Leadership and Management

Leadership and Management 1
Leadership and Management
BSBWOR502
Assessment Tasks
Name
Institution
Date

Leadership and Management 2
Assessment Task 2: Action Plan
The overriding purpose of the Team:
The primary purpose of the team is to evaluate the current practices, review alternatives, and
develop more appropriate practices that will enhance efficiency in service delivery. The
purpose is aligned to Orange Health Service, NSW, because the hospital intends to improve
efficiency and quality of services in order to position itself among the best hospitals.
The Main Roles of Work Team
 To consult with patient care managers and educate the staff members on the
appropriate practices.
 To mobilise all staff to ensure they understand why there is a need for a change
 To make decisions on resource allocations.
 Another key role is to evaluate the current practices and analyse the best alternatives
that would guarantee quality and efficiency in service delivery.
The Team Stakeholders and their Interests
The medical staff: The interests of the medical staff are to see that their work has been made
easy and their workplace is safe
The hospital Administrators: The interests of hospital administrators are to see all
operations in the hospital are running effectively, and patients get healthcare services without
problems.
Patients: Patients are the customers of the hospital, and hence, the existence of the hospital
is determined by their satisfaction levels. The main interests of patients as stakeholders is to
receive the highest quality care from the hospital and demand to be treated with dignity and
their safety guaranteed.
Stockholders: Stockholders are mainly interested in profits. They want to be assured that
they get value for their investment.

Leadership and Management 3
Government Regulatory Agencies: Their main interest is to see that the hospital complies
with the government regulations as far as patients’ safety and healthcare services delivery are
concerned.
Team Objectives for the next 3-6 months
 To create awareness of the changes to be introduced
 To seek approval of the plan
 To train at least 80% of the staff by the end of three months.
Team Performance Plan
Action KPI Responsible
person
Support
needed
Reporting
requirements
Resource
requirements
Training of
medical staff
and other
members
about the
change to be
introduced
Staff will be
assessed on
the topics
they have
been trained
on
Team
members
Training
will be
required for
the
electronic
health
records
Report to the
human
resource
manager and
the head of
the
department
Training
materials will
be required.
Projector
A laptop for
presentation
Convincing
the hospital
administrator
on the need
for the
change
Approval or
disapproval
of the plan
The head of
the team
Training on
negotiation
skills
Support
from
department
heads
Report to the
rest of the
team
members
Time
Evaluate the
current
practices
within the
hospital
A detailed
report of the
areas for
improvement
must be
presented
All team
members
Cooperation
from all
staff
members
Report to the
department
heads and
Human
resource
manage
Note books
Pens
Seeking approval for Team Plan
The first step of the process for seeking approval is the submission of the document
containing then plan. The document will be submitted to the hospital administrators. After
about one week, a face-to-face meeting will be scheduled with the hospital administrators to