Leadership and Management in Operations: A Case Study of Morrison

MANAGEMENT AND OPERATIONS
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................5
LO1..................................................................................................................................................6
P1 Define and compare the different roles and characteristics of a leader and a manager of
Morrison..........................................................................................................................................6
LO2..................................................................................................................................................8
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts............................................................................................................8
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency..............................................................................................................9
LO3................................................................................................................................................14
P4 Explain the key approaches to operations management and the role that leaders and managers
play................................................................................................................................................14
P5 Explain the importance and value of operations management in achieving business objective
.......................................................................................................................................................16
LO4................................................................................................................................................18
P6 Assess the factors within the business environment that impact upon operational management
and decision making by leaders and managers..............................................................................18
CONCLUSION..............................................................................................................................20
REFERENCES..............................................................................................................................21
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TABLE OF FIGURES
Figure 1: Roles of manager..............................................................................................................4
Figure 2: Situational leadership.......................................................................................................7
Figure 3: System leadership.............................................................................................................8
Figure 4: Fiedler's Contingency Model...........................................................................................9
Figure 5: Total Quality Management............................................................................................12
Figure 6: Six Sigma Approach......................................................................................................13
LIST OF TABLE
Table 1: Comparison of manager and leader...................................................................................3
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INTRODUCTION
Operation management can be defined as controlling and designing the overall process of
providing quality products and services to its customers. It helps in designing the appropriate
strategies so that high level of customer satisfaction can be achieved in Morrison, a leading
supermarket in UK. The report mainly focuses on the role and characteristics of the manager and
leader of Morrison. Its various functions and responsibilities are analyzed for effective
functioning of the organization. Various examples are examined in Task 2 of the report on how
the role of manager and a leader can apply in the different situation. Various types of leadership
skills are compared in context of Morrison. Strengths and weaknesses of various types of
leadership are analyzed in this report.
The report evaluates the various approaches to operations management. It also focuses on the
role of managers and leaders in effective functioning of operational management to achieve the
objectives of businesses. The last part of the report assesses the factors of the business
environment that affects the operational management as well as how it affects the decision
making of leaders and managers of Morrison.
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LO1
P1 Define and compare the different roles and characteristics of a leader and a manager of
Morrison
Definition of Manager: Manager of Morrison is responsible for administration as well as
management of employees in an organization (Razin.et.al.2017). Manager also helps in
controlling the functions of an organisation for running the business in an efficient manner.
Definition of leader: Leader is responsible for commanding a group of people in an
organization. Leader must possess leadership skills as well as practical skills. They are
responsible for the completion of task and are more concern about accomplishing the goals in
Morrison.
Difference between Managers and Leaders
Table 1: Comparison of manager and leader
Manager Leader
Managers communicate with leaders related
to the completion of tasks
Leaders communicate with its team members
and motivate them to complete the task with
efficiency and on time.
Managers are responsible for setting certain
goals and objectives of an organization
Leaders are responsible for achieving the goals
set by managers of Morrison.
Managers in Morrison help in directing to the
large number of groups. They are responsible
for taking the report of ongoing work from
leaders.
Leaders direct their team members and ensure
that the task must be completed on time.
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