Management and Operations

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
P1 Define and compare the different roles and characteristics of a leader and a manager..........1
Task 2...............................................................................................................................................3
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts. ......................................................................................................3
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency..........................................................................................................4
Task 3...............................................................................................................................................5
P4 Explain the key approaches to operations management and the role that leaders and
managers play..............................................................................................................................5
P5 Explain the importance and value of operations management in achieving business
objectives.....................................................................................................................................6
Task 4 ..............................................................................................................................................7
P6 Assessment of factors within the business environment that has impacted on decision
making .........................................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCE ................................................................................................................................10

INTRODUCTION
Leadership is the process of influencing people by identifying, measuring, directing and
controlling the business activities which can help to increase the business performance and
productivity. Every leader should be understand needs of their employees so kind of products
and services be provided to them and increases the business performance. Management is the
administration of organisation which is operating and controlling by management in order to
operate and continue the business activities and attain the profit abilities (Tuck and et. al., 2019).
To understand about leader and manager's role Morrisons has been selected that is large size of
supermarket operating business by arranging the activities and performance with the help of
leader and managers that increases profitability. This reports covers different topics such as role
of a leader and function of a manager, different between role of a leader and the function of
manager, appreciation of the role leaders and managers play in operations. Moreover, this
involves relationship between leadership and management in contemporary business
environment.
Task 1
P1 Define and compare the different roles and characteristics of a leader and a manager.
In a organisation number of employees and management people are working who all
have different roles and responsibilities which they are performing and managing the all
activities. Every person has different roles and targets for which they are working and managing
the activities. In Morrisons, number of people are working who manages all activities and
functions appropriately. The aim of management is to set the goals and attain them by allocating
roles and responsibilities effectively that can help to maintain higher profits.
Definition of leader: This means a person who influences their employees and
subordinates by providing them better solution of their problems is considered as a leader. In
leadership people follow a person who have influencing and attractive skills which can be uses to
complete the workings and attain the common goals. In context to Morrisons, leader provides
training and support to complete task and fill the requirement that make feel good and increases
the performance (Walters and et. al., 2019).
Definition of manager: This means a person who set the goals and vision of organisation
then allocate employee's roles and responsibilities which can help to operate and manage the

business activities. In context to Morrison, management is responsible to manage the employees,
allocation of work, providing them benefits and retain the staff for long period that can help to
operate the business successfully.
Comparison between leader and manager's roles and characteristics
Basis Manger Leader
Definition This means an individual who is able
to manages business activities,
arranging people, controlling
performance and maintaining
effective coordination is consider as a
manager (Rawat and et. al., 2019).
This means a person who mainly
focuses on people's needs, goals,
motivation and guiding the people
that can help to attain the common
goals and increase organisational
profitability.
Traits In Morrisons, manager are managing
all functions as they have traits of
time management, setting goals,
managing people, self motivation,
long vision, arranging intellectual
resources and taking the right actions
which can help to operate the
business.
In Morrisons, leaders have special
traits such as effective
communication, deceive thinker,
risk taker, supportive, people
oriented, emotionally stable,
confident and responsible for their
work which can help to manage
the organisational goals and
complete them.
Role and
responsibilities
A manager have significant roles and
responsibilities as to analyse the
intense competition, formulating
plans for organisation and people
welfare, coordination between
employees, distributing roles and
utilises resources properly which can
help to manages all actions.
Once goals of Morrisons have
cleared then leader is responsible
to analysis the risk which are
facing by employees, brining new
technology and working method,
providing training and
development programme to
employees and obtain the goals by
performing well.
Authority and The management of Morrison have The leader have direct contact and