Concept of Leadership and Strategies to Improve Emotional Labour

This presentation discusses the concept of leadership and positive leadership skills required in a leader. It also talks about emotional labour, strategies to improve the wellbeing and productivity of emotional labour, and the importance of training and continued education.

Management

Concept of leadership
 Leadership is the art of leading others or
group of people in the organization. It is
the ability in an individual for guiding or
influencing other members in an
organization. Effective leaders have the
ability to make visionary and strategic
decisions for convincing other people to
follow those decisions.

 An effective leader led its member
through example. It is the best and
essential way for gaining and building
the credibility and respect of other by
setting right example. If a leader wants
too much from the team members, then
it is essential to set high standards.
Aligning with the actions and words will
help the leader in building trust.

Positive leadership skills
required in a leader
 Positive leader has various
characteristics in itself. Confidence,
commitment, and good communication
are essential characteristic in positive
leader. Positive leader is confident
enough that other members will
definitely follow its commands.

 In addition to the confidence and
commitment, communication is also one
skill that is required in a positive leader.
As a good leader, it is required to clearly
explain each and everything to
employees whether it is about some
task or related to the organization goal.

Emotional labour
 Emotional labour is a process where
labours manage their expressions and
feelings in order to fulfil the emotional
requirement of a job. It is true that
workers are required to regulate their
emotions when they interact with co-
workers, customers, as well as
superiors.

 Among all the health care professionals,
emotional events are encountered in
many ways. All these events might felt
the negative emotions in members that
puts limit on the individual to make
ethical decisions.

 Emotional labour is the struggle to
balance the emotional needs and wants
of customers with the emotional needs
of employees. In today’s time,
competition has increased that requires
the organization to engage some
emotions in their employees (Mao et al,
2017).

 There are certain occupations that
require emotional labour to act properly.
All these occupations are high in
demand such as physicians, nurses,
therapists, workers, protective service,
and health service workers.

Strategies to improve the wellbeing and productivity of emotional labour
 Training is one of the effective strategies
that can be used by positive leader for
improving the productivity and
wellbeing of emotional labour. Effective
training programs can help the workers
to properly know how to control their
emotions while dealing with the
customers.

 In addition to the equipment training,
mindful training is also one such
strategy for improving the productivity
of emotional labour. It is essential tool to
help the emotional labour for relieving
stress and feel balanced. Besides this, it
also helps in increasing the productivity
as well as focus on the daily work.

 Training provides various benefits in the
organization. BY getting training,
employees will be able to make the
better use of all the equipment’s in the
organization. A well-trained emotional
labour will give the more productivity by
making best use of its emotions.

 Committing with continued education
can also prove to be effective for the
emotional labour. It is true that positive
leader commit them with growth with
the help of regular education and
application of skills. Leaders can share
their experience as well as knowledge
with the emotional labour.

 It is true that training is an effective way
to make the emotional labour perfect
while interacting with customers.
However, action mechanism should also
implement for the emotional labour.

 The leaders for the development and
well-being of emotional labour can also
use improvisation. It is a great tool or
path for becoming aware of the mental
habits as well as patterns.

 In the limelight of above discussion, it
can be concluded that leadership plays
an essential role in the organization.
Leader for the better functioning of
organization requires adopting some
positive leadership skills. Among the
leadership skills, communication skill is
essential for the leader to properly
guide its team members.

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