Leadership and Management for Services Industry

Leadership and
Management for
Services Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
P1. Different classical management theories in a service industry context................................4
P2. Role of the leader and different leadership style..................................................................5
P3. Review the management and leadership style in particular service sector company...........7
TASK 2............................................................................................................................................7
P4. Investigation of internal and external factors that influence management styles and
structure.......................................................................................................................................7
TASK 3............................................................................................................................................9
P5. Assess current management and leadership 'hard and soft skills' of a specific service sector
.....................................................................................................................................................9
P6. Discuss future management and leadership skills needed by the service sector................10
TASK 4..........................................................................................................................................12
P7. Compare and contrast different service industry organisations change management
systems and leadership in implementing change......................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................14

INTRODUCTION
Leadership is the process and activity of leading, guiding and motivating employees and
workers of a company so that they can use their skills and knowledge for the maturation and
improvement of the organization in appropriate manner. Management indicates to the procedure
of planning, managing, controlling, directing, organising, coordinating and controlling the
business operations and activities so that the firm can operate its business concern in effective
style and attain its set business objectives in given time period (Al Rahbi, Khalid and Khan,
2017). This assignment is based on Marriott International is an American international
diversified hospitality organisation which administrates and franchises a broad portfolio of hotels
and affiliated loading facilities. This firm was established by J Willard Marriott and Alice
Marriott in 1927 and headquartered in Washington D.C. US. This firm has 30 brands with 7003
properties in 131 nations and territories around the world. It offer hotel and resort services and
there are 176,000 people who contribute in running the business of the company. This document
will discuss about the classical management theories and the role of leaders with different
leadership styles. Further, will explain about various management styles and current & future
management & leadership skills in service sector.
TASK 1
P1. Different classical management theories in a service industry context
Classical management theories are those concepts which are utilized by the organisations
for the effective management and administration of organisations so that the firm can operate and
operate its business concern in adequate mode. There are contrastive theories of classical
management which can be used by the management of Marriott for the efficacious
administration of the organization (Noe and et. al., 2017). They are defined as follows:
Scientific management theory- This theory was formulated by FW Taylor for the
effective administration of the organisation. This concept indicates that for the appropriate
management of the firm task and work must be framed in scientific manner so that it can easily
replace as per the new rules and methods (Basuki, 2015). In context of Marriott, if the
administration of the company follow this concept then the manager should allocate and assigned
the work and duties according to their the knowledge and competencies so that they can perform

the task and responsibilities in adequately. It will help in adequately accomplishing the set goals
and verifiable of the firm and help in its success.
Bureaucratic management theory- This administration concept was given by Henri
Fayol and Max Weber so that by using this theory the firm can make good management at their
workplace and the goals can be accomplish in adequate manner (Buchbinder, Shanks and Kite,
2019). In Marriott, if the administrators of the organisation use this concept than it is necessary
that they should divide the work and task to their workers according their specialization because
it help in maximizing outputs by making employees more effective. If the company will
implement this concept then the employees will work in designed manner and it help in making
fairness at workplace in context of work, compensation and other which encourage employees
and they perform their duties more effectively.
Administrative management theory- This management conceptualization developed by
Henri Fayol to manage the business activities, task and employees of the firm so that they can
work for the development of the company. This concept is supported on the conception of
division which refers to the management of those activities and operation which are performed
by a specific department of the company with the motive of accomplishing a common goal and
objective. In Marriott, the managers must encourage their subordinates by thinking and taking
action to execute the plan (Nieves and Segarra-Ciprés, 2015). With the assist of this the
administration of the company can proceeds effective determination with the purpose of
organisational growth or development and guide the employees regarding their work and task so
that they perform them adequately.
From the preceding information it can be terminated that among these various classical
administration concepts scientific management theory is good for the management of the
company because within it the manager allot work according employees skills and it perform in
scientific manner which help in attaining the business goals of the company properly.
P2. Role of the leader and different leadership style
Leader indicates to those persons and individuals who use their skills, knowledge and
competencies to lead, guide and motivate the employees and workers of the company (Dhar,
2016). So that they can help understand the work and encouraged to complete the work in
efficient manner. So that the firm can achieve its set business concern objectives in effective
way.