Leadership and Management in Operations: A Comparative Analysis with Morrisons UK Case Study

MANAGEMENT AND OPERATIONS

Table of Contents
INTRODUCTION............................................................................................................................. 2
TASK 1............................................................................................................................................ 3
P1- DEFINE AND COMPARE THE DIFFERENT ROLES AND CHARACTERISTICS OF A LEADER AND
A MANAGER...............................................................................................................................3
M1- ANALYSE AND DIFFERENTIATE BETWEEN THE ROLE OF A LEADER AND FUNCTION OF A
MANAGER BY EFFECTIVELY APPLYING A RANGE OF THEORIES AND CONCEPTS........................4
P2- EXAMINE EXAMPLES OF HOW THE ROLE OF A LEADER AND THE FUNCTION OF A
MANAGER APPLY IN DIFFERENT SITUATIONAL CONTEXTS........................................................8
P3- APPLY DIFFERENT THEORIES AND MODELS OF APPROACH, INCLUDING SITUATIONAL
LEADERSHIP, SYSTEMS LEADERSHIP AND CONTINGENCY..........................................................9
M2- ASSESS THE STRENGTHS AND WEAKNESSES OF DIFFERENT APPROACHES TO SITUATIONS
WITHIN THE WORK ENVIRONMENT.........................................................................................10
TASK 2.......................................................................................................................................... 12
P4- EXPLAIN THE KEY APPROACHES TO OPERATIONS MANAGEMENT AND THE ROLE THAT
LEADERS AND MANAGERS PLAY..............................................................................................12
P5- EXPLAIN THE IMPORTANCE AND VALUE OF OPERATIONS MANAGEMENT IN ACHIEVING
BUSINESS OBJECTIVES..............................................................................................................13
M3- EVALUATE HOW LEADERS AND MANAGERS CAN IMPROVE EFFICIENCIES OF
OPERATIONAL MANAGEMENT TO SUCCESSFULLY MEET BUSINESS OBJECTIVES....................15
P6- ASSESS THE FACTORS WITHIN THE BUSINESS ENVIRONMENT THAT IMPACT UPON
OPERATIONAL MANAGEMENT AND DECISION-MAKING BY LEADERS AND MANAGERS.........16
M4- ANALYSE HOW THESE DIFFERENT FACTORS AFFECT THE BUSINESS ENVIRONMENT AND
WIDER COMMUNITY................................................................................................................18
CONCLUSION............................................................................................................................... 19
REFERENCES.................................................................................................................................20
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INTRODUCTION
The term management and leadership can be defined as the organizing and leading activities of
managers and leaders. The major purpose of this assignment is to understand the differences
between managers and leaders in the context of their roles, traits, characteristics and
functions. Different approaches and theories of management will be discussed in order to
ensure the efficiency of organizational operation. Different functions of the managers and
leaders will be explained in the report that also includes situational and contingency leadership
approach. Further, the significance of operation management will be described that helps in
accomplishing the goals or objectives. The chosen organization for this assignment is Morrisons
UK.
Morrisons is the fourth largest supermarket chain of UK that was founded in 1899 by the
William Morrison. The company has overall 498 stores in several locations in the UK with the
approximate revenue of GBE 16.317million. It provides food and beverages, fashion clothing,
accessories, books and magazines and the CD or DVDs. The numbers of employees are
approximately 132,000; who are working with the organization and helps in achieving the goal.
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TASK 1
P1- DEFINE AND COMPARE THE DIFFERENT ROLES AND CHARACTERISTICS OF
A LEADER AND A MANAGER
MANAGER-
A manager is a person who can organize, coordinate, control and monitors the business
operations efficiently. It can also be described as an individual, who is widely responsible to
make an effective decision for the success of an organization and then directs the path to the
employees with proper monitoring of services (Yabuki, 2016). A manager can lead the functions
of different departments by setting goals and allocating the working criteria to different team
members accordingly. Basically, Manager carries four types of management functions that
include planning, organizing, leading and controlling.
LEADER-
A leader has the capacity to lead others with the appropriate motivational tactics for
accomplishing certain goals or objectives. The leader of the company easily makes plans and
influences the others with the directed path of manager towards gaining competitive
advantages. The leaders of an organization simply believe in the goal satisfaction that is based
on the working criteria and motivational level of followers.
LEADERSHIP AND MANAGEMENT-
Leadership is the ability to lead others while management comprises of the monitoring and
controlling of the business operations (Antonakis and Day, 2017). The basic difference between
the management and leadership is that the leaders do not hold the management position.
DIFFERENCES BETWEEN MANAGERS AND LEADERS-
AREA OF COMPARISON LEADERS MANAGERS
TRAITS The leader is positive,
motivated, self-directed and
Managers are more likely to
be disciplined, confident,
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persuasive. patient and committed to
working.
ROLES AND
RESPONSIBILITIES
The leader is responsible to
encourage people and shows
the appropriate path to the
employees and staff
members, directed by the
managers (Reim, et al. 2016).
The main role of the leader is
to create a vision and
influencing people towards
accomplishing goals or
objectives.
The manager is widely
responsible for controlling
and monitoring of the
business operations. Planning,
coordinating, decision making,
the functioning of the work,
monitoring of services are the
major role of the manager.
AUTHORITY AND POWER They have the power to lead
others.
They have the authority to
make decisions.
M1- ANALYSE AND DIFFERENTIATE BETWEEN THE ROLE OF A LEADER AND
FUNCTION OF A MANAGER BY EFFECTIVELY APPLYING A RANGE OF THEORIES
AND CONCEPTS
ROLE OF THE LEADER-
Some of the following roles of the leader are-
Visioning and leading the way- a leader is able to create an inspiring vision and directs the
appropriate path to their followers towards gaining success.
Empowering and energizing- he inspires and motivates the people through different activities
so that they can easily communicate and share their views with the full support (Anderson, et
al. 2015).
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Encouraging teamwork- a leader involves every follower in the decision-making process and
then encourages them effectively so that they can do their work in a proper manner. he also
able to guide them with the proper monitoring of operations.
FUNCTION OF THE MANAGER-
Following the functions of the manager are described below-
Planning- in this stage, planning and mapping of the goal is to take place where the manager
decides the strategy for the future growth and development of an organization.
Organizing- after making a decision, they are more likely to organize the team members and
resources for the attainment of goals or objectives (Burgoyne, 2012).
Staffing- they direct the people and also recruits new members for the growth of the
organization. They also provide the required resources and gives training to the people
accordingly.
Controlling- the major function of the manager is to control and monitor the business
operations effectively.
HARD MANAGEMENT AND SOFT LEADERSHIP SKILLS-
Hard management skills are incorporated with the coercion and inducement. The hard power a
resource majorly comprises of the hiring, firing, bargaining, negotiation, intimidation,
manipulation etc. it refers to the capability to manage and organizing the structures by
implementing the strategies (Haimes, 2015).
Apart from that, soft leadership quality includes personal abilities or characteristics that the
leaders have possessed. A personal leadership soft skill includes communication, emotional
intelligence, clear vision, positive nature and so on.
MINTZBERG MANAGERIAL ROLES-
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