Leadership and Management for Service Industry
VerifiedAI Summary
This document discusses the role of leadership and management in the service industry. It assesses different classical management theories and applies them in a service industry context. It also reviews management and leadership styles in a specific service sector organization and investigates the internal and external factors that influence management styles and structures. The document provides insights into current management and leadership skills in the service sector and discusses future skills required. It also compares and contrasts different service industry organizations' change management systems and leadership in implementing change.
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