Leadership & Management for Service Industries

Leadership &
Management for
Service Industries

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................2
TASK B...........................................................................................................................................3
Current management and leadership hard and soft skills............................................................3
Future management and leadership skills required within service sector....................................5
Comparison of different service industry companies change management systems and
leadership in implementing change..............................................................................................7
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Leadership & Management for Service Industries can be understood as one of the most
important business management segment gaining higher value and recognition onto bigger
aspects by bringing on new determinants, keen synergy of innovation and advanced synergy
within the hospitality industry going under huge transformation. Marriott hotel is one of the
biggest brand within hospitality industry whose current management skills are analyzed and how
they are different fom future management aspects to attain higher profitability, goodwill among
consumer’s market share. Report explains further various types of changes and how companies
plan to bring before wider rational productive changes within employee’s workings strength
through which wider transformational synergy can explored. Report further concludes various
change management methods, models which will help company to implement long term changes
and explanation on how aviation industry companies are different from hospitality companies
where leadership skills widely bring on new changes for gaining strong expertise among
employee’s functional strength (Richter, 2020).
TASK B
Current management and leadership hard and soft skills
CURRENT LEADERSHIP SKILLS:
 Visionary- Marriot leader focuses on mobilizing people toward a vision where people are
highly motivated to work with the foreseen target and vision as per set target for gaining
new working horizons
 Coaching- Marriot hotel works with coaching and training effectively for all employees for
gaining new working horizons among all employees where they can gain new skills and
expertise with practical working scenario.
 Affiliative- Marriot hotel also works with strong inspiring nature and affiliative behaviour
for gaining their results and stronger synergy of efficiency for their given working scenario.
 Democratic- Marriot hotel leaders also works with democratic working patterns for gaining
new working paradigms, innovative parameters and to yield onto more productive outputs

through which all employees can feel connected with the work paradigms as set by comapny
standards.
 PROBLEM SOLVING SKILLS :
 EMOTIONAL INTELLEGENCE SKILLS:
CURRENT MANAGMENT SKILLS:
 Multi-tasking- The Marriot hotel managers are working with multi tasking skills where they
focus to adaptively work with high dynamic for gaining on new level parameters
 Decision-making- Marriot hotel managers are also known for quick decision making working
fundamentals for functional efficiency as per their set goals, for determining new end goals.
 Business Development Skills- This is also widely most active skill among managers where it
focuses to bring on wider adaptive working horizons within the high competitive industry
within world scenario.
 Effective Communication- this enables to bring on continuous efficiency and stronger synergy
of effective mangemnt among all departments.
Marriot international hotel is one of the most prominent hospitality company within
world which manages, franchises wider portfolios of various hotels which provide various
lodging activities and developed world class facilities who wish to experience technically
advanced functional standards. The service industry of hospitality is going under huge
transformation, where current management is focused to develop advanced hard skills as well as
soft skills highly important to functionally be effective for serving wider international customer
segments through which goodwill is developed. The current talent management is focused for
technical bringing hard skills among employees, managers at Marriot hotel where focus is to
develop wide functional efficiency pertaining onto new synergy of innovation and creative
functionality for training and developed synergy of profitable working paradigms pertaining onto
competitive benchmarks demands. Examples of hard skills within management of Marriot hotel
can be analyzed as follows
(Western, 2019).