Leadership and Emotional Labour

Running Head: LEADERSHIP AND EMOTIONAL LABOUR
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Management

LEADERSHIP AND EMOTIONAL LABOUR 1
Slide 1
Leadership is the art of leading others or group of people in the organization. It is the ability
in an individual for guiding or influencing other members in an organization. Effective
leaders have the ability to make visionary and strategic decisions for convincing other people
to follow those decisions. It can be achieve by setting clear direction and stimulating other to
succeed in getting the results (Antonakis & Day, 2017). Leaders in an organization are
capable of motivating others to work toward the vision. For achieving better results, a leader
is required to have some traits of strong and good communication skills, empathy,
assertiveness, and charisma. In recent time, leadership holds a strong position in every
company as it assists the other team members on the right path for achieving the objectives of
organization. In this, leaders provide the guidelines to its team member’s for taking certain
course of action.
Slide 2
An effective leader led its member through example. It is the best and essential way for
gaining and building the credibility and respect of other by setting right example. If a leader
wants too much from the team members, then it is essential to set high standards. Aligning
with the actions and words will help the leader in building trust. Recognition of employee’s
achievement is also one of the essential tools to inspire the team members. It is true that team
members give their bets when they know that there work will be appreciated and valued. For
effective leaders, it is required to have a sense of ownership over the work (Roof, Bocarnea
and Winston, 2018). Communication of clear deadlines as well as goals to the team members
provides them the authority and autonomy. It is true that when members will not be given the
certain time limit to achieve the objective, they will become lazy and will not work. In this,
an effective and positive leader will always help its members in providing responsibility and
time limit to achieve the goals in best manner.
Slide 3
Positive leader has various characteristics in itself. Confidence, commitment, and good
communication are essential characteristic in positive leader. Positive leader is confident
enough that other members will definitely follow its commands. It is true that whenever

LEADERSHIP AND EMOTIONAL LABOUR 2
leader will be unsure about its qualities as well as decisions, its subordinates will never ever
follow that leader. As compare to this, a positive leader is confident enough to gain the
respect of its subordinates. Besides confidence, commitment is also one such positive skill in
a leader (Friedrich, Griffith and Mumford, 2016). Commitment in a leader helps it in gaining
the respect of its subordinates and infuses the positive energy among all the team members.
This skill also helps the employees to perform in a better way in organization. Whenever
employees feel that leader is not committed properly toward the goals, it will become
difficult for the leader to motivate its followers for achieving the objective (Buenaventura,
2018).
Slide 4
In addition to the confidence and commitment, communication is also one skill that is
required in a positive leader. As a good leader, it is required to clearly explain each and
everything to employees whether it is about some task or related to the organization goal.
Positive leader must possess all the effective forms of communication whether it is
departmental, one-on-one, or full staff conversations. Being a positive leader, leader is
required to establish a stable form of communication between its team members or staff and
between itself either through continuous conversation or through open-door policy. It is
essential for the leader to make it properly available for discussing the concerns as well as
issues with the employees (Mikkelson, York and Arritola, 2015). Open door policy will help
the workers to discuss anything without being hesitated. Communication comes under the top
most skill of any leader as other team member’s work into its communicated direction and
goals.
Slide 5
Emotional labour is a process where labours manage their expressions and feelings in order to
fulfil the emotional requirement of a job. It is true that workers are required to regulate their
emotions when they interact with co-workers, customers, as well as superiors. According to
the organizational defined guidelines and rules, emotional labours are required to manage
their feelings (Thanem and Knights, 2017). This includes the decision –making and analysis
in terms of the expression of the emotions. Emotional intelligence has made an essential
contribution in the characteristic of effective leader.
Slide 6