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Leadership and Management for Service Industries Assignment - Hazev

   

Added on  2020-10-22

9 Pages2495 Words94 Views
Leadership andManagement forService Industries

Table of ContentsINTRODUCTION...........................................................................................................................3TASK1.............................................................................................................................................3P1. Classical management theories.............................................................................................3P2. Role of a leader and different leadership styles....................................................................4P3. Review of management and leadership styles in Havez.......................................................6TASK2.............................................................................................................................................6P4. Internal and external factors which influences the management style and structure............6TASK3.............................................................................................................................................8Covered in PPT...........................................................................................................................8TASK4.............................................................................................................................................8Covered in PPT. ........................................................................................................................8CONCLUSION................................................................................................................................8REFERENCE...................................................................................................................................9

INTRODUCTIONLeadership and management are the very crucial terms in the business organisation.Leadership is concerned with the power of leaders to influence the people so that they worktowards the attainment of business objectives. Whereas management is concerned withdeveloping plans, organising, directing and controlling the activities of the company.Organisation undertaken in this report is Hazev which deals in a travel and tourism and wasfounded in 1999. It is the collaboration between 'Tas' and 'Haz' restaurant group (Davis andJones, 2014). This report will explain the classical management theories and leadership style. Itwill explore the various factors that influences different styles and structures in a serviceindustry. It will also make assessment about the current and future management and leadershipskills. And last part will demonstrate the management and leadership skills in a service industry. TASK1P1. Classical management theories.Classical management theories are those in which the organisation assumes that workersonly have financial and economic needs and these theories are separately designed to streamlinethe operations and maximise the productivity. The Hazev organisation of Travel and tourism willadopt the classical management theories which are also known as scientific theory ofmanagement that was designed by F.W Taylor and focuses on maximising the productivity of theworkers. These theories will be practised in the Hazev restaurant by providing clear structure formanagement, its functions and operations. Furthermore, the division of labour which can developthe task into more easier and efficient way such that it can be accomplished to enhance theproductivity. In this, each work is scientifically designed such that it can replace the old rule ofthumb. It also enhances the division of labour and cooperation between management andworkers. The F.W. Taylor has emphasised on importance of employee welfare as well asefficiency of the production. Apart from this, the another classical theory which can be taken into consideration isbureaucratic management. It will be practised in the Hazev restaurant by focussing on operationsof the organisation under the hierarchy of positions. This theory was developed by Weber whichspecialises labour and rules and procedures are formalised. This can further be practised byauthorities which must be formalised into a hierarchical structure and application of rules and

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