Hilton Hotel UK Employee Leadership Survey

This assignment presents a survey designed for employees of the Hilton hotel in the UK. It aims to gather employee feedback on various aspects of leadership within the organization. Questions cover topics such as whether leaders act in the best interest of the group, build respect through their actions, emphasize purpose, seek diverse perspectives, treat individuals as unique members, and address complaints and failures. The survey also asks about the impact of leadership style on job satisfaction and recommendations for improvement.

LEADERSHIP &BUSINESS MANAGEMENT
(TOP-UP)
I confirm that no part of this coursework, except where clearly quoted and referenced,
has been copied from material belonging to any other person e.g. from a book, handout,
another student. I am aware that it is a breach of regulations to copy the work of another
without clear acknowledgement and that attempting to do so will render me liable to
disciplinary proceedings.
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ACKNOWLEDGEMENT
I would like to give my genuine thanks to my mentor who motivated me and guided my
through the dissertation. Due to his support in the overall study I am able to complete this
research more effectively. They raise my confidence level by answering about all my issues
faced by throughout the dissertation. Special thanks to all my family members as without
their support it would not have been a successful research.
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TABLE OF CONTENTS
CHAPTER- 1 INTRODUCTION ...................................................................................................4
1.1 Overview................................................................................................................................4
1.2 Rationale for the study...........................................................................................................4
1.3 Research Aim and Objectives................................................................................................5
Research question........................................................................................................................5
1.4 Significance of the study........................................................................................................5
1.5 Chapter structure....................................................................................................................6
CHAPTER- 2 LITERATURE REVIEW.........................................................................................7
2.1 Introduction............................................................................................................................7
2.2 Concept of leadership and its importance.............................................................................7
2.3 Different leadership styles.....................................................................................................9
2.4 Association between leadership style adopted and its impact on job satisfaction of
employees .................................................................................................................................11
CHAPTER- 3 RESEARCH METHODOLOGY ......................................................................13
3.1 Introduction..........................................................................................................................13
3.2 Research philosophy............................................................................................................13
3.3 Research approach ..............................................................................................................14
3.4 Research design...................................................................................................................14
3.5 Data collection.....................................................................................................................15
3.6 Sampling..............................................................................................................................15
3.7 Data analysis .......................................................................................................................16
3.8 Ethical consideration............................................................................................................16
3.9 Research limitation..............................................................................................................16
CHAPTER- 4 DATA ANALYSIS ...............................................................................................17
4.1 Introduction..........................................................................................................................17
4.2 Qualitative analysis..............................................................................................................17
CHAPTER- 5 CONCLUSION AND RECOMMENDATION ...................................................28
5.1 Conclusion...........................................................................................................................28
5.2 Recommendation ................................................................................................................28
REFERENCES..............................................................................................................................32
APPENDIX....................................................................................................................................35
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CHAPTER- 1 INTRODUCTION
Title: To assess the impact of different leadership styles on job satisfaction of employees: A
study on Hilton hotel UK.
1.1 Overview
In the present era there is immense need for the leaders who does not influence the
behavior but possess the ability to effectively work with the personnel in order to achieve the
desired outcomes in an effective manner. Leading a team or group is considered as the real skills
that takes greater amount of time, thought as well as dedication. Leadership is regarded as the
most studied aspects of the firm as it is one of the overarching topic which makes the difference
among the success as well as failure. There is greater importance for the organization to possess
stronger leadership style which can stimulate the performance of personnel to a greater extent
(Abualrub and Alghamdi, 2012). There is presence of organizations who face issues with respect
to poor innovation, low productivity as well as absence effectiveness in accomplishing the
targets related with the performance. Such issues takes place because of absence strategic
intervention with respect to particular kind of leadership to specific issue. Such problem to a
greater extent affects the job satisfaction among the employees. Thus it is important to carry out
investigation on the impact of several styles of leadership on the satisfaction related with the job.
A effective leader is considered as the one who makes creation of inspiring vision of the future.
Along with this it also includes providing motivation as well as inspiration to the individual in
order to get engaged with the vision (Avey and et. al., 2011). Moreover leader is one who
manages the delivery of the vision. Along with this he has the responsibility to coach and
develop team, so that it can effectively attain the vision. Leader is one who brings the skills
required together so that work can be done in best manner. The kind of leadership that is being
adopted by the business is suitable in determining the level of satisfaction among the employees.
The type of leadership style reflects that whether the employees are motivated to work within the
organization or not. It is very significant to adopt leadership style in accordance with the
situation so that performance with the firm can be enhanced in an effective manner. In the
present dissertation Hilton hotel is considered. The firm is global brand of full service hotels and
resorts as well as flagship brand of Hilton. It is the largest hotel brands across the globe. The
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brand is targeted at both business and leisure travellers in locations in major city centres as well
as popular vacation destinations across the globe
1.2 Rationale for the study
The employee's performance is comprised of implementation of the various duties,
accomplishing the deadlines, competency of the personnel as well as effectiveness and efficiency
in conducting the performance. Various organizations need strong style of leadership that can
stimulate the performance of the employees. There is existence of businesses who face problems
such as poor innovation, lower productivity and lack of effectiveness in fulfilling the
performance targets (Aydin, Sarier and Uysal, 2013). These problems emerge due to lack of
strategic intervention in relation with specific style of leadership to particular issue. This problem
is influencing the job satisfaction of personnel to a greater extent. Therefore it is significant to
make research on the influence various leadership styles have on the job satisfaction of
employees. In the present era there is greater need for the leaders who do not lead but are
effective in working with the employees for attainment of desired targets.
1.3 Research Aim and Objectives
The aim of the present report is: To assess the impact of different leadership styles on job
satisfaction of employees: A study on Hilton hotel UK.
Research Objectives:
1. To explore the concept of leadership and its importance
2. To identify the different leadership styles
3. To assess the association between leadership style adopted and its impact on job
satisfaction of employees
4. To suggest the effective leadership style that can be adopted by Hilton hotel for
enhancing job satisfaction among the employees
Research questions
1. What is the concept of leadership and its importance for Hilton hotel?
2. What are the varied styles of leadership?
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3. What is the link between leadership style adopted and its impact on job satisfaction
among the employees?
4. What can be alternative leadership style that can be adopted by Hilton hotel for
enhancing the job satisfaction among the personnel?
1.4 Significance of the study
The present report is suitable in assessing the impact of different leadership styles on job
satisfaction of employees. Moreover it assist in attaining deeper knowledge with respect to
understanding the effective style of leadership that increases satisfaction in the personnel. The
importance of present report has been enumerated in the manner as below:
 It acts as an aid for academicians in carrying out further studies by scholars. Moreover
present study offers greater deal of knowledge with respect to feasibility of leadership
style on the satisfaction relating with job.
 There is huge significance of the present thesis for the firm that are carrying out
operations in hospitality sector. The organization can attain knowledge with respect to
feasibility of using suitable of leadership style on the employee's satisfaction level from
job.
 The study carried out at present has greater significance for thinkers as it demonstrates
innovative knowledge with respect to methods which are implemented within
investigation.
 There is importance of present investigation because of complex nature of organization.
Through the assistance of such attention can be given towards resolving various
operational issues associated with the firm.
 Along with this investigation has significance for the researcher and intellectuals as
through such they can make generalization of the new theories in relation with subject
under research.
Thus present research is regarded as the fountain of the knowledge as it is important
sources that is providing guidelines in order to address various social and issues related with
firm. It is considered as formal training that act as an aid in gaining insight to the new
development within the area to a greater extent.
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1.5 Chapter structure
The present thesis includes several chapters that possess effective role in accomplishment
of the report in an effective manner. The chapters that would be included in the present thesis are
stated as under: Chapter- 1 Introduction: It is regarded as important part of thesis which demonstrates
overview of the subject in the investigation. The particular chapter provides the
framework with respect to phenomenon utilized within the research. The chapter starts
with overview of the topic which has to be researched. This will include detail analysis of
the research study and its association with the firm. Along with this it is comprised of
aims and objectives of the research that is on the basis of questions in the investigation. Chapter- 2 Literature review: It is regarded as most crucial section of dissertation that is
comprised of viewpoints of various authors with respect to varied leadership style. The
section makes evaluation of knowledge and information that exists in the present piece of
literature in secondary source form. Further its importance to hospitality sector is
involved in this section. Thesis offer sound picture regarding views of author relation to
importance of effective leadership style for business. Based upon the information which
is being published in-depth analysis is done with respect phenomenon in subject that is
conducted within this section. Chapter- 3 Research methodology: On the basis of objectives under investigation,
specific chapter under thesis reflects the tool that are employed by the investigator when
conducting the research. The section involves the tool that can be employed by the
investigator when conducting research (Rasinger, 2008). In addition to this justification
with respect to selecting specific tool would be provided for the sake of offering deeper
knowledge in relation with subject. Chapter- 4 Data analysis and findings: In this chapter, investigator reflects the data
which has been collected by means of primary and secondary sources. The specific
section will analyze the gathered information. With this the investigator would be able to
attain suitable results from the investigation. The specific section is important as under
this investigator would be able to attain resultants from the investigation.
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 Chapter- 5 Conclusion and recommendation: This is considered as the last section of the
thesis that includes presentation of the result which are attained by data analysis of
information gathered. In addition to this specific section includes suitable
recommendations which act as an aid for the organization in addressing various issues
within investigation.
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CHAPTER- 2 LITERATURE REVIEW
2.1 Introduction
Following the section of introduction another chapter of thesis is review of literature. It is
considered as most significant part of dissertation. In this section opinions of various authors
with respect subject matter in the investigation are reflected with effectiveness. Information
which is reflected in this section is collected by means of secondary sources. Such is considered
as basis that assist in conducting research in forward manner. There is critical role of review of
literature in analyzing the gal that emerges within the past researches. Such gaps are addressed in
the present thesis for the sake of reaching on appropriate conclusion. In addition to this the
chapter includes critical of the viewpoints of the several researchers in brief manner. Thus it
facilitates in development of effective theoretical base with respect to phenomenon within the
study. In the present dissertation on assessing the impact of different leadership styles on job
satisfaction of employees the particular section is comprised of concept of leadership and several
styles. Further it includes assessment of most appropriate leadership style that can assist in
attainment of desired targets of business.
2.2 Concept of leadership and its importance
Leadership is regarded as the procedure through which an executive is able to direct,
guide and affect the behavior as well as work of other in relation to attainment particular goals in
a provided condition. In accordance with the views of Azanza, Moriano and Molero,(2013) it has
been examined that leadership is considered as ability of manager towards inducing the
subordinates to work with confidence as well as zeal. It has been assessed that leadership is the
potential to affect the behavior of individuals. In order words it is regarded as the ability to
affects the group towards realization of the goals. Leaders needs to make development of visions
for future and offer motivation to members of firm in order to attain the visions in an effective
manner. As per the opinions of Bhatti and et. al., (2012) it has been determined that leadership is
considered as the ability to persuade others for seeking defined targets in enthusiastic manner. It
is considered as human factor that is binding a group together and offer motivation to them for
attainment of target. The concept of leadership is considered as research area as well as practical
skill that is encompassing ability of individual or firm towards leading or guiding other people,
teams or the entire business. It has been examined that leadership is considered as the procedure
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through which an individual affects group of people towards achieving common target. It has
been examined that leadership is considered as the pursuing the vision within the parameters set
to the extent that it is becoming a shared effort, a shared vision as well as shared success. In the
opinion of Braun and et. al., (2013) it has been gained that leadership is considered as the
procedure of social influence that maximizes the efforts of other in relation to achievement of the
target to a greater extent. There is presence of various features that are being possessed by
leadership. It presents that leadership is interpersonal process wherein the manager is influencing
as well as guiding the employees towards achievement of the targets. It reflects certain qualities
that needs to be within an individual that involves intelligence, maturity as well as personality.
As per the views of Bushra, Ahmad and Naveed, (2011) it has been examined that leadership is
referred to as group procedure which includes two or more individual who are interacting with
one another. In addition to this leader is engaged in shaping and moulding of the behavior of
individual in relation with attainment of business targets. Further it is regarded as situation
bound. It has been determined that there is presence of no best leadership style but such is
dependent on tackling with the situation. There is greater importance for the business in making
selection of appropriate leadership style in order to conduct the operations in an effective
manner. It is being believed by greater number of firm that participative style of leadership is
more effective as it develops satisfaction in the personnel in relation with the job. However it has
been examined that adoption of suitable style of leadership has to depend on the kind of
situations. It is essential that management involves employees while making decision so that
their morale increases which leads to enhancement in their performance to a greater extent.
Leadership is considered as the essential function of the management that assist in
maximizing the efficiency and help in achieving business goals. There is huge importance of
leadership. Such has been presented in the manner as under: Initiation of action: Leader is regarded as person who begin the work through
communication of the policies as well as plans to the employees regarding from where
the work needs to be started in actual manner. Motivation: In accordance with the views of Chaudhry and Javed, (2012) a leader is one
who is playing incentive role within the concern's working. He provide motivation to the
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personnel through means of economic and non economic reward as with this work can be
done by subordinates in an effective manner. Offering guidance: The role of leader is not just towards supervising but there is essential
role played in relation with guiding by the leaders for the subordinates. Guiding implies
the means of offering instruction to the subordinates that is the way they carry out
performance of work in an effective and efficient manner. Creation of confidence: Confidence is referred to as important that can be attained by
means of expressing the efforts of work to the subordinates, explaining them in clear
manner the role and providing them guidelines for the sake of attaining the targets in an
effective manner. In accordance with the views of Cummings and et. al., (2010) it has
been gained that it is also essential to hear the employees in relation to their problems as
well as complaints. Building morale: The term morale reflects the willingness to cooperate among the
personnel in relation with their work and getting them into confidence as well as winning
the trust. As per the views of De Gieter, Hofmans and Pepermans, (2011) it has been
gained that a leader is considered as booster of morale through attainment of fuller
cooperation in order to perform with best abilities as they perform towards attaining the
targets. Builds environment for working: Management is the art of getting the work done from the
individuals. Effective place of work assist in ensuring sound and stable growth. Thus
relation among the personnel needs to be in the mind of the leader (Fisk and Friesen,
2012). He needs to possess personal contacts with personnel and also has to give
attention to the issues faced by individual as well as further resolve it. There is greater
importance of leadership that it treats the employees on terms humanitarian.
 Coordination: Coordination can be attained by the means of reconciling personal
interests with that of goals of business. In the opinions of Giallonardo, Wong and Iwasiw
(2010) it has been gained that such synchronization can be attained by the means of
suitable and effective coordination that needs to be major motive of leader.
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2.3 Different leadership styles
Leadership style is regarded as the way in which a person make use of power for leading
other individual. The most suitable style of leadership depends on the function of leader, the
followers as well as the situation. In accordance with the views of Haider and Riaz, (2010) it has
been examined that there is presence of some leaders who are note able to work in comfortable
manner with higher degree of followers participation in the procedure of decision making. Autocratic leadership style: The autocratic style of leadership is centered on the boss.
Under this the leader holds entire authority as well as responsibility. Here leaders makes
decisions on their own without consulting the subordinates. As per the views of
Hamidifar, (2010) it has been determined that under this type of leadership guidelines,
process as well as policies are all natural addition of an autocratic leader. In this
managers allow leaders to take the decision. The decisions are make without taking the
consultation of team members. But these decisions are appropriate when these are
decisions are taken on quickly in dynamic environment. However, this type of leadership
can leads to the high level of absenteeism and staff turnover. Democratic leadership: It is the kind of leadership style in which subordinates are
involved within the procedure of decision making. Unlike the autocratic, such kind of
leadership is centered over the contribution of the subordinates. The democratic leader is
holding final responsibility but they delegate the authority to other individual who
determines the work projects. As per the views of Hur, van den Berg and Wilderom,
2011) it has been gained that the most unique feature of such leadership is that the
communication is active upward as well as downward. It has been examined that
democratic is regarded as the most preferred leadership. Laissez-faire: This is the type of leadership style that offers authority to the personnel.
This kind of leadership is regarded as the least satisfying and least effective management
style. In this the team leaders have freedom to set their targets and their deadlines. It can
support the employees in terms of job satisfaction but it can lead into the damage of the
team members. It can become difficult for the team members to manage the time for
achieving their targets.
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 Transformational leadership: Unlike the other styles of leadership this style is related
with initiation of the change in the firm, groups and others. As per the views of Kara and
et. al., (2013) it has been examined that transformational leaders motivate other to do
more than what they are intended and often greater than they though possible. They set
more challenging expectations and attain higher performance. Transformational leaders
are having high integrity and emotional intelligence for properly achieving their targets.
They motivate the team members by sharing the mission, vision of the company and what
goals and objectives are set for the future and what actions would be taken to target their
goals. Bureaucratic leadership: In this, these leaders are following the strictly rules which are
made by the company. On other side, they have to ensure that whether the employees are
following proper procedure to hit there targets (Larrabee and et. al., 2010). This can
involve a risk. The leadership have to properly manage all the routine task which are
performing by the employees. Charismatic leadership: Charismatic leadership signifies the leaders behavior to be over
confident on their task that they can't make any mistake even if their subordinates warns
them about the same. They are not much participative to share their views with their team
members due to their ambitious and rigid nature. As per the views of Long and Thean,
(2011) such leadership manifests his revolutionary power. It is comprised of
transformation of follower's values as well as beliefs.
 Cross cultural leadership: It is a kind of leadership that prevails where there are several
cultures within the society. In accordance with the views of Mahsud, Yukl and Prussia,
(2010) it has been examined that such leadership has industrialized as the manner to
recognize front runner who perform within the contemporary globalized market. The firm
that are operating internationally need leaders who can in effective manner adjust their
leadership to work in various environment.
2.4 Association between leadership style adopted and its impact on job satisfaction of employees
Leadership has greater influence on the attitude of the personnel towards their jobs. In the
today's organization the role of leader has changed. Further the success of any firm is dependent
on the style of leadership that is being practiced by the leaders. In accordance with the views of
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Fisk and Friesen, (2012) it has been examined that true leader involve others with their
consideration as well as modesty as a reason that they include themselves in whatever they
actually do and not for personal benefits. It has been examined that leadership is all about the
manner in which individual contribute towards making something extraordinary. Suitable
leadership is ability to effectively make integration and maximizing the available resources in the
internal and external environment in order attain the business targets. On the other hand job
satisfaction is referred to as the pleasurable emotional state that is resulted from the appraisal of
one's job. It is a kind of affective reaction to one's job or an attitude towards one's job. Every
leader possess their own way of working within the organization. As per the views of Rajah,
Song and Arvey, (2011) it has been examined that certain leader are categorized as hard or
autocratic. This implies that they possess characteristics of possessing essential values that is
high level ambition, achievement as well as risk taking. In contrast to this there is presence of
some other leaders who make sue of soft approach which is featured by loyalty, trust,
compassion as well as high regard with respect to relationship. Employee are able to carry out
the performance in an effective manner and are loyal to the leader who has soft approach. As
such is effective in creating greater job satisfaction. The satisfaction from the job comes through
the positive experience with the job that leads to pleasurable emotion. The type of leadership
style determines the extent to which there is presence of satisfaction among the employees at
work. Also it has greater impact on the productivity of the personnel.
The information gathered would assist in making analysis on the Hilton hotel in an
effective manner. It states the information regarding the style that can be adopted by the firm.
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CHAPTER- 3 RESEARCH METHODOLOGY
3.1 Introduction
The section that follows literature review is research methodology. Within the research
methodology basic methods under the investigation are being discussed in an effective manner.
This is comprised of choosing the criteria as well as their usage in relation with the investigation.
The specific tool that is being utilized in the study is stated in the section of research
methodology (What is research?, 2016). Further explanation is given with respect to the reasons
beside using particular tool. In the particular chapter answers are being offered in relation with
the reasons due to which the investigation has been carried out. The chapter answers varied
number of questions that are associated with the problem under investigation.
Efforts are being made in the particular section in relation to demonstration of several
tools that can be used by the investigator so as to attain suitable outcome. The stated
investigation is conducted with the aim to assess the impact of different leadership styles on job
satisfaction of employees. In this context several tools have been utilized in order to collect the
information. Such offer support in analysis of the data based on the views of the employees with
respect to role of leadership in satisfaction of the personnel.
3.2 Research philosophy
Research philosophy relates with the use of systematic process through carrying out the
investigation. The manner in which the investigation is conducted is defined through such.
Within the present thesis on impact of different leadership style on the satisfaction level of
employees from job, interpretivism philosophy has been employed (Types of research,2015).
The main reason towards selection of this philosophy is that has subjective nature and also it is
dependent on the reality of the research. The particular philosophy assist in attaining knowledge
regarding the differences between the human and their role as social actors (Jackson, 2015). The
positivism philosophy is not being adopted as it makes efforts towards uncovering the truth that
is attached with the manner in which things are qualitative and quantitative by nature. Through
the usage of positivism approach the investigator is able to make collection of facts and figures
in relation with the subject. As here the research aim is subjective thus it cannot be quantified.
Thus by using interpretivism philosophy the investigator makes efforts at attainment of the aims
and targets under the investigation.
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3.3 Research approach
Research approach is considered as the way through which the investigator approaches a
specific investigation. There is presence of several kind of approach to research. Such are
sometimes being utilized in combination for the investigation. In the present thesis that aims at
assessing the impact of different leadership styles on job satisfaction of employees inductive
approach has been sued. Inductive approach starts with observation of the world in depth and
moving towards generalizing and ideas that are more abstract. Thus through use of such
approach within the present thesis aim of the researcher is towards development of empirical
generalization (Letourneau, 2015). Further relationship is determined when carrying out the
investigation. The present thesis aims at assessment of impact of different leadership styles on
job satisfaction of employees. With the usage of inductive approach greater assistance is offered
to researcher in carrying out the investigation when talking regarding the range of individual in
order attain the ideas. This is helpful in development of collation among the information. As
such presentation as well as analysis of outcomes can be done. Through usage of inductive
approach the investigator has determined patterns and regularities. Thus approach is assistive in
exploration of leadership style and its impact on job satisfaction. This has resulted in ending up
the investigation through development of some general theories and conclusion.
3.4 Research design
For the purpose of studying scientific work there is greater need of structure and
systematic plan. This offered through the research design which offers direction to the
investigation as well as makes it systematic (Research design,2014). It is considered as the
design that defines the kind of research. In the present thesis on assessing the impact of different
leadership styles on job satisfaction of employees descriptive design has been applied. The
investigation lay emphasis on collection of the information by the means of varied sample units.
Through the usage of descriptive research design the investigator is able to make development of
interactions among the individual's group (McMillan and Schumacher, 2014). In such manner
the essential information has been gathered regarding the manner in which leadership styles
affects the job satisfaction among the employees. In the present thesis application of descriptive
research design has assisted in information collection without change within the environment.
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Use of such research design offers assistance in using questionnaire for data collection to
determine in case leadership styles affects the satisfaction level in the personnel.
3.5 Data collection
Collection of data and several tools are used as it forms the important part of each
research. As it has special importance, most appropriate tool of data collection has been used by
the investigator in order to attain the aims and objectives of the research. There is presence of
two kind of data collection methods. It is comprised of primary and secondary. The present
thesis on impact of different leadership style on job satisfaction has utilized both primary and
secondary methods for data collection. Primary data collection tool act as an aid in gathering
fresh information. It is considered as the information that is gathered for first time. Thus primary
method is also referred as first hand tool (Neuman, 2005). Data collected for first time is one
which has not been used by investigator. There is presence of several sources through which
primary data can be gathered. This can be by means of questionnaire, interview, focus group and
survey. In the present thesis primary data has been collected through survey under which
questionnaire tool is employed.
Secondary tool is considered as another technique for collection of information.
Secondary data is regarded as one that is published already and it is used by the investigator in
their work (Methods of data collection, 2016). Because of such reason secondary information
collection is known as second hand tool. In the present thesis on assessing the impact of
leadership style on job satisfaction in the employees secondary data has been gathered by means
of published scholars, articles as well as books.
3.6 Sampling
Sampling is considered as tool that assist in making decision on the part that needs to be
included from whole population on whom study would be carried out. When conducting the
survey there is difficulty in providing the questionnaire to whole population. Thus selection of
sample is done. In the present thesis probability sampling would be employed. Under this
random selection of sample has been done (Rasinger, 2008). This implies that every employee
possess equal chance of getting chosen as participant for the research. Size of sample is
considered as total number of respondents who are involved in sample from whom data would be
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gathered. In the present thesis 50 employees have been taken. This is comprised of personnel of
Hilton hotel UK.
3.7 Data analysis
After the collection of the data the next part of research methodology is analysis of
information. The particular section deals with assessing as well as evaluating the data which is
being gathered by the investigator. There is presence two methods for analyzing the data. This
involves qualitative as well as quantitative (Pickard, 2012). In the present dissertation qualitative
data analysis tool has been applied. Under this thematic analysis has been carried out. This is
based on the pattern that are identified from carrying out the survey.
3.8 Ethical consideration
The following ethical standards were followed by the researcher while conducting the
present research on assessing the impact of leadership style of the job satisfaction: Prior approval – Approval has been gained by the analyst from all the candidates which
relates with study. The respondents were not forced to fill the questionnaire. Also, they
had to get well informed about the base of analysis. Confidentiality – Analyst have to ensured about offender and have to secure the
confidentiality and privacy. Restricted access – Some of the websites where various scholar works were present did
not had authority to access. Permission had to be taken by the researcher for using such
sites.
 Proper citation- The research took into account ethical consideration of properly citing
the work of other researchers and scholars.
3.9 Research limitation
While carrying out the present study on branding strategies, the following limitations were faced:
 Whole task of dissertation takes a lot of time in its performance. Due to limited time
presence for research, it may have bound the whole data which extracts by researcher.
 Secondary information could not be accessed to the researcher and its a limitation for
them. This may have affect in including some necessary information in study.
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CHAPTER- 4 DATA ANALYSIS
4.1 Introduction
Following the section of research methodology another part of dissertation is analysis of
information. It is is the section that is concerned with evaluation and appraisal of information
collected by the investigator. This is also related with presenting the information in suitable
format as well as understandable manner. The specific section would yield findings which can be
used in order to draw valid conclusion from the thesis. For the present thesis on assessing the
impact of different leadership styles on job satisfaction of employees assessment of the data has
been carried out. For the sake of acquiring the information primary and secondary sources has
been utilized. Moreover the gathered information has been assessed through qualitative methods.
For the sake of carrying out qualitative analysis thematic analysis is being incorporated. In this
regard themes have been devised on the basis of information collected from the employees by
the means of questionnaire.
4.2 Qualitative analysis
Thematic techniques
Theme 1: Gender
Responses Frequency Percentage
Male 30 60%
Female 20 40%
Findings: When the employees of Hilton hotel were asked regarding their gender, it has been
found that 30 were male and 20 were female.
Analysis: From analysis of the responses gained through survey of the employees of Hilton hotel
it has been determined that majority of the respondents were male. This implies that within hotel
there is greater number of males are working.
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Theme 2: Leader goes beyond the self interest for the good of the group
Responses Frequency Percentage
Strongly disagree 10 20%
Disagree 2 4%
Neutral 7 14%
Agree 11 22%
Strongly agree 20 40%
Findings: On asking the employees of Hilton hotel regarding whether or not leader goes beyond
the self interest for the good of the group, 10 respondents strongly disagree with the view, 2
employees disagree, 7 employees were neutral with the view that is they neither agrees not
disagrees with the statement. On the other hand 11 respondents agrees that leader goes beyond
the self interest for the good of the group members. In addition to this 20 employees strongly
agrees with the statement.
Analysis: By carrying out the analysis of the responses gained through survey of employees of
Hilton hotel it has been assessed that majority of the respondents strongly agrees with the view
that leaders goes beyond the self interest for the good of the group. This is being believed that
leaders follow varied styles which is based on the situation. The leader works for the interest of
the team members. Thus this presents that they work with and for the group in order to attain
common goal. This result in motivating the employees to work on an effective manner. Through
such targets of individual and business on whole can be met with effectiveness.
Theme 3: Leader act as the manner that builds others respect for him/her
Responses Frequency Percentage
Strongly disagree 2 4%
20

Disagree 7 14%
Neutral 9 18%
Agree 12 24%
Strongly agree 20 40%
Findings: On asking the employees of Hilton hotel regarding whether or not leader act as the
manner that builds others respect for him/her, 2 respondents strongly disagree with the view, 7
employees disagree, 9 employees were neutral with the view that is they neither agrees not
disagrees with the statement. On the other hand 12 respondents agrees with the view. In addition
to this 20 employees strongly agrees that leader act as the manner that builds others respect for
him/her .
Analysis: By carrying out the analysis of the responses gained through survey of employees of
Hilton hotel it has been assessed that majority of the respondents strongly agrees with the view
that leader act as the manner that builds others respect for him/her. This is due to the reason that
they believe that when leader perform in accurate manner in term of attitude and behavior he is
being respect by others. As such through this the employees are able to build greater trust in the
leader. Thus in order to gain respect from the employees there is greater significance that suitable
leadership style is being complied with by leader. This enhances the work performance of
employees and increases their level of satisfaction as well.
Theme 4: Leader specify the significance of having stronger sense of purpose
Responses Frequency Percentage
Yes 40 80%
No 10 20%
Findings: When the employees of the Hilton hotel were asked regarding whether leader specify
the significance of having stronger sense of purpose or not 40 respondent replied yes. On the
other hand 10 employees say no.
21

Analysis: From analysis of the responses gained through survey of the employees of Hilton hotel
it has been determined that majority of the respondents believes that leaders present importance
of having stronger sense of purpose. It has been believed that when the leader demonstrates sense
of purpose beside carrying out a particular work then employees feels motivate to work in an
effective manner. This has been gained that when purpose is explained in an effective manner
then this enhance the overall productivity of the employees. This wholly depends on the kind of
leadership that is being adopted. Otherwise it can create dissatisfaction in the employees. This
can adversely influence the job performance as well.
Theme 5: Leaders seeks at different perspectives while solving problems
Responses Frequency Percentage
Strongly disagree 4 8%
Disagree 3 6%
Neutral 10 20%
Agree 20 40%
Strongly agree 13 26%
Findings: On asking the employees of Hilton hotel regarding whether or not leaders seeks at
different perspectives while solving problems, 4 respondents strongly disagree with the view, 3
employees disagree, 10 employees were neutral with the view that is they neither agrees not
disagrees with the statement. On the other hand 20 respondents agrees that leaders seeks at
different perspectives while solving problems. In addition to this 13 employees strongly agrees
with the statement.
Analysis: By carrying out the analysis of the responses gained through survey of employees of
Hilton hotel it has been assessed that majority of the respondents believes that leaders seeks at
different perspectives while solving problems. It has been gained that employees put their issues
before the leaders, this needs to be resolved in an effective manner. In case the leader has
adopted autocratic style then problem solving can be influenced to a greater extent. But through
22

democratic style solution to a particular issue can be provided. This implies that varied
perspective needs to be complied with when resolving issues. This helps in increasing
satisfaction among the employees in relation to the performance of job. Further by means of
carrying out such work can be carried out in an appropriate way.
Theme 6: Leader treat every team member as an individual instead of just member of
group
Responses Frequency Percentage
Yes 27 54%
No 23 46%
Findings: When the employees of the Hilton hotel were asked regarding whether leader treat
every team member as an individual instead of just member of group or not 27 respondent
replied yes. On the other hand 23 employees say no to the view.
Analysis: From analysis of the responses gained through survey of the employees of Hilton hotel
it has been determined that majority of the respondents believes that leader treat every team
member as an individual instead of just member of group. This is because leader is involved in
interaction with every team member. Thus he not only work towards the whole interest of group
but also for the interest of individuals. This has been gained that by means of leader performance
the work of the employees can be managed and also they are able to contribute their best. It has
been determined that through determination of individual needs the assist in boosting their
morale.
Theme 7: Leadership style possessed affects your level of satisfaction from the job
Responses Frequency Percentage
Strongly disagree 5 10%
Disagree 0 0%
Neutral 8 16%
Agree 12 24%
23

Strongly agree 25 50%
Findings: On asking the employees of Hilton hotel regarding whether or not leadership style
possessed affects your level of satisfaction from the job, 5 respondents strongly disagree with the
view, none of the employee disagree, 8 employees were neutral with the view that is they neither
agrees not disagrees with the statement. On the other hand 12 respondents agrees that Leadership
style possessed affects your level of satisfaction from the job. In addition to this 25 employees
strongly agrees with the statement.
Analysis: By carrying out the analysis of the responses gained through survey of employees of
Hilton hotel it has been assessed that majority of the respondents strongly agrees with the view
that leadership style possessed affects your level of satisfaction from the job. This is due to the
reason that kind of leadership to a certain extent reflects the behavior of leader. This in turn
influence the satisfaction among the employee from the job.
Theme 8: Leadership style in firm makes discussion over specific terms who is responsible
for attainment of performance targets
Responses Frequency Percentage
Yes 33 66
No 17 34%
Findings: When the employees of the Hilton hotel were asked regarding whether leadership style
in firm makes discussion over specific terms who is responsible for attainment of performance
targets or not 33 respondent replied yes. In contrast to this 17 employees say no to the view.
Analysis: From the analysis of the responses gained through survey of employees of Hilton hotel
it has been assessed that majority of the respondents replied yes to the statement that leadership
style in firm makes discussion over specific terms who is responsible for attainment of
performance targets. This is because the employees believes that when the leader makes
discussion on important terms then the target can be attained with effectiveness. Thus
24

accomplishment of work in an effective manner build satisfaction among the personnel to a
greater extent.
Theme 9: Leader talk about future in optimistic manner
Responses Frequency Percentage
Strongly disagree 7 14%
Disagree 6 12%
Neutral 7 14%
Agree 18 36%
Strongly agree 12 24%
Findings: On asking the employees of Hilton hotel regarding whether or not leader talk about
future in optimistic manner, 7 respondents strongly disagree with the view, 6 employees
disagree, 7 employees were neutral with the view that is they neither agrees not disagrees with
the statement. On the other hand 18 respondents agrees that leader talk about future in optimistic
manner . In addition to this 12 employees strongly agrees with the statement.
Analysis: By carrying out the analysis of the responses gained through survey of employees of
Hilton hotel it has been assessed that majority of the respondents agrees with the view that
leaders talk in an optimistic manner with respect to future. This is effective increasing positive
attitude among the employees. It has been believed by personnel that such attitude of leader
affects the performance of the personnel as well.
Theme 10: Leadership style lay focus on significance of having collective sense of mission
Responses Frequency Percentage
Yes 35 70%
No 15 30%
25

Findings: When the employees of the Hilton hotel were asked regarding whether leadership style
lay focus on significance of having collective sense of mission or not 35 respondent replied yes.
On the other hand 15 employees say no to the view.
Analysis: From analysis of the responses gained through survey of the employees of Hilton hotel
it has been determined that majority of the respondents believes that leadership style lay focus on
significance of having collective sense of mission. This is because leaders work with the aim to
attain the collective target of the business. This has importance in developing sense of mission in
the employees as well. Thus performance of the leader to a greater extent influence the business
to a significant level.
Theme 11: Leadership style within the firm concentrate on dealing with complaints and
failure
Responses Frequency Percentage
Yes 27 54%
No 23 46%
Findings: When the employees of the Hilton hotel were asked regarding whether leadership style
within the firm concentrate on dealing with complaints and failure or not 27 respondent replied
yes. On the other hand 23 employees say no to the view.
Analysis: From analysis of the responses gained through survey of the employees of Hilton hotel
it has been determined that majority of the respondents believes that leadership style within the
firm concentrate on dealing with complaints and failure. It is believed by the personnel that when
the complaints of the employees are focused then they feel motivated. This assist in making them
motivated thus influence the performance of job in the employees. Such results in creating job
satisfaction among the personnel.
Theme 12: Leadership style possessed directs attention in relation with the failures towards
meeting the standards
Responses Frequency Percentage
Strongly disagree 5 10%
26

Disagree 10 20%
Neutral 7 14%
Agree 13 26%
Strongly agree 15 30%
Findings: On asking the employees of Hilton hotel regarding whether or not leadership style
possessed directs attention in relation with the failures towards meeting the standards, 5
respondents strongly disagree with the view, 10 employees disagree, 7 employees were neutral
with the view that is they neither agrees not disagrees with the statement. On the other hand 13
respondents agrees that leadership style possessed directs attention in relation with the failures
towards meeting the standards. In addition to this 15 employees strongly agrees with the
statement.
Analysis: By carrying out the analysis of the responses gained through survey of employees of
Hilton hotel it has been assessed that majority of the respondents agrees with the view that
leadership style possessed directs attention in relation with the failures towards meeting the
standards. It has been assessed that leaders directs their behavior in order attain the targets in an
effective manner. Further it has been assessed that by means of such risk associated with the
failure can be reduced as well.
Theme 13: The leader spend time in mentoring as well as coaching subordinates
Responses Frequency Percentage
Strongly disagree 5 10%
Disagree 1 2%
Neutral 7 14%
Agree 12 24%
27

Strongly agree 25 50%
Findings: On asking the employees of Hilton hotel regarding whether or not leader spend time in
mentoring as well as coaching subordinates, 5 respondents strongly disagree with the view, 1
employees disagree, 7 employees were neutral with the view that is they neither agrees not
disagrees with the statement. On the other hand 12 respondents agrees that leader spend time in
mentoring as well as coaching subordinates. In addition to this 25 employees strongly agrees
with the statement.
Analysis: By carrying out the analysis of the responses gained through survey of employees of
Hilton hotel it has been assessed that majority of the respondents believes that leader spend time
in mentoring as well as coaching subordinates. Through such employees are able to are able to
perform in an effective manner. Thus result in increasing their productivity. Along with this it is
important in making sure that employees attain satisfaction from the job to a significant level.
Theme 14: Leader express satisfaction when the expectations are being met
Responses Frequency Percentage
Strongly disagree 5 10%
Disagree 3 6%
Neutral 9 18%
Agree 20 40%
Strongly agree 13 26%
Findings: On asking the employees of Hilton hotel regarding whether or not leader express
satisfaction when the expectations are being met, 5 respondents strongly disagree with the view,
3 employees disagree, 9 employees were neutral with the view that is they neither agrees not
disagrees with the statement. On the other hand 20 respondents agrees that leader express
satisfaction when the expectations are being met. In addition to this 13 employees strongly
agrees with the statement.
28

Analysis: By carrying out the analysis of the responses gained through survey of employees of
Hilton hotel it has been assessed that majority of the respondents believes that leader express
satisfaction when the expectations are being met. From the analysis it has been assessed that by
the means of such employees are able to gain greater satisfaction. When the leaders express
immense satisfaction from the work that is done by the personnel then they presents satisfaction
that is effective in enhancing the productivity of the personnel for future as well.
Theme 15: Leader avoids getting involved when important issues emerges
Responses Frequency Percentage
Yes 27 54%
No 23 46%
Findings: When the employees of the Hilton hotel were asked regarding whether leader avoids
getting involved when important issues emerges or not 27 respondent replied yes. On the other
hand 23 employees say no to the view.
Analysis: From analysis of the responses gained through survey of the employees of Hilton hotel
it has been determined that majority of the respondents believes that leader avoids getting
involved when important issues emerges. It has been gained that when important issues take
place the leader put his attention towards it in order to resolve it in an effective manner. This has
greater significance in increasing the morale of the personnel as their issues are being resolved in
an effective manner.
29

CHAPTER- 5 CONCLUSION AND RECOMMENDATION
5.1 Conclusion
It can be concluded from secondary data that as per the views of different authors
leadership has to properly guide their employees in terms to achieve the goals of organization.
As different leaders have different roles in organization they have to encourage their employees
and leaders can be autocratic or rude with them. It is important for them to behave with their
employees politely and give support in every stages in which they are facing obstacles. They
have to trust their employees to build a strong relationship with them. Leaders have to take some
decisions in difficult times when the organization are not able to support them.
It can be concluded from the primary data that a questionnaire has been made for taking
the feedback from the customers. Various themes has been used. From the first theme it is
summed that there are many male working in hotel and providing the quality of services to
customers. While female are also working but they sometimes cannot provide quality of services
to customers. From the theme five it has been comprehensive that if leaders has adopted the
democratic style then they will provide the various solutions to their employees and encourage
them to provide the best results from the available resources. After summing up the data analyses
of theme six that the majority dependents of leaders are treating every employee equally rather
than individual. Through this it also save the time and increase the knowledge of employees.
From this analysis of theme nine it has been concluded that 11 respondents have agreed
in accordance with the way of leaders of self interest in the good of the group members. They are
free to adopt different strategies to achieve ultimate goal of the organization. They do not
hesitate to go beyond their limits. From the analysis of theme thirteen it has been concluded that
leaders like to have continuous monitor on his subordinates to find out the leap between the goals
need to achieve and the actual results. So that he/she can take quick decision to remove the leap.
It has been analyses from the theme fourteen that the leaders have the special capability
to motivate their employees when they achieve their standard goals. So that employees can give
there 100% in other future projects also.
5.2 Recommendation
In global market there are many organizations who are more aware and prone to adopt
the continuous changes on the basis of organizations objectives. There are many complexities in
30

business entity who requires that there must be an effective participation of every leaders from
different stages. In Hilton hotel leaders are those person who encourage the their team members
to provide quality of services. Different types of leadership styles can be exist in dynamic
environment. There are many advantage and disadvantage of different leadership styles in which
they have to provide the safe working environment to employees. Through this they can satisfy
the needs of different employees regarding their job. The impact of different leadership styles
has been explained below with the considered on job satisfaction of employees.
Transformational leadership – These kind of leaders motivate their team members to
meet out with their expectations. In Hilton hotel these kind of leaders usually leads to their
employees by providing them a vision. These leaders try to inspire their employees by taking an
feedbacks, views, opinions so that they can feel good. Through this they can satisfy employees
by providing them so many opportunities. The leaders have to make their employees capable in
analysing and solving their problems. They have to give special attention to their employees on
the bases of there needs and characteristics. They have to listen their employees properly and
provide them appropriate solutions. If they will not do this then employees can not become
satisfy in terms of their job.
Transactional leadership – These kind of leaders are more concern with to attain the
goals of organisation. In Hilton hotel, the leaders use carrot and stick approach to achieve the
goals of hotel. In this those employees will become satisfy with their job who are doing the job
mainly for the purpose of to achieve the targets of the company. In this employees are rewarded
in terms of incentives, bonus for performing their task in appropriate manner.
The impact on job satisfaction of employees can not be satisfied because in the leaders
are mainly focus on the to achieve the goals not on the employees needs and requirements. But in
this leaders try to solve the solves before they arises at work place. In this type of leadership
Hilton hotel can achieve their targets but cannot satisfy the requirements of employees.
Laissez-faire leadership – In this leadership style leaders mainly avoid to make the
decisions. In this leaders are lack to direct the supervision of employees and sometimes fails to
provide regular feedback to their supervisions. However, all those employees can not possess in
this type of leadership character styles. The employees will not satisfy with their jobs if Hilton
31

hotel are respecting them. Without taking the feedbacks or to supervise the employees the hotel
can not achieve their targets with in time period.
Different leadership styles brings different consequences in hotel which directly or
indirectly impact the goals of the company. These kinds of leaders have to behave positively
with their employees and provide them time to time proper training and development program in
order to provide the best quality of services to customers. The leaders has to follow the proper
policies and procedure to become an effective leader followers. In Hilton hotel sometimes they
have to take the risk to become more flexible and to satisfy the needs and requirements of
employees so that they serve the quality of services to their customers. Another recommendation
is that they have to listen their employees properly regarding that what are facing the issues to
provide quality of services. Communication plays vital role in achieving the goals of
organisation as well as to satisfy the job requirements of employees also. They have to check
their attitudes while encouraging the employees. When in hotel whenever the conflict arises
between the employees then they should have to manage them properly and resolve their
problems in appropriate manner. It is also a duty of leaders to satisfy the needs of employees that
what they expect from their job so that they will retain for a long period of time in hotel.
It is being recommended to the firm to make adoption of leadership style in accordance
with the situation as such it affects the satisfaction level among the employee.
32

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35

APPENDIX 1
QUESTIONNAIRE
For the employees of Hilton hotel UK
(Kindly take few minutes to provide your responses. Your feedback is appreciated)
Demographic information
Name:
Age:
Gender:
Male □
Female □
Length of service
________Years
1. Do you believe that leader goes beyond the self interest for the good of the group?
Strongly disagree □
Disagree □
Neutral □
Agree □
Strongly agree □
2. What is your level of agreement with the view that leader act as the manner that builds others
respect for him/her?
Strongly disagree □
Disagree □
Neutral □
Agree □
Strongly agree □
3. Do you agree that leader specify the significance of having stronger sense of purpose?
Yes □
No □
4. To what extent you believe that leaders seeks at different perspectives while solving
problems?
36

Strongly disagree □
Disagree □
Neutral □
Agree □
Strongly agree □
5. Do you think leader treat every team member as an individual instead of just member of
group?
Yes □
No □
6. Does leadership style possessed affects your level of satisfaction from the job?
Strongly disagree □
Disagree □
Neutral □
Agree □
Strongly agree □
7. Do you think leadership style in your firm makes discussion over specific terms who is
responsible for attainment of performance targets?
Yes □
No □
8.Do you agree with the view that leader talk about future in optimistic manner?
Strongly disagree □
Disagree □
Neutral □
Agree □
Strongly agree □
9. What is your agreement level with the view that leadership style lay focus on significance of
having collective sense of mission?
Yes □
No □
37

10. Do you believe that leadership style within the firm concentrate on dealing with complaints
and failure?
Yes □
No □
11. Do you believe that leadership style possessed directs attention in relation with the failures
towards meeting the standards?
Strongly disagree □
Disagree □
Neutral □
Agree □
Strongly agree □
12. The leader spend time in mentoring as well as coaching subordinates. What is your level of
agreement with the view?
Strongly disagree □
Disagree □
Neutral □
Agree □
Strongly agree □
13. Does the leader express satisfaction when the expectations are being met?
Strongly disagree □
Disagree □
Neutral □
Agree □
Strongly agree □
14. What is your agreement level with the view that leader avoids getting involved when
important issues emerges?
Yes □
No □
15. Recommend the leadership style that can improve the job satisfaction among the employees?
38

______________________________________________________________________________
____________________________________________________________________________
39