This presentation discusses the theories of classical management, leadership styles, and the influence of internal and external factors on administration in the service industry. It also explores the necessary skills and expertise for future management in the service sector.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
Leadership and Management for Service Industries
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Table Of Contents INTRODUCTION P1 Evaluate about the dissimilar classical administrative thesis and implement it in the service sector P2 Describe about the part of the leader and its about their dissimilar direction style in the context of service sector P3 Analyse the administrative and direction manners in a particular service sector organisation P4 Evaluate about the inside and outside elements that influences the administration manner and structure for a particular service industry organisation P5 Evaluate about the contemporary administrative and direction “firm and mushy expertise” which gives the evidence from the particular service sector organisation P6Describe about the later administrative and direction expertise which is needed by the service sector and how it can be attained in a positive manner P7Compare the different service industry organisations for the purpose of change administrative systems and direction in implementing change CONCLUSION REFERENCES
INTRODUCTION Leadership is a very important key role in the service industry. Without having a leader it is very difficult to give direction for the vision and goals of the company. Leadership is the quality which commands the working of an organisation. It takes care about the every step taken by the organisation and the procedure followed by the organisation to achieve their objectives. (Ryan, C., 2015). In this report, the analysis has been done on the classical management theories and about the part of the leader in the organisation and also about their different leadership styles used in the service sector. Its about the different factors which will influence the management styles and structures. The research has been done on the different kinds of skills. The research has also been done on the futuristic leadership skill which will require in the service sector. The chosen organisation or hotel is named as 11 Cadogan Gardens Hotel. It is located just off Sloane street in the heart of Chelsa. It is one of the top hotel of the United Kingdom. 11 Cadogan Gardens has a unique and rich heritage forming part of the historical Cadogan Estate.
P1 Evaluate about the dissimilar classical administrative thesis and implement it in the service sector There are majorly four types of classical management theories which has been discussed in the following manner: l. Bureaucratic Theory:This theory was given by Max Weber. It relates to the formal hierarchy in the organisation where many tasks have been delegated to individuals and departments. (Mahadewi, N.M.E. and Bali, S.. T. P).In the bureaucratic theory, the key idea is regarding the division of labour. In the service sector, it has been implemented in the hotel through distributing the work into equal manner to each and every employee of different departments by the manager. 2. Scientific Management Theory:This theory was given by the Fedrick Taylor. This theory helps in improving the organisation’s level of task completion through different types of analysis which includes scientific, engineering and mathematical. It can be used in the organisation for the learning purpose. This theory can be implemented in the hotel in terms of financial and budget planning of the hotel where lots of analysis and calculations needs to be done.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
3. Behavioural Management Theory:This theory was given by the Chester Barnhard. All the approaches has been used in the best interests of the company as well as the workers. With the idea of this theory, the manager needs to understand the worker needs within an organisation. (Almomoni, M. A. and Alkhalayleh, W. A., 2021). This theory can be implemented in the hotel by making improvement in the behaviour of the staff members and by giving training to their employees regarding the communication skills. The training can also be given with respect to how to react in emergency situations with their customers. Through all these kinds of activities the theory can be implemented in the hotel in the positive manner. 4. Human Relations Theory:This theory was given by the Mary Parker Follet. This theory develops a kind of self awareness about their personality and also
This theory can be implemented in the hotel with the support of conducting the programs to help in understanding the human relations within the workplace. (Barcan, M., 2019). Through seminars, understanding can be developed with respect to the productivity, improving morale and good ethical actions.With the help of these seminars and programmes the relations among employees of the hotel can be improved in a positive manner.In this way, all the theories can be implemented in the positive manner within the hotel for their further growth and development.
P2 Describe about the part of the leader and its about their dissimilar direction style in the context of service sector Leader role is very important within the organisation and in the hotel. Because leader provide the most clear and defined path to their employees. Leader wants to ensure that all their followers understand, hold and work towards their objectives into a positive manner. They also provide encouragement, enthusiasm, motivation and courage to take risks in their life. Leader also have the clear vision due to which they are most probably successful in achieving their targets. (Agarwal, and et.al., 2015).
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Leader respect their followers and define them a well-planned strategy so that they can understand the company’s growth, communicate it with their team members and help everyone to fully understand their unique role in the organisation. Its very important for maintaining the consistency towards the work that have some plan for the future leadership of the company. There are five different types of leadership styles in the service sector which has been described in the following manner: Authoritarian Leadership: Under this type of leadership style, it allows a leader to impose expectations and the defined outcomes. Within the team when one person is so knowledgeable then it turn out to be successful in situations. When the input from the team is limited then creativity will be sacrificed, although it is an efficient strategy in time constrained periods. The 11 Cadogan Gardens hotel is so famous and it has some standards due to which this type of style can be implemented in the hotel to have some standards and benchmarks which needs to
Participative Leadership: Under this type of style, the main aim is towards the involvement of team members in the decision making process. This type of style is rooted into the democratic theory. In this way, team members feel like that they are involved in the process, engaged and motivated towards achieving their goals. (Sunder M, V., 2016). This theory can be implemented in this manner that involve all the staff members while making any big decision for such a big hotel so that everyone consensus and point of views can be involved due to which it helps in taking the right decision. Delegative Leadership: This theory is also known as the laissez-faire leadership. This style of leadership focuses on the delegating initiative of the team members. (Schuchmann, D. and Seufert, S., 2015). This style can be implemented in the hotel through dividing and changing the responsibilities on the weekly basis so that employees take initiative to perform better in a more understanding and effective way.
Transactional Leadership: Under this type of leadership style uses the transactions between the leader and their followers. This can be done in the form of rewards, punishments and exchanges to fulfil the job responsibilities. This is a kind of give and take leadership style which is more concerned with the established rules and procedures in an efficient manner. This can be implemented in the service sector through performing their daily tasks and rewarded on the monthly basis. Transformational Leadership: This type of leadership is that where leaders inspires their team members or their followers and encourage them to achieve their goals. This can be implemented in the service sector through conducting seminars and motivational programmes which will help in achieving the organisation objectives.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
P3Analyse the administrative and direction manners in a particular service sector organisation There are five major leadership and management styles that can be implemented in the service sector or in the hotel which can be described in the following manner. First is the Authoritarian type of leadership where the hotel can implement this theory in such a manner that they have particular standards and some particular marks through which hotel services has been defined. (Wang, and et.al., 2019). Due to this reason hotel has to always maintain this standard. Second is the participative type of leadership where it is important from the senior authorities of hotel to consider the team members or staff members while taking the decision when it specially for welfare of their employees. Third is the delegative type of leadership where the hotel can conduct or
Fourth is the transactional type of leadership where employees has been rewarded on the monthly basis for giving their best efforts towards the hotel and also can be rewarded in the manner for managing the services even in the emergency situations. (Lindlbauer, and et.al., 2016). In this way, this leadership can be implemented into the hotel working area or on the employees. Fifth leadership is the transformational leadership it can be implemented on the hotel employees in such a manner that through the support of digital media and video conferences the employees can be encouraged in the form of achieving their own goals and for the hotel also. The leader can support their team members who are working in the hotel by always remembering and motivate them to achieve the organisational goals. In this way all these leadership styles can be implemented in the hotel in a positive manner.
P4 Evaluate about the inside and outside elements that influences the administration manner and structure for a particular service industry organisation There are some internal and external factors which will influence the administration manner and structure for the hotel which has been explained in the following manner: Internal factors which include are: Mission, Leadership, Communication, organisational structure and learning. The first factor is mission where its important to need to understand about what is the mission of the hotel and what is the purpose of it for providing such type of services.
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Next factor is communication which plays a very important role in hotel working. To make the communication effective and faster it is important to have the good relationship with their co-workers and can also use digital media for conveying the message on a larger scale to all the employees. Otherwise it becomes difficult to achieve objectives of the organisation if the communication is not good among the team members. Last internal factor is the organisational structure and learning where it is important to need to understand each and every employee that what is the type of structure that the organisation is following where they are working. The team members also have to focus on the learning so that they can understand each and every type of working procedure of the hotel. Otherwise it becomes difficult for the employees to work in such a environment.
There are some external factors which will influence the structure of the organisation. It includes political, social, technological and economic factors. Political factors are those factors which will influence the decision making of the business sector. Because due to some political issues the policies regarding the working of business can be changed or not. Social factors are those factors where hotel relationship with other people and with different countries should be in good manner otherwise it will reduce the chances of the people to visit their hotel. (Antony, J., 2018). Technological factors are those where hotel needs to upgrade their working style, equipments and methods should be modified in technical manner over the period of time so that they can match with the current requirements of their customers. Economic factors are those where country needs to analyse whether they are facing any critical and crisis situation or any inflation effect then it becomes difficult for the hotel to sustain in such a environment and it becomes difficult to run their business in that particular country.
P5 Evaluate about the contemporary administrative and direction “firm and mushy expertise” which gives the evidence from the particular service sector organisation In the hotel industry it is important that the employees should have both kinds of skills which include soft and hard skills. These skills have been defined in the following manner: Drink and nourishment management: In the hotel industry, it is important that each and every employee should have knowledge about the different kinds of food and its related product. (Beerbaum, D., 2021). Because in the case of emergency they can handle their customers in an appropriate manner.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Sales and marketing: The employee should have the skill how to attract their customers and how to market about their hotel in an effective manner so that they generate large amount of profits for their hotel. Human resource management: The employee should have the knowledge and practical implementation so that they can manage their all resources which are related to human being or persons. Following are the types of soft skills which are essential for the service sector Team Leadership: The employee should have the ability and smartness to work in the team so that they can execute every type of work in a positive manner within the hotel context.
Problem solving attitude: When working with 11 cadogan garden hotel, there are some problems which employees have to come across on the daily basis so its important that they have intelligence to solve the problem in a positive manner. Impactful personality: The employees should have influencer personality so that they can always motivate and encourage their team members to achieve the objectives of the organisation.
P6 Describe about the later administrative and direction expertise which is needed by the service sector and how it can be attained in a positive manner Following are the skills which are required by the service industry for the future management and professional attitude in the organisation: Relational expertise: Under this type of skills, motivation, active listening, proactive nature is required which is necessary for the 11 cadogan gardens hotel in terms of futuristic approach. Transmission expertise: For the future purpose it is essential that among the employees there should be good communication. In the coming period of time, everything goes on the digital media so its important to work in the 11 cadogan gardens hotel to be very effective in conveying the information.
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Strategic thinking and forward planning: While working in 11 cadogan gardens hotel, it is important for employees that they have to be strategic in terms of their thought so that they can convince their customers about their hotel. They should be very proactive in terms of forward planning so that the hotel can grow in terms of the futuristic approach.The first skill can be implemented in the realistic manner through the training and development course while doing in the hotel. Second skill can be achieved during the time period of their academics part and can be improved through the practice classes. (Daskin, M., 2016). Third skill can be achieved through the challenges faced by the employees while working in the practical world.
P7Compare the different service industry organisations for the purpose of change administrative systems and direction in implementing change Under the different service industry organisation, change management and leadership can be implemented in the realistic world through different kinds of approaches and methods. In the service sector, every hotel has their own kind of working. Different hotels have their different aim, objectives and goals which needs to be implemented through different ways. Some hotels give priority to their best quality of services needs to be provided to their customers. Some hotels have the aim about earning lots and lots of profits so that they can reach into the list of top class hotels. Some hotel give priority to the customers and its related problems.
There are some hotels who have focused on the current market requirement because they made changes in their hotel accordingly and attract the customers on a larger scale. There are some hotels who are very much technically advance in nature so they focus on that they attract large number of business man and high class parties in their hotel. Some hotels follow the old trends and tradition so that they can showcase their own country trends and traditions. (Yeh, R. and Chen, T., 2019). This is also the way through which they attract large number of customers towards them. Some hotels are also there who have focused on planning, strategies and approach. Due to which it has been observed that these kind of hotels are so systematic and to the point in their every kind of working.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
11 Cadogan gardens hotel have set up themselves in such a manner that they take care about the every kind of requirement of their customers and also they have outside small restaurants so that they can enjoy external environment and fresh air also. They have also designed their hotel rooms in such a manner that customers will definitely like it and enjoy their services in a positive manner.
CONCLUSION Leadership and management for service industries is very important in the business world. Without having the leadership in the organisation means that there is no vision, mission and objectives of the organisation. So its really important to have the leadership quality so that they can control and have an eye on each and every kind of working procedure to achieve the organisational goals. (Maxwell, A. and Riley, P., 2017). Under the service industry, its necessary to maintain and manage the services in an effective manner so that the customers do not feel low about the kind of services provided by the hotel. So its really important that to understand the role of leader in the organisation and their effective decision for achieving their goals.
REFERENCES Books and Journals Maxwell, A. and Riley, P., 2017. Emotional demands, emotional labour and occupational outcomes in school principals: Modelling the relationships. Educational Management Administration & Leadership, 45(3), pp.484-502. Yeh, R. and Chen, T., 2019. US Leadership in Scholarship and Higher Education–the Implications for Hospitality Management Educators. Business and Public Administration Studies, 13(1), pp.42-50. Daskin, M., 2016. The Role of Leadership Style on Frontline Employees’ Perceived Ethical Climate, Polychronicity and Service Recovery Performance: An Evaluation from Customer Service Development Perspective. Girişimcilik ve İnovasyon Yönetimi Dergisi, 5(2), pp.125-158. Beerbaum, D., 2021. Applying Agile Methodology to regulatory compliance projects in the financial industry: A case study research. Applying Agile Methodology to Regulatory Compliance Projects in the Financial Industry: A Case Study Research (April 26, 2021).
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Mahadewi, N.M.E. and Bali, S.. T. P. N, LEADERSHIP AND TOURISM INNOVATION ON PROMOTIONAL EVENT TO SUSTAINABILITY TOURIST DESTINATION. Ryan, C., 2015. Trends in hospitality management research: a personal reflection. International Journal of Contemporary Hospitality Management. Barcan, M., 2019. LEADERSHIP APPROACHES IN HEALTH ORGANIZATIONS. Journal of Defense Resources Management (JoDRM), 10(2), pp.180-187. Schuchmann, D. and Seufert, S., 2015. Corporate learning in times of digital transformation: a conceptual framework and service portfolio for the learning function in banking organisations. International Journal of Corporate Learning (iJAC), 8(1), pp.31-39. Wang, and et.al., 2019. A literature review of sustainable consumption and production: A comparative analysis in developed and developing economies. Journal of cleaner production, 206, pp.741-754. Antony, J., 2018. A conceptual Lean Six Sigma framework for quality excellence in higher education institutions. International Journal of Quality & Reliability Management. Goodwin, K., 2020. Leadership Reluctance in the Australian Arts and Cultural Sector. The Journal of Arts Management, Law, and Society, 50(3), pp.169-183.
Lindlbauer, and et.al., 2016. Changes in technical efficiency after quality management certification: A DEA approach using difference-in-difference estimation with genetic matching in the hospital industry. European Journal of Operational Research, 250(3), pp.1026-1036. Sunder M, V., 2016. Rejects reduction in a retail bank using Lean Six Sigma. Production Planning & Control, 27(14), pp.1131-1142. Agarwal, and et.al., 2015. The handbook of service innovation. Springer. Almomoni, M. A. and Alkhalayleh, W. A., 2021. Application of Knowledge Management Requirements in the Mining Industries Sector from the Employees' Point of View: A Suggested Case Study on the Jordan Phosphate Mines Company. Journal of Business & Management (COES&RJ-JBM), 9(2), pp.31- 39.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser