Leadership and Management : Solved Assignment

Assignment / Essay

Table of Contents
TITLE:.............................................................................................................................................1
INTRODUCTION ..........................................................................................................................1
Q1) Discuss the functional area of Acturis group limited and it's hierarchy of management.. . .1
Acturis group limited hierarchy of management........................................................................2
Q2) Explain why communication is central to leadership and management. ............................3
Q3) Drivers of Globalization and their impact on organization. ...............................................4
Q4) Compare and contrast autocratic and democratic leadership style and management. ........5
CONCULSION................................................................................................................................6
.........................................................................................................................................................7
REFERENCES................................................................................................................................8

TITLE:
“To investigate various approaches to leadership and management in a global context.” A
study on Acturis group limited.
INTRODUCTION
Globalization refers to as worldwide movements of trade, economic, financial, and
communication integration as well as interaction between the world's culture. It is affecting the
leadership and management of a company in positive way as it encourage firm to expand their
business globally. This report is based on Acturis group limited which is the fastest growing
technology firm in the UK market. Business was founded by David McDonald and Theo Duchen
in the year 2000. This report includes functional area and hierarchy of management of the
company. It also, focus on why communication central to leadership and management in the
market place. Moreover, current trends of globalization is studies so that tactics can be made
accordingly. Additionally, comparison is done between two leadership style or management so
that best one can be adopted.
Q1) Discuss the functional area of Acturis group limited and it's hierarchy of management.
The functional area of every small or big firm differ respectively depending on the type
of business they are carrying in the market. Organization is having different functional area like,
human resource, marketing, finance, distribution, research and development etc. so that business
activities can operated smoothly and desired goals can be achieved.
Acturis group limited functional area:
Human resource: HR is a functional area in Acturis group limited. In an organization
HR department is accountable for recruiting appropriate participant with desired skills for the
vacant post. Acturis group limited human resource department hires effective and skilled staff
members so that best solutions can be advised to the customers. It can be done by helping clients
to streamline their business with a more connected approaches to Insurance. Employees are the
valuable assets of the organization so HR accordingly provide then training to enrich their skills
on continuous basis.
Marketing: Marketing plays a significant role in promoting companies product or
services at a global level. In Acturis group limited marketing is another functional area carried
out in their operations. It is the best way to by which enterprise can directly approach to the
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targeted customers regarding their services. Whereas, effective promotional activities will aid the
business to drive long term success in the market place.
Customer Service Support: Here, it another functional area of Acturis group limited
where customers, complaints, feedbacks, quarries and in-quarries are managed by this
department. This is necessary to carry out in business as it assist to build strong relations with the
clients in the near future. Due to which market value increases at a rapid scale.
Acturis group limited hierarchy of management.
Every firm has different hierarchy of management depending upon their type of business.
Here, Acturis group limited hierarchy of management are discussed below:
Illustration 1: Hierarchy of management
Source: Hierarchy of management, 2019
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Hierarchy of management is designed in an organization so that in systematic manner
free flow of communication take place either from top level to lower level or from lower level to
top level in an firm. In Acturis group limited the hierarchy is from low level to top level. The
workers shares issues faced in the market while serving services to the customers to the manger.
In this case manger examine all the problems in their own level and revert back with best
solutions to the employees so that work can be performed easily. By doing so customers
emerging needs can be fulfilled accordingly. Any department like, marketing, finance, customer
support service, human resource, marketing etc. can put forward their views directly to the
manger of the company to get a solution to the problem. As it is a small enterprise in which less
then 300 employees work so the hierarchy structure is small and manger handles every issues but
as the business concern increases the structure changes accordingly.
Q2) Explain why communication is central to leadership and management.
Communication can be defined as an act of sharing or exchanging ideas and information
from one person to another. Effective communication is important for mangers in an company as
it aid to perform functions of management like, planning, organizing, leading and controlling.
Acturis group limited is using electronic modes of communication channels so that quickly
information can be transferred from one person to another. Communication is central to
leadership and management can be explained as follows:
Marketing and Human resource: Acturis group limited Marketing and human
resources uses written communication form in order to share their ideas in an organization.
Acturis group limited follows communication central to management so that tactics framed for
the firm can be leaked out and remains confidential among the department. Written
communication aid the leaders reduces conflicts and mis-understanding among people due to
which productivity increases. Example: X company uses written communication channels in
their marketing and HR department due to which best outcomes were obtained in the market and
management worked smoothly without any conflict.
Finance and customer support service: Face to face communication is used by Acturis
group limited to transfer information related to budget. This communication is central to
management and leadership as it reduces confusion and misunderstanding while framing budget
for the business. Customer support service department is adopting face to face communication
channel so that issues can be shared more accurately and best results can be achieved. Example:
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Y firm is following face to face communication in their customer support service which directly
leads to quarries of customers were resolved and clients were bind for longer time duration.
Finance and Marketing: Acturis group limited uses mobile communication channels to
exchange information with each other departments. This channel is central to leadership and
management in an business associates so that best strategies can be framed out by assigned
budget. Which leads to meet the set goals on time in the competitive market environment.
Example: A company adopts mobile communication channel in their finance and marketing
department which indirectly leads to raise in sales volume in the market and management
profitability ratio increases.
Q3) Drivers of Globalization and their impact on organization.
Globalisation can be explained as expanding firms operations from one nation to another
country to increase sales volume and productivity in order to sustain in competitive market.
There are several factors which drives the globalisation process of an organisation which are
explained as follows:
Technological advancement: Technological advancement is another factor which drives
globalization process in the market place. It has made the work of Acturis group limited easier in
many ways and aid to satisfy emerging needs of the customers. This has assist the company in
providing best solutions to the clients so that they can expand their business in the global market.
By using modern tools and techniques in their business business concern can attract customers
for their services in order to full fill their emerging demands, preferences and needs. Enterprises
use advancement in technology to resolve their issues then goodwill is raised in the market
which is positive sign for the business concern.
International trade: Globalization has opened door of trading at a international level.
Acturis group limited is expanding its market in other insurance segments so that more customer
base can be raised and profitability can be increased accordingly in the market. It has directly
helped the company to generate huge profits ta a large scale. This a drive of globalization is
impacting Acturis group limited in positive way. The market are of the company is raising at a
tremendous scale in the cut throat competitive world. Enterprise is benefited as it is able to
capture more customer base for their service and help them with best suggestion for their
business across the globe.
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International investment: This is also another factor which drives globalization process
by upgrading economy integration in the current market scenario. Acturis group limited is
exploring their business globally and many investors are investing in this firm so that better
services can be served to the clients and aid them to streamline their firm with more connected
approach to insurance. As outsiders are investing their monetary value in the firm it indirectly
raised the market value of the Acturis group limited in the competitive world. Due to which
sales volume raised for the service and profits ratio increased at a tremendous scale. By doing so
business associates are motivated to come up with innovative ideas or thoughts so that though
competition can be created for others in the market place.
Q4) Compare and contrast autocratic and democratic leadership style and management.
Organization adopts various leadership styles in the working premises so that staff
members can be motivated accordingly to work effectively and efficiently to meet the set
objectives on time. The are many leadership styles prevailing in the market such as cross cultural
leadership style, team leadership, democratic leadership style, facilitative leadership style,
strategic leadership style, autocratic leadership style etc. Acturis group limited is adopting
democratic leadership style in their working premises so that productive results can be achieved
in the cut throat competitive world. Here, comparison is done between democratic leadership
style and autocratic leadership style which are explained as follows:
Basis Democratic style Autocratic style
Meaning In democratic leadership style
leaders shares decision making
power and responsibilities with
the staff members.
In autocratic leadership style
leaders take all the decisions
and orders the employees to
follow them without their
consent.
Authorization In this particular case, power
and responsibilities are
decentralized with the team
members in an organization.
In this case power is
centralized with the leaders.
Control Leader has less or low control In autocratic leaders has high
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on their staff members in an
enterprise. Which leads to
productive results.
control on their employees
working in an firm. Due to
which low productivity
increases at a rapid scale.
Behaviour orientation In democratic leadership style
relation oriented is the
behaviour.
The behaviour orientation of
autocratic leadership style is
task oriented in an firm.
Conceived from Democratic leadership style
conceived from Theory Y
Autocratic leadership style is
conceived from Theory X
Autonomy The autonomy is high in
democratic leadership style.
The autonomy is less in
autocratic leadership style
Suitability When the the workers are
qualified, skilled and
experienced then democratic
leadership style is suitable in
an organization.
Autocratic leadership style is
suitable when co-staff
members are uneducated,
unskilled in an business
associates.
Idea collection In democratic leadership style
idea is accumulated from
employees working in the firm
in order to take effective
decision for the betterment of
both employees and employer.
In this case view point of
workers are not given value
while taking decision for the
upliftment of the employees
and firm. Here, only the top
level management examine
and take decisions accordingly
without the consentment of the
staff members.
CONCULSION
From the above it can be summarized that here are distinguished functional areas of an
enterprise which are important to carry out effectively. As well as systematic hierarchy of
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management is followed so that systematically flow of information can take place. Moreover,
mangers need to have certain leadership style so that activities of the workers can be managed
properly. Additionally communication act as a bridge which aid the company to increase their
productivity in market so that profitability can be gained. However, there are various current
trends of globalization which is assisting the firm in fulfilling their customers requirements.
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REFERENCES
Books and journals
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principles and styles and their relevance to educational
management. Management. 5(1). pp.6-14.
Bush, T., Bell, L. and Middlewood, D. eds., 2019. Principles of Educational Leadership &
Management. SAGE Publications Limited.
Cherry, B. and Jacob, S. R., 2016. Contemporary nursing: Issues, trends, & management.
Elsevier Health Sciences.
Gopee, N. and Galloway, J., 2017. Leadership and management in healthcare. Sage.
Hallinger, P. and Chen, J., 2015. Review of research on educational leadership and management
in Asia: A comparative analysis of research topics and methods, 1995–
2012. Educational Management Administration & Leadership. 43(1). pp.5-27.
Hallinger, P. and Wang, W. C., 2015. Assessing instructional leadership with the principal
instructional management rating scale. Dordrecht: Springer.
Herman, R. D., 2016. Executive leadership. The Jossey-Bass handbook of nonprofit leadership
and management, p.167.
Larson, E. W. and Gray, C. F., 2017. Project management: The managerial process. McGraw-
Hill Education.
McCaffery, P., 2018. The higher education manager's handbook: effective leadership and
management in universities and colleges. Routledge.
Renz, D. O., 2016. The Jossey-Bass handbook of nonprofit leadership and management. John
Wiley & Sons.
Thorpe, R., 2016. Gower handbook of leadership and management development. CRC Press.
Online
Hierarchy of management. 2019 <https://hubpages.com/business/Organograms>
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