Leadership and Management in Marriott: A Comparative Analysis of Roles and Theories

MANAGEMENT AND OPERATIONS

TABLE OF CONTENTS
Introduction..................................................................................................................................................1
P1 Define and compare the role of leader and a manager.......................................................................2
P2. Examine role of leader and manager in different situations..............................................................5
P3 Apply different theories and models of approach including situational leadership, systems
leadership and contingency......................................................................................................................6
LO3..............................................................................................................................................................9
P4 Explain the key approaches to operations management and the role that leaders and managers play
at functional areas of Marriott.................................................................................................................9
P5 Value and importance of management operations to achieve business objectives..........................10
LO4............................................................................................................................................................12
P6 Assess the factors within the business environment that impact upon operational management and
decision-making by leaders and managers............................................................................................12
Conclusion.................................................................................................................................................14
References..................................................................................................................................................15

LIST OF FIGURES
Figure 1: Performance system by using system theory...............................................................................7
Figure 2: CSR framework for Marriott......................................................................................................12

LIST OF TABLES
Table 1: Comparison of leaders and managers............................................................................................2
Table 2: Matrix representing leadership styles in different situations.........................................................8
Table 3: Role of leaders and managers........................................................................................................9