Management & Leadership Styles in Service Industry

Leadership and
Management for
Service Industries

Table of Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
P1 Different classical management theories & apply these in a service Industry.....................................3
P2 Role of the leader & various leadership styles....................................................................................5
P3 Management & leadership styles........................................................................................................6
TASK 2.......................................................................................................................................................7
P4 internal & external factors that influence management styles & structures.......................................7
TASK 3.......................................................................................................................................................8
P5 Current management & leadership ‘hard’ and ‘soft’ skills.................................................................8
P6 Future management & leadership skills required................................................................................9
TASK 4.....................................................................................................................................................10
P7 Compare & contrast different service industry organizations change management systems &
leadership in implementing change........................................................................................................10
CONCLUSION.........................................................................................................................................12
REFERENCES..........................................................................................................................................13

INTRODUCTION
When the organisation need long term sustainability in the large marketplace becoming
significance concern for every industry so that they required to pay attention on leadership and
management so that all the operations can be effectively operated. Hospitality industry is the part
of service industry that work with the consideration of fulfilling the requirements of their guest
and customer so that they can generate higher profitability(Baradarani and Kilic, 2018). Manager
and leader of the company are concerned for managing leadership and management style so that
they can effectively manage the various task in order to establish good brand image in the
market. The fat duck is considered as a chosen organisation for this report and we'll discuss
leadership and management of their services. The restaurant is opened on 16 August 1995 and is
the fine dinning restaurant and operating their business with 42 employees. This report will
analyse the various classical theories and roles of leader according to their different leadership
styles. Moreover it will analyse different leadership and management style and also determine
the impact of internal external factor on management style of the company. Lastly, it will
evaluate the hard and soft skills which is required by the management and leadership styles.
TASK 1
P1 Different classical management theories & apply these in a service Industry
Various organisations are adopting classical management theory which is being started in 20 century
and this is useful in order to to cope up with various situation and also understand the impact of internal
and external environment so that they can sustain in the market for a long period of time. This theory help
in getting innovative idea which the organisation can get the positive outcome. There are various types of
classical management theories which is considered by the fat duck given below:
Theories Description
Scientific
Management
Theory
It is the theory which is proposed bye F.W. Taylor and it is concerned
about the operational practices statistical calculations and scientific ideas
which increases the overall efficiency of the business. It is the theory
which is mainly analyse in relation of management and operation and
also help in providing effective training session to the employees so that
they can perform better. It is the theory which help in maintaining the

discipline in order to to comply with the principles regulations and
effective work within the organisation. Scientific management theory
also so concerned with the business interest more than private and rest
that can leads to generate more revenue. The fat duck is applying this
theory in order to maintain the standard of the restaurant and the manager
can effectively execute various tasks such as effective hiring, selection,
maintenance and housekeeping etc. It is helpful in conducting the
effective hiring process which is beneficial for the skillful as the focuses
on Indians in the productivity and capability is of their employees.
Bureaucratic
Management
Theory
It is the theory which is developed by Max Weber which is focuses on
rational decision making that leads to achievement of their goals and
objective in an set time period. This theory has adopted the hierarchical
structure which helps in getting the satisfactory outcomes in the business
environment. It includes the one way communication in which leader and
manager allocate the duties and responsibilities to their employees to
complete them. This theory contains system and maintain all the
operations effectively. The fat duck is considering this theory so that they
can have satisfactory operations within the organisation by which we can
follow all the rules and regulations. It also helps in maintaining clear
outline for effective decision-making and consideration to breakdown of
work structure and also generate the idea for decision making of their
employees.
Behavioral
Management
Theory
It is the theory which is developed by Chester Barnhard in 1940s and this
is also called social science movement that is concerned with the
effective utilisation of 8 concept related to the workforce that was to be
interested for both the employees and the employer. The main
consideration is to understand the psychological and social aspect of their
employees so that they can move towards success. There is no specific
separation among the human being and the worker as they are working in
order to get effective results and the main motive of this theory is to