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Leadership and Management for Service Industries Assignment Answers

   

Added on  2021-02-20

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Leadership andManagement forService Industries

Table of ContentsINTRODUCTION...........................................................................................................................3P1 Classical management............................................................................................................3P2 The role of the leader and different leadership styles............................................................4P5 Review of the management and leadership styles ................................................................6P4 Internal and external factors that influence management styles............................................7P5 Current management and leadership hard and soft skills......................................................9P6 Future management and leadership skills ...........................................................................11P7 Compare and contrast different service industry organisation............................................12Conclusion.....................................................................................................................................14References.................................................................................................................................15

INTRODUCTIONLeadership is a process where a leader guide, direct, and manage all the task and lead theteam towards their organizational goal. Leadership management refers to a process wheremanagers and leaders try to induce, motivate all his or her subordinates to work with zeal andconfidence. Managing all the activities of the business and organization. Managers perform hisor her duties which need control over the subordinates and team towards a specific goal orobjective. The London Hilton on Park Laneis UK based 5 star hotels serving in hospitality industry. Withnow of total rooms of 453 and suits of 56. London Hilton on Park Laneis also received a royalwarrant from the prince of wales for its banquet's excellent catering services. London Hilton onPark Laneis is a very famous hotel and listed among the best hotel in London.P1Classical managementTheories Management theories are guide book for the managers and leaders to manage wholeorganization and work accordingly with aim to achieve specific goal of the organization, thesetheories help the managers to run their organization and managers assist employees to work ineffective and efficient manner.There are few theories which are as follows:1 Taylor’s theory of scientific management: according to Taylor management is a science. To getthe desired results he stated that science laws and tool and techniques can be used in the study ofmanagement(Shek, D.T., Chung, P.P. and Leung, H., 2015.) . Taylor profound five major principlesof scientific management which are as follows: Science, not rule of thumb- According to the Taylor, science can manage all the activities of theorganization with perfection because there is specific way or method for every activity formanaging activities of management in scientific way we have to understand what is the need, wehave to analyze the situation, and then apply the methods and techniques of science. In serviceindustry(Shek, D.T. and Lin, L., 2015.) ,Traditional methods did not give any certain result for thesituations it is all the experience of the managers which is gained by him in the past years so allthese methods are untested and non-scientific they do not guarantee any kind of success.

Harmony, Not Discord – Taylor stated that the prosperity and success of the organization isdepended on the employees and management and by working with each other every employeeshould work in harmony and avoid mismanagement in the organization(Angulo, S.G., 2018.) . Inservice industry there the employees working in harmony is very important for success of theorganization. Every group should work together and with a positive attitude for their work andtowards the organizations.Mental Revolution- Taylor stated that employees of every organization is the strength for themanagers and these employees should work with aim to achieve organizations goal, and ifemployees did not support with the positive attitude (Gibson, P. and Parkman, R., 2018.). Theconcept of mental revolution defines that the growth of organization depends upon employees.Cooperation, not individualism- this priciple states that cooperation where all employees,superior and subordinates work for the organisation and aim to acheive the main objective so it isnot about one person adn his or powers. Development of Every Person to his Greatest Efficiency- Development of every employees isnecessary and for the growth of the employees in workforce to take every employees to themaximum growth.Behavioral Management Theory – Behavioral theory is given by Elton mayo it states that thebehavior of the employees have a impact on the organization by their behavior(Shamim, S., Cang,S. and Yu, H., 2019.) I . This theory believed that for a better understanding of human behavior atworkforce in service industry employees plays a very important role in the organization wherebehavior of every worker should positive and motivation, conflict, expectations and thesedynamic of any group will increase the productivity. Conclusion of this theory says thatmotivation help to relocate the behavior of the employees which puts an effective image of theorganizationP2 The role of the leader and different leadership stylesLeader is the person who leads his or her team from the front and manage all tasks andactivities as a group is called as leader.Role of leader- there are three main roles of any leader are as follows:

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