Management and Operations: Roles, Approaches, and Importance for Achieving Business Objectives

Management and
Operations

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
P1 Define and compare the different roles and characteristics of a leader and a manager.........3
M1 Analyse and differentiate between the role of a leader and function of a manager by
effectively applying a range of theories and concepts................................................................4
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts.......................................................................................................5
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency.........................................................................................................6
M2 Assess the strengths and weaknesses of different approaches to situations within the work
environment.................................................................................................................................6
P4 Explain the key approaches to operations management and the role that leaders and
managers play..............................................................................................................................7
P5 Explain the importance and value of operations management in achieving business
objectives.....................................................................................................................................8
M3 Evaluate how leaders and managers can improve efficiencies of operational management
to successfully meet business objectives.....................................................................................9
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers.....................................................9
M4 Analyse how these different factors affect the business environment and wider
community.................................................................................................................................10
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The term operations management is defined as the administration process with respect to the
business practices in order to produce the high class efficiency possible with in the organisation.
The management of operations is concerned with the issue that are important for the business
that includes the determination of the size of manufacturing plants. Effective management of the
operations is the core to the success of business. The operational managers have realised the need
of it when, there observed a need of business coordination. The report will be covering about the
Morrisons which is the fourth largest supermarket chain in UK. It has around 400 stores each
employing around 300 staff and specialises in the manufacturing and retail of food. Morrisons is
a high volume massive services operations where offerings are made to 20000 to 25000
customers each week(Bagheri, Newman and Eva, 2022). The report will cover the scenario in
which contract between the roles an characteristics of manager will be depicted and the way in
which the leader and manager functions its task. The theories and approaches applicable. The
roles played by operations management in achieving the objectives is also covered and the
factors that impact the business environment and decision making by the leaders and managers.
TASK
P1 Define and compare the different roles and characteristics of a leader and a manager.
Manager- it is professional who is responsible for leading the organisation and also manage the
team of employees. Managers further are responsible for the controlling the particular
department of the company.
Leader- it is associated with the responsibility to check the things that is required to be improved.
Leaders work towards the making of vision a reality while keeping the people of organisation as
the first priority. The leader is the link through which organisations are united internally. The
comparative overview of the roles and characteristics of the manager and leader of Morrisons-
LEADER MANAGER
A leader provides the guidance to the other
people in the organisation. It provides the
proper direction and efforts made are directed
to the shaping and moulding of behaviour in
A manager looks out for the management of
organisation. It looks at day to day activities,
keeps updated with the trend in the market and
employees to work in coordination.

order to achieve the objective.
It defines the direction with the help of
development and communication of the vision
to the workforce and revive them to achieve
the same(Chon and Zoltan, 2019).
It notes the format of organisation and
distributes the authority and responsibilities to
the employees.
It performs the one function of the
management such as providing the direction.
The manager therefore is associated with the
performing of all the functions of the
management like planning, organizing,
staffing, directing and controlling.
In order to take the preventive actions in
advance, a leader uses proactive approach for
forecasting the future events.
It uses the reactive approach to solve the issue
and provide the solution as and when occurred.
M1 Analyse and differentiate between the role of a leader and function of a manager by
effectively applying a range of theories and concepts.
The leader and manager are two different personalities in the organisations associated with
performing different functions and role in the Morrisons. When it is the role of a leader-
 it is in charge of performance of the activities and direct the same to the subordinates
 It provides the people with everything that is necessary to perform certain task
 It act as an representative in the organisation.
The functions that managers of Morrisons are performing for the effective functioning of
organisation-
 the main function of manager is to draft a plan that is required to meet the goals of
company and also the objectives(He and Ortiz, 2021). This implies the allocation of
resources effectively, delegation of the responsibilities and setting up of the timeline to
complete the task on time.
 To establish the internal processes in order to analyse best team for performing the
specific task.
 To ensure that all functions under his hand is working appropriately.