Leadership and Management for Service

Leadership and Management for Service

Introduction
 Study will include different classical management theories
 It will explain role of leader and manager in organization
 Presentation will review leadership and management styles

Classical management theory
 Fayol management theory: five key functional areas ;
controlling, coordination, planning, organizing and
directing.
 Frederick's management theory: supervisor should give
rewards for the increased productivity of the employees.
 Scientific management theory: Four principle of scientific
management are as follows: science, not the rule of thumb-
replace rule of thumb by applying scientific study of the
task.

Types of organizational culture
 Handy’s culture model explains several kinds of culture in
organization:
 Power culture: higher authorities take all the decisions and they make
rules that are followed by employees.
 Role culture: People are given different roles and they have to
perform it. Employees have good knowledge about allotted work that
assists in performing their work significantly.
 Task culture: Company forma team who can perform a specific task,
people are involved into it those who are able to work on that project
well. WaPila hotel has task culture at workplace.
 Person culture: Employees have trust in own self and they do not
want any kind of supervision.