Leadership and Management || Assignment

Running head: Leadership and Management
Leadership and Management
Name of the Student
Name of the University
Author’s note

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Assessment Task 1: Written Question
1.
The five key benefits of workplace policies and procedures
 The workplace policies and procedures allows the members of the organization to
follow certain rules which is needed in the organization and what is expected from
them such as performance and behavior standards.
 It provides certain rules and regulation for making appropriate decisions in the
organization.

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 The policies provide clear response and consistency within the organization in dealing
certain situation.
 The workplace policies and procedures provide ensure that the employees are better
equipped in order to defend claims of a breach of employer obligation for example:
work health and safety legislation.
 It also demonstrates organizational belief, values and ideologies and ensures that the
workers are treated equally and fairly.
2.
The purpose of the following acts:

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 Age-discrimination act 2004: The purpose of age discrimination is to provide
employment to the older person depending upon their ability and competency and not
their age. This prohibits the age discrimination during employment.
 Disability Discrimination Act 1992: The purpose of the disability discrimination 1992
ensures that avoids unfair treatment due to a person’s disability, emotion, perception
of realty or any actions which results to disturbed behaviour.
 Fair Work Act 2009: The purpose of the act is to provide relevant terms and condition
for workers in the organization (Lay et al., 2016). The act set employee rights and
responsibilities and relation between employee and employer with relation to their
employment.

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 Racial Discrimination Act 1975: The purpose of the racial discrimination act is to
promote equality within the organization regardless of their colour, race, nationality
and ethnic and origin. The act is important since it ensures fair treatment and avoids
biasedness promoting diversity within the organization.
o Sex Discrimination Act 1984: The purpose of the act is to avoid unlawful
discrimination against an individual due to their gender, sex, identity, sexual
orientation, relationship status or due to their current status such as pregnancy.
These act is necessary in the organization to promote diversity and avoid
unethical behaviour in the organization.
3.

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Steps to be followed in order to identify and resolve workplace problems and to
promote effective workplace relationship.
The first step is to identifying the issue or the problem in the workplace.
Understanding everyone’s interest, the best solution can be derived by understanding
everyone’s interest.
 Listing out the possible solutions for the problems.
 Evaluating the option and finding out the best alternative.
 Implementing the solution.
 Reviewing the results.
 Taking prompt action based upon the results.

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4.
Conflict Resolution Techniques are:
 Collaboration
 Confronting
 Accommodating
5.
The Code of Conduct is a detailed description of all the ethical and legal behaviour
which is expected by the company. The purpose of having code of conduct in the
organization is to maintain proper standard that is acceptable for the company. It helps to
maintain company’s belief’s, culture and core values. The Code of Conduct helps to build

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trust within the workplace environment and develop ethical culture. Moreover, it helps the
company to build reputation of the company.
6.
Importance of networking
Building networking within the organization helps to gain trust within the employees
and helps to connect with people.
Networking helps to build fresh ideas and think beyond the walls and moreover
fosters innovativeness and creativeness. It also helps to salary bumps and promotion as they
are well aware of the

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External networking helps to connect with professional and gives an opportunity for career
goals. It helps to expand support network for the new candidates and employees working
within the organization.
7.
Two examples of barriers to effective interpersonal communication
 Lack of attention, distraction or interest.
 Differences in culture, language and due to unfamiliar accents.
Two communication strategies that could be implemented at work in order to ensure
effective workplace communication.
 Be attentive and stay open minded for two-way communication.

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 Remaining aware of the cultural differences.
8.
The two key benefits of diversified workplace
 Diversified workplace helps to foster innovation and creativeness in the organization.
 It also helps to grow talent pool and helps the organization to build reputation of the
company.
9.
Consultation in the workplace helps to abide by the legal requirements and some of
the essential part of the company such as health and safety risk.

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The consultation identifies better opportunities, helps in decision–making and
assisting the business for new ideas and new practices for effective work.
10.
According to every modern award it contains standard consultation dealing with all
the requirements for the employers so as to consult with the employees. Here the employers
intends to endure relevant changes within the organization. The steps which must be taken by
the employers while consulting with the employers are:
 Sharing the most relevant and exact data and information
 Giving other reasonable opportunity for expressing their own ideas and opinions and
views on the discussion.

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 The other’s employer’s views and opinions should considered and precise explanation
should be provided.
Assessment 2:
1. Code of Conduct
 Introduction: The purpose of this code of conduct is to maintain an acceptable
behaviour to all the employees of Accountancy Victoria. This code of conduct will
create a professional standard and guidelines that is expected to be followed by the
employees and each & every members of the company.
 Scope: This code of conduct is applied to each and every staffs of Accountancy
Victoria.

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 The employees are expected to maintain an accountability in the organisation. They
are expected to make effective communication, following the rules of the company,
respectfully resolve the conflict are some of the ethical behaviours that is expected by
the employees. The employees in diverse environment is expected to understand the
ethical policies and procedures in diverse environment. They must efficiently
communicate with people from every backgrounds and cultures. They must treat
equally every culture and gender of the workplace.
 The requirements related to conflict of interest will include; all the employees must
avoid any action that has raised due to conflict of interest. This must be addressed to
the senior executive to ensure fair & transparent decisions takes place in the company.

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The requirement is related to fraud and corruption in the firm, managing the personal
relationship with the employees and monitoring compliance to identify the risks
related to conflict of interest with the third parties.
 All the employees should not use bribery attempts that can affect their services. The
gifts, benefits and hospitality must be accepted within the nominal value $50 and
submit the subsidiaries to the executive director.
 The employees must may engage with outside that doesnot cause conflict and shall
report the nature of activities and the time required for the work to the head of their
employee’s supervisor. The employees have responsibility to takes approval form the
senior executive and should not include organisation resource top their personal gain.

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 Social media policy of employees include; employees should be area of their action in
the company’s image. They should not release any confidential information to the
public. They should sensitively respond to blogs and social media networks related in
case of company related information.
2. Workplace Communication and Consultation policy and procedures
 The purpose of this policies and procedures is to maintain a flexible internal
environment through efficient communication within the staff members in the
organisation in order to manage the issues.

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 The scope of this policies is it will allow the organisation to develop its people in
order to perform their best duties and provide opportunities for them to manage the
organisational issues.
 The communication strategies include:
(a) Open meeting- To save the time and communicate effectively with the entire team.
Frequency is very high.
(b) Emails- To pass the message to entire team without meeting with them. The
frequency is also high.
(c) Training- Frequent training of employees will cause a positive interaction between the
employee and the employer. Frequency is comparatively low in this case.

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(d) Presentation- To grab the message in pictures and sounds that can be easily
understood to the employees. Frequency is high in this case.
 Communication protocol in the meeting will include team communication, sharing the
article, observation and discussion to send the agenda and write the minutes.
 Consultation process- Staff can contribute to management issues using formal &
informal channels of communications:
(a) Open meetings- In meetings the employees can share their feedback on their
scheduled times.
(b) Surveys- The employees are invited to share their feedback in the survey in the form
of questionnaire related to management issues.

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(c) Informal meetings- Informal meeting will be conducted by conducting an event
having themes of certain ideas. Ideas will be recorded through games and event.
3. Dispute Resolution Policy and Procedures
 The purpose of this policy is to efficiently solve the issues and misunderstandings in
the workplace.
 Scope- It will help to reach the business goal and it is applied for well-being of the
employees.
 Dispute constitute all the conflict between the employees, customers and the
managers of Accountancy Victoria.

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 Managers is responsible to take concern on the employees and effectively manage the
situation that can negatively affect the work environment.
 Employees are responsible to follow the organisational process to solve the disputes
and to conduct the business practices in a fair manner.
 Disputes will be handled by following the company policies and prioritizing the areas
of conflict & developing a plan to work on the conflict. Resolution strategies of
avoiding, compromising, accommodating, defeating and collaborating strategies will
be developed in the strategy. Dispute Resolution Act 2011 will be implemented in the
dispute policy.
4. To the Assessor,

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I, general Manager of Accountancy Victoria have developed some code of
conduct I the company policy. This code of conduct will focus on efficient work place
communication and dispute resolution in the organisation culture. The draft of code of
conduct, dispute resolution policy and workplace communication policy is attached with
the mail.
Kindly, provide your feedback on the policies & procedures for understanding
your reviews and take further action.
5. Revised Code of Conduct
 Introduction: The purpose of this code of conduct is to maintain an acceptable
behaviour to all the employees of Accountancy Victoria. This code of conduct will

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create a professional standard and guidelines that is expected to be followed by the
employees and each & every members of the company.
 Scope: This code of conduct is applied to each and every staffs of Accountancy
Victoria.
 The employees are expected to respect each and every individuals in the work place.
They are expected to be polite in the workplace. They are expected to acknowledge
individuals from other cultural diversity to efficiently communicate with them and
enhance performance, recognise their own prejudices on work place diversity.
 The requirements related to conflict of interest will include; all the employees must
avoid any action that has raised due to conflict of interest. This must be addressed to

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the senior executive to ensure fair & transparent decisions takes place in the company.
The requirement is related to fraud and corruption in the firm, managing the personal
relationship with the employees and monitoring compliance to identify the risks
related to conflict of interest with the third parties.
 The employees have their duties to protect the private interest when there is official
functions. Gifts and benefits should not be offered other than business perspective.
They must focus on good practice related to these policies. The gifts, benefits and
hospitality must be accepted within the nominal value $50 and submit the subsidiaries
to the executive director.

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 The employees must may engage with outside that doesnot cause conflict and shall
report the nature of activities and the time required for the work to the head of their
employee’s supervisor. The employees have responsibility to takes approval form the
senior executive and should not include organisation resource top their personal gain.
 Social media policy of employees include; employees should be area of their action in
the company’s image. They should sensitively respond to blogs and social media
networks related in case of company related information.
Revised Work Place Communication and Consultation Policy & Procedures

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 The purpose of this policies and procedures is to maintain a flexible internal
environment through efficient communication within the staff members in the
organisation in order to manage the issues.
 The scope of this policies is it will allow the organisation to develop its people in
order to perform their best duties and provide opportunities for them to manage the
organisational issues.
 The communication strategies include:
(e) Open meeting- To save the time and communicate effectively with the entire team.
Frequency is very high.

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(f) Emails- To pass the message to entire team without meeting with them. The
frequency is also high.
(g) Training- Frequent training of employees will cause a positive interaction between the
employee and the employer. Frequency is comparatively low in this case.
(h) Presentation- To grab the message in pictures and sounds that can be easily
understood to the employees. Frequency is high in this case.
 Communication protocol- team communication, sharing the article, observation and
discussion to send the agenda and write the minutes.
 Consultation process-

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a. Open meetings- In meetings the employees can share their feedback on their
scheduled times.
b. Surveys- The employees are invited to share their feedback in the survey in the form
of questionnaire related to management issues.
c. Informal meetings- Informal meeting will be conducted by conducting an event
having themes of certain ideas. Ideas will be recorded through games and event.
Revised Dispute Resolution Policy
 The purpose of this policy is to efficiently solve the issues and misunderstandings in
the workplace.

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 Scope- It will help to reach the business goal and it is applied for well-being of the
employees.
 Dispute constitute issues in money, employment, property and personal obligations.
 Manager must communicate clearly with the employees and identify solution to
resolve conflict.
 Employees must follow organisation polices and behave properly with every
individual.
 Following policies, negotiation, conciliation, collaboration and meditation will
resolve disputes.
6.

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To the Assessor,
I, General Manager of Accountancy Victoria has updated the code of conduct,
workplace communication & consultation policy and dispute resolution policy according
to the feedback shared by the employees. The revised code of conduct has focused on the
behaviours expected by the employees in the workplace environment. The updated
communication & consultation policy was similar as the previous one and dispute
resolution policy has changed the constitutes of dispute. The updated documents are
attached with emails.
Thanking you,
General Manager

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Accountancy Victoria
Assessment 3:
1. The networks include; local professional network, personal networks and online
network in Twitter and LinkedIn. Events:
 Local professional networks- Business meetings, professional conferences, eventbrite
and business parties.
 Personal networks- Meeting with new clients through social media, industry
programs, mobile event applications and congress.
 Online network- Online workshop, web conference, business blogs and online
advertising.

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Networking Opportunity- As a General Manager, will look up forward to get online
networking opportunity in Twitter, LinkedIn and Quora to interact with clients and other
industry associations to keep an update with the events & get opportunities to build
relationships (Yasir et al., 2017).
Professional Development Opportunities- As a general Manager, will keep an update
through research on current marketing trend, improve job performance and coordinating the
events that is sponsored by the company.
2. Professional Development and Networking Plan
Year: 2020

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
1. Research on
current
market trend
and will
Formal
training/course
 Industry
networkin
12th
April
13th
$35,000 Strengthen
the
position.
Identifies
threats &
opportunitie
s and

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
build
network
opportunity
in online
through
g events
Subscription
s
Conferences
April facilitates

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
Twitter and
interact with
clients.
Name of
online blog
in industry sector

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
will be Blue
Host.
2. Improve job
performance

Formal
5th May
8th May
$23,000 Promotes
personal &
Creates
learning

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
by
organizing
seminars &
managing
mentoring
training/co
urse
Industry
networking events
professiona
l
developme
nt.
culture and
increases
job
satisfaction.

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
programs
and
networks
will be built
through
Subscriptions
Conferences in
industry sector

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
business
events. The
name of
event will be
Workplace

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
Technology.
3. Coordinating
the business
events that is
Formal
training/course
Industry
18th
May
$35,000 Acievemen
t of
rewards
Improve the
working
efficiency

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
sponsored
by the
company for
professional
development
networking events

Subscripti
ons
and
success.
and faster
interperson
al
relationship

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
. Network
opportunity
will be
driven
through
Conferences in
industry sector
s

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
online and
offline
advertiseme
nt. The name
of the event

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Details of
Professional
development and
Networking
opportunity
Type Date/s Cost Expected
benefit to
self
Expected
benefit to
team
will be
Artificial
Intelligence.

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3.
Networking Report
Title of networking activity: Blue Host
Date: 12th April
Time: 11:00 am
Duration: (2-3 hours)
1. The purpose of this networking activity is to build a strong beneficial relationship
with other business clients and customers.

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2. Networking activities provides greater opportunities for career growth. It also helps in
reducing the organisational stress and conflict. It can also help to be competitive in
the business.
3. Networking requires more time & money to meet with other people in order to
maintain the business reputation.
4. Networking helped to build a professional relationship with the business partners and
identifying the opportunities related to new areas of business expansion.
5. The team can be more focused and improve their work efficiency and get access to
new opportunities.

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4.
To
The Assessor,
I, general Manager of Accountancy Victoria, have developed a networking plan and
also networking report to get a free networking opportunity for business growth. The
networking plan has focused on the business events that will be organised on the respective
dates. The cost and benefits to the team members and the manager is also discussed. The
networking report has focused on the benefits & drawbacks of networking in business.

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Kindly, review the networking plan and share your feedback for the further proceed to
the plan.
Thanking you,
General Manager
Accountancy Victoria
Assessment Task 4
1. Action Plan

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Issue/Need
Impact on
workplace
Actions to resolve Outcomes Timelines
Discrimination Depression and
loss of self-
control to the
employee and
the work
Review policies
related to religious
practices.
Less cases on
discrimination
60 days

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environment.
Conflict
Ineffective
communication
Training to
employees related to
resolving the
disputes.
Clarifying the
disagreement
and easily
working
together.
30 days
Issues in
personal beliefs
Impose their
personal beliefs
will result in
Finding a solution
by understanding
the nature of the
The ethnic and
personal
beliefs is
45 days

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disputes. conflict.
protected and
disputes are
solved.
2.
 The purpose of this meeting is to solve the conflict between Ammar and Tiffany for
efficiently doing the work.

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 Tiffany will be advised not to impose any person’s beliefs or culture in the
organisation. Instead will be advised to support Ammar in understanding the reason
behind the conflict and communicate in a friendly way in the organisation.
 The behaviour of both Tiffany and Ammar will cause ineffective communication in
the work place and will disturbs the work environment. This type of behaviour will
simultaneously affect the performance of the company.
 Tiffany is rude because, the behaviour of Ammar in meetings can disturb the
business-clients relationship (Ali et al., 2017). They both will have to do their work
together. This kind of behaviour will affect their work. Tiffany will be asked
questions that is; whether any kind of unusual behaviour that female clients have

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faced by Ammar in the meeting. Tiffany’s strength in this scenario us that, he
supports the importance of business-clients relationships which is very important for
the business growth.
 The solution for resolving this disputes is, first the nature of conflict will be properly
understood, then both of them will be encouraged to solve it by themselves. Both the
differences will be respected and Tiffany will be advised to not to be rude and
practice ethical behaviour in the work place. Ammar will be advised to work in a
friendly manner with their clients without shaking the hands with female clients.
3.

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To
Tiffany and Ammar
I, General Manager of Accountancy Victoria is planning to organise a meeting to
solve the disputes between both of you that has taken place during the working hours. The
objective of this motive is to resolve the conflict and ensure good working environment in the
workplace. The meeting agenda and timings are attached with the e-mail.
Kindly, review the meeting agenda and be present within the meeting time for further
discussion.
4.

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Meeting Agenda
Purpose: The purpose of this meeting is to resolve the disputes between Tiffany and
Ammar.
Meeting location: Victoria Conference Hall
Date: 19/02/20
Meeting Time: 10: am to 11:15 am
Members Activities Time allocated
General Manager Introduction of the dispute 5 minutes

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Ammar Discussion on the issue 10 minutes
Tiffany Discussion on its personal
issue
20 minutes
Senior Executives Overview of both the case 20 minutes
General Manager Final solution 10 minutes
Special Notes:
 The outcome was positive. Both the parties have resolved the conflict.

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 The solution for this issue is Tiffany will create an ethical behaviour environment
with Ammar and other employee and Ammar will behave in a friendly manner to the
business clients and other Muslim women employee present in the organisation.
 Tiffany has apologised to Ammar for his rude behaviour with him.
5.
To
Tiffany and Ammar
I, General Manager of Accountancy Victoria had sent you an email last week
regarding the conflict between you both. I had conducted a meeting to resolve the conflict

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between you both. Tiffany is advised to maintain an ethical behaviour in the work place and
with Ammar to avoid the conflict. Ammar is advised to behave in a friendly way with their
business clients and other women employees of Muslim religion to maintain a comfortable
environment in the workplace.
Kindly, let me know you both are doing well and are again not facing with such
disputes.
General Manager,
Accountancy Victoria

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References
A.M. Lay; R Saunders; M Lifshen; C Breslin; A LaMontagne; E Tompa; and PSmith, 2016.
Individual, occupational, and workplace correlates of occupational health and safety
vulnerability in a sample of Canadian workers. American journal of industrial
medicine, 59(2), pp.119-128.
M Yasir; M Adil; M.N. Khan; M.S. Malik; and F Khan, 2017. Outcomes of personal social
media usage in the workplace. Journal of Managerial Sciences, 11(3), pp.547-558.

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F Ali; A Malik; V Pereira; and A Al Ariss, 2017. A relational understanding of work-life
balance of Muslim migrant women in the west: future research agenda. The
International Journal of Human Resource Management, 28(8), pp.1163-1181.