Leadership and Management for Service Industries

Leadership and Management
for Service Industries

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
P1-Discussion on Classical management theories and apply theory on organization...............3
P2-Role of leaders and different leadership style in services industry .....................................4
P3- Review the management and leadership style in specific organization ............................5
P4- Internal and external factors influence on the leadership style ad structure.......................6
P5- Current Leadership and management skills..........................................................................8
P6- Future leadership and management Skills............................................................................9
P-7 Change management system and leadership in implementing change.............................10
CONCLSUION..............................................................................................................................11
REFERENCESS ...........................................................................................................................12

INTRODUCTION
Leadership is an art to motivating a group of the people to act toward achieving a
common goals. Leader of the company create vision for their team which they focus to convert
into the reality. While, management is the art of getting things done by the other in the
systematic manner. Managers of the company manage control, plan and direct the activities at
the workplace to get success for the company.
This report will cover case study of Hyatt Hotels Corporation, and they are one of the top
Luxury hotel in United states and providing premium services to their customers. They are
having presence in all around the world. This report will review the classical management
theories and the theories of the leadership to improve performance of the Hyatt Hotel in the
market. It will also explore the factors which influence the management and structure in the
service's industry. This report will discuss the current management and the leadership skills both
hard and soft. In the end of this report will demonstrate leadership and management skills in
the industry where Hyatt Hotels is operating their business and how their leaders and
managers can take competitive advantages from future skills.
MAIN BODY
P1-Discussion on Classical management theories and apply theory on organization
The classical perspective of the management, which was developed during the industrial
revolution, Focus on improving the efficiency, productivity and output of the employees , as well
and the business as whole. This theories does not focus on the attitude or the human behavioral
or any kind of variances in the workers , such as how the job satisfaction improve efficiency.
Here are some classical theories which can be used by Leaders and managers of the Hyatt Hotel-
Scientific Management theory.
This theory was developed by the Fredreick Winslow Taylor. This theory has focused to
on the efficiency of the companies production and the productivity of the employees. Taylor
believes that if managers use the scientific method then they can control the productivity of the
employees, and he was practically using the methods of measurement to create guidelines for
the management and training of the workers (Ancarani and et.al., 2020). This can be used by
the Hyatt Hotel superiors in which they have to use some scientific methods which can help to
measure the employee's productivity.
Bureaucracy theory By max Weber

Max created the Bureaucracy theory which prioritize the theme of rationalization, rules
and expertise for the company as whole. This theory also focus to provide accurate roles to the
employees where they can fit as per their skills and their efficiency and Max believe that the
organization should be Little Bureaucracy as possible. This theory is already used by the Hyatt
Hotel leaders and managers where they work according to the guidelines and their Hr
deportment recruit the employees based on their skills and their talent, and they are also tried to
be bureaucracy.
Hierarchy of needs theory by Maslow
This is an classical management theory which was developed by the Abrham Maslow. He
has explain the basic needs of employees (de Camargo Fiorini and et.al., 2018). Which showed
that workers were motivated through a series of lower-level to higher-level needs. This theory
has been applied in the workplace to better understand “soft” factors of employee motivation,
such as goal setting and team involvement, in order to better manage employees. This theory can
be used by the Hyatt Hotels leaders and managers to motivate their employees and motivation
will increase their efficiency to work.
P2-Role of leaders and different leadership style in services industry
Leaders are top-level superiors of the company who are responsible to control the
activity of the employees. They are having wider roles to play for the Hyatt Hotel where they
run the decision-making process of the company and make the strategies which can help the
company to overcome from the weakness in their business. Leader motivates the employees
through their leadership style and communication skills. They are inspiration for the employees
who are working under them, so they follow what their leaders ask them to do. Their role s to
provide proper guidelines to their team members and make strategies which can helps to
achieve the comment goals. They are not only there to give instruction, but they also give
their support to the employees by working with them and provide feedback to their team
members according to their work (Dowell, and Muthulingam., 2017). Here are some
Leadership Style which can be use by leader of the Hyatt Hotel, so they can leader their
employees effectively and provide competitive advantage to the hotel-
Autocratic Leadership Style
The Autocratic Leadership Style is just opposite to the democratic leadership. Leaders of
the company take the decision without taking any suggestion or discuss with the other. The