This document explores the role of leadership and management in service industries, specifically focusing on the hospitality and tourism sector. It assesses different classical management theories and applies them in a service industry context. It also explains the role of leaders and different leadership styles in a service sector industry context. The document reviews the management and leadership styles in a specific service sector organization and investigates the internal and external factors that influence management styles and structures. Additionally, it assesses the current management and leadership 'hard' and 'soft' skills providing evidence from specific service sector examples.
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