has
been concluded that there must be some soft and hard skills in a leader and manager. With the help of these
skills they can improve the performance and productivity of employees along with the company.

Bratton, J. and Gold, J., 2017. Human resource management: theory and practice.
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Cheema, S., Akram, A. and Javed, F., 2015. Employee engagement and visionary
leadership: Impact on customer and employee satisfaction. Journal of Business
Studies Quarterly. 7(2). p.139.
Dana, B. G., Mukaj, L. and Vishkurti, M., 2016. Creating a model culture of management
change. Annals of the University of Oradea, Economic Science Series. 25(1). pp.871-
880.
References

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