Leadership & Management, Past, Present and Future

Leadership &
Management, Past, Present
and Future

Cover Content
 Introduction
 Different classical management theories in service industries
 Role of leaders and leadership style in service industry
 Review the management and leadership style in Crown Hotel
 Conclusion

Introduction
To operate an service industry different classical theories are applied, This
theory is based on the employees economic and physical needs. It does not
focuses on the social needs and job satisfaction of the workers. Crown Hotel
staff uses different roles and styles in the organization for effective
functioning. The leaders and manager of the hotel look after the services
which are to be provided to the customers.

Different classical management theories in service
industries
Scientific management theory: This mainly focuses on one best way to do a job.
The scientific management theory was developed by Frederick Taylor in the
mid 1880s.
Bureaucratic management theory: This theory was given by Max Weber and
explains that everyone should be treated equal and the division of work should
also be properly planned as per the specialized employee