Leadership and Management for Service Industries

Leadership and Management
for Service Industries

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Classical management theories in relation to the hospitality industry.........................................3
Leader roles and their leadership styles within hotel...................................................................4
Review and determining a specific management & leadership style in Marriott hotel...............5
Management and Leadership Styles at Marriott..........................................................................5
Current Management and Leadership Style of Marriott..............................................................5
Talent Management As a Contemporary Leadership & Management Model.............................5
Internal and External factors that Influence Talent Management Styles.....................................6
External and Internal Factors that Influence Talent Management Structures Identifying Their
Strengths and Weaknesses...........................................................................................................6
Changes in Management Styles Using Talent Management Strategies.......................................7
Management and Leadership Hard and Soft Skills......................................................................7
Future Management and Leadership Skills Required..................................................................7
Role of talent management .........................................................................................................7
Current and future management, leadership skills crucial for company.....................................8
Importance of talent management along with knowledge based approaches..............................8
CONCLUSION................................................................................................................................9
REFERENCES................................................................................................................................1

INTRODUCTION
Talent management is a strategic business process through which a business organisation
procures the right talent from the external environments and engages in their training and
development in an effort to retain them for a sustained period of time. Leadership is the strategic
business process through which an individual called a leader, guides, motivates, encourages and
leads their co-workers towards operating with increased performance and efficiency so that
organisational goals and objectives can be efficiently achieved (Yahaya and Ebrahim, 2016).
This report analyses the leadership and talent management operations of Marriott International
Inc., which is an international diversified business organisation that operates within the
hospitality industry. Marriott was founded in 1927, 93 years ago and currently operates from its
headquarters in Maryland, USA. Through its sustained successful operation within the
hospitality industries, Marriott has expanded and diversified their operations to 131 different
countries around the world and currently operates around 7000 distinct establishments globally.
This has resulted in Marriott becoming the largest hotel chain in the entire world.
MAIN BODY
Classical management theories in relation to the hospitality industry
In context of hospitality industry, by following the principles of two classical
management concepts administration gain many benefits.
Classical management theory: It is based on belief that workers only have physical and
economic needs that take account social needs and job satisfaction aspects based upon decision
making and profit maximisation goals.
.
Scientific management theory by Taylor-
This concept is quite simple and easy to understand by a manager while playing their role
in this sector. It consists with four important principles that can implement in industry
(Arrowood and et.al., 2018).
Science-
This principle refer to new methods or techniques of work that can increase productivity
of an company in effective manner. It stated that by developing new ideas of doing work
manager within Morrison may make work quicker and simpler to do.
Harmony-

According to this principle, management must create a healthy and positive working
environment around workplace where people feel free to share their feeling and idea with
seniors. It gives employees mental revolution and peace which is quite beneficial to both
employer and workers.
Cooperation-
It stated that by working together manager and employees can set appropriate standards
at workplace which makes them able to gain competitive advantages.
Development of each person-
With this principle manager is capable to build strong workforce within hospitality
industry company. They should take care and focus that each worker must be allotted work
accordant to their interest and capabilities.
Bureaucracy theory by Max Weber-
it constitutes the most effective and rational way in which individual activities can be
managed and that systematic procedure and organized hierarchies are important to maintain
order and increase efficiency (Du Gay, 2017). Following features of this concept are-
Hierarchical authority structures- with hierarchical structure firms in sector rank
various positions in descending order from top to bottom.
Division and specialization of work- work is divided into specialized roles, each
candidate role is broken down into easy and simple tasks.
Rules & regulations- accordant to this feature by setting rules management regulate the
behaviour of workers who are working in hospitality industry.
Technical ability guidelines- Management according to this principle or feature have to
maintained files to record activities and decision of companies on daily basis for thr further use.
Impersonal relations- In business everything must proceed according to rules, there is
not place for personal emotions, involvement and sentiments. When an applicant’s come late,
whether a manager or leader, rule must be same for all.
Administration class- Management on the basis of employee’s skills and competencies
cater rewards and incentives, according to this feature that is quite beneficial for business.
Leader roles and their leadership styles within hotel
Leader in Marriott hotel play vital roles, they motivate team and communicate with them
as effective communicator to enhance their performance and productivity level even better.