Leadership and Management for Service Industries

Leadership and
management for service
industries

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1 ..........................................................................................................................................3
P1) Various kind of classical management theory ................................................................3
P2) Various leadership styles ................................................................................................5
P3) Analysis of leadership and management styles ..............................................................6
TASK 2............................................................................................................................................8
P4) Influence of internal and external factors .......................................................................8
TASK 3........................................................................................................................................10
P5) Current soft and hard skills ...........................................................................................10
P6) Future management skills .............................................................................................11
TASK 4..........................................................................................................................................13
P7) Comparison between service industry ..........................................................................13
CONCLUSION .............................................................................................................................15
REFRENCES.................................................................................................................................16
..........................................................................................................................17

INTRODUCTION
Leadership is the ability of an individual to influence, motivate and guide its followers or
employees or other member of organisation to improve their performance for achieving desired
objectives. Management is a process through which all the activities of organisation are properly
coordinated which facilitates proper planning, controlling and directing of different resource and
tasks of organisation (Augustyn, Elshaer and Akamavi, 2019). Management and leadership plays
a important role in management and enhancing of talent and creativity in hospitality and tourism
sectors through providing proper direction and guidance to employees. For this assignment
organisation selected is, Trail finders which is a British travel company having its headquarter in
London, England (United kingdom). It basically a travel and tourism company having
specialisation in tailor-made travel worldwide including Australia, New Zealand, North & South
America, Asia & Africa (Trailfinders, 2019). This report includes leadership style and classical
management theories and also explore the factors that influence different management styles and
structures in a service industry. This project also assess or evaluates the current and futures
leadership and management skills and also provide a comparison between different service
sector.
TASK 1
P1) Various kind of classical management theory
Management theories provides a set of general rules that guide the mangers to properly
operate or mange an organization and its employees and resources. These theories provide
assistance or a framework to employees to effectively relate to the business goals and implement
defective means to achieve the desired goals. Classical management theory is a category of
management which focus around maximising production (Liu and Shi, 2018). It is the oldest
management theory which focus on operations and creation of standards to increase production
through providing rewards and better compensation to high performing employees to motivate
them or to enhance their performance (Management Theories & Concepts at the Workplace,

2019). The different types of classical management theory which can be adopted by Trail finders
to properly mange talent its organisation are described below: Scientific management theory- This theory is given by Fredrick Taylor and its main aim
is to improve economic efficiency and productivity, thus the main focus of scientific
management theory is on minimizing waste and reducing operation time to increase the
overall performance of a firm. Scientific theory emphasis on cooperation and
development of each and every employee to its greatest efficiency and prosperity to
achieve the goals on time thus, Trail finders can make use of this theory to enhance the
creativity and talent of its employees. Use of some better and more creative scientific
method can be made to attract more customers trough providing better satisfaction.
Scientific management theory is made by mangers to provide motivation to employees to
enhance their talent and creativity through providing rewards and other monetary benefits
for better performance (Kim and Toya, 2019). Administrative management theory- This theory is developed by Henri Fayol to find out
a rational way to design an organisation as a whole. Administrative theory is used to
implement a formalize administrative structure in organisation to clear define role and
responsibility all employees to reduce the chance of confusion and chaos to provide a
better and creative atmosphere to employees to enhance their creativity. This theory can
be implemented by mangers of Trail finders to make its employees more discipline and
coordinate through providing proper guidance and information about their role and
responsibility in achievement of organisational objective. This will also provide a
communication channel between manger and employees thus, reduce the chance of
confusion and conflicts therefore provide internal motivation to employees to enhance
their creativity and skills.
 Bureaucracy Theory- This theory provides a basis for systematic formation of an
organisation and is designed by mangers to ensure the efficiency and economic
effectiveness (Neogi, 2019). Bureaucracy theory provides an ideal model for
management and administration through bringing powers of organisation structure into
focus. This motivation theory can be used by Trailfinders to emphasis on formal authority
systems and to brings unity and efficiency in organisation. Bureaucracy theory provides a
foundation for scalability and encourages specialisation and creativity in employees