Leadership and Management for Service Industries

This report covers the role of leadership and management in service industries, with a case study of Four Seasons Hotel. It explores different management theories, the influence of management styles, and the current management and leadership skills.

Leadership and Management for
Service Industries
References
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Conflict Management.
P7- comparison of industry organization change management
and leadership in complimenting changes
Lewin's change management Model
This change management model can help the Four seasons Hotel to
implement the change within their company. There are three stages in this
model which need to be followed by the Four seasons Hotel.
Unfreezing-Before implementing t the change within the company it must for
be go through the Unfreezing stage where employees of the company can be
demotivated, and they can have fear of loosing jobs (Wiebe, and Zhang., 2017).
Leaders and managers of the company have to communicate with the
employees and make them understand the need of change and how it Can
provide success to their company.
Changing- This is the another stage where change become real and the employee will struggle with
the new task. Leaders and managers of the company have to provide the training to the employees,
so they can understand the task, and they can also set the small wins for the employees which can
motivate them.
Refreezing-This is the task stage where employees are capable and new task run properly but here
managers and leaders have to measure the performance and look to control.
INTRODUCTION
Leadership and management are two essential roles of the company where lectureship is
about getting people to comprehend and believe in the vision they set for the company. Leaders
motivate their team to create vision into reality, while management is more about administering and
making sure the day to day activities are happening as they should.This report will cover case study of
Four seasons Hotel, and they are having location in all around the world. This report will asses the
different classical management theories in the context of four seasons and it will explain the role of
leaders in company and appropriate leaders style which can be used by this company. This report
will also explore the influence of different management style, concluding internal and external
factors which influence management style and structure. In the end of this report will discus about
current management and lectureship skills with the specific examples.
Soft management skills
Management skills- Management skills are used by the company's manager which helps to manage
the activities. They are responsible to provide proper guidelines to the employees who are working
and manager each activity at the workplace.
problems solving -Managers are the superiors of the company, and they are responsible to solve the
problems at the workplace. This is a common skill I the mangers which they have to perform.
Hard management skills
Computer technology - This is the hard skills which required the accurate knowledge in the
managers. They use the tools like Analysis and social media see the performance of the company
and make strategies accordingly (Shamim and et.al., 2016).
Hard Communication skills- Professionalize in the managers are necessary, and they need to adopt
hard skills in themselves because they have to talk professionally, and they should know different
different languages because Four seasons Hotel is working on the internal level, and they should
also know how to communicate digitally.
Conclusion
As per the report has been covered case study of Four seasons Hotel, and they are having
location in all around the world. This report has been asses the different classical management
theories in the context of four seasons and it also has been explained the role of leaders in company
and appropriate leaders style which can be used by this company. This report has been explored the
influence of different management style, concluding internal and external factors which influence
management style and structure.