Leadership and Management for Service Industries in Hospitality Industry

LEADERSHIP AND
MANAGEMENT

Table of Contents
INTRODUCTION....................................................................................................................3
TASK 1......................................................................................................................................3
Review of classical management theories in context of hospitality industry........................3
Role of leaders and different leadership styles......................................................................4
Review of sustainable management and leadership style and issue of sustainable leadership
in hospitality industry.............................................................................................................5
Compare and contrast sustainable leadership styles and its advantages and disadvantages..5
Evaluation of management and leadership style in hospitality business...............................6
TASK 2......................................................................................................................................7
Internal and external factors and their impact on sustainable leadership...............................7
Influence of internal and external factors on sustainability and structures in service industry
with strengths and weakness..................................................................................................8
TASK 3......................................................................................................................................9
Assessing hard and soft skills of current management and leadership..................................9
Discussion on future management and leadership skills within service industry................10
Importance of impact and key challenges and obstacles faced in sustainable management
and leadership skills for overcoming sustainable tourism...................................................12
TASK 4....................................................................................................................................12
Comparison and contrast between different service industry and change management
system and leadership in implementing change with change management model..............12
How change management affects management and leadership skills and styles and
highlight key challenges and obstacles facing sustainable change management.................13
CONCLUSION.......................................................................................................................14
REFERENCES.......................................................................................................................15

INTRODUCTION
Leadership and Management are overlapping functions and it is essential to have
leadership and managerial qualities to ensure your business success. Management is a
business function which focuses on planning, organizing, coordinating, staffing, directing and
controlling all employees and activities of the company for successfully managing the day to
day activities and working towards the betterment of the company (Arasli, Altinay and Arici,
2020). The Ritz Hotel is a 5-star hotel which is located in London, England. Over the period
of time, the hotel has been associated with luxury and elegance through which they attract
customer attention. The Ritz Hotel was established in 1906 by Abdulhadi Mana Al-Hajri. The
report will discuss about leadership and management in the service industry. The project will
highlight management theories role of leaders, leadership style and their advantages and
disadvantages for business operating within hospitality sector. The report will also discuss the
internal and external factors their strengths and weakness and their impact on sustainable
leadership. The project will define soft and hard skills and obstacles faced while sustainable
management. Lastly, the research will depict the comparison between service industry and
change management system.
TASK 1
Review of classical management theories in context of hospitality industry
The classical Management theory is based on management theories proposed by- Henri
Fayol, Frederick Taylor and Max Weber. The fundamental base of classical management
theory relies on belief that employees have physical and economic needs which must be
fulfilled by the organization. In case of hospitality industry, the classical Management theory
has driven many advantages for the business operating in this industry (Azad and et.al, 2017).
The classical management theories proposed by all management gurus in context of
hospitality industry is discussed below:
 Theory of Henri Fayol- Henry Fayol is a management expert who has developed 14
management principles to increase management productivity and efficiency. The 14
management principles proposed by Henry Fayol in his management theory are
division of labour, equity, order, unity of command, unity of direction, scalar chain,

discipline, initiative, remuneration, centralization, authority and responsibility,
individual subordinates, interest, stability, and esprit de corps.
 Theory of Frederick Taylor- The management theory of Frederick Taylor focuses
on increasing and improving a company's labor productivity and economic efficiency
(Bavik, 2020). The four core elements of scientific management theory are time and
motion studies, generating harmony, implementing new behaviors in the process, and
performance-based remuneration.
 Theory of Maxx Webber- Max Weber, a management expert, developed
management theory by defining the distinction between the concepts of authority and
power and a business. According to Max Weber's management theory, there are three
types of authority: traditional, bureaucratic, and charismatic.
Role of leaders and different leadership styles
Leadership is defined as the act or capacity of leading and guiding a business's staff
and employees to achieve all of the organization's goals within a set time frame. A leader's
job description at the Ritz Hotel in London is as follows:
 To provide direction- In case of Ritz Hotel, the business leaders focus on offering a
sense of direction to their employees through which they can perform accordingly and
work towards the achievement of organizational objectives.
 To build trust- It is the duty of a business leader to build trust among the employees
and in case of The Ritz Hotel, the business leaders of the hotel will focus on
encouraging in open communication, acceptance of employee opinion and value their
thoughts through which they can build trust in the organization.
Leadership styles
Leadership style refers to a leader's approach to guiding and leading a team in the
right direction, which can lead to progress toward achieving organizational goals. The
following are the leadership styles that the Ritz Hotel employs:
 Democratic leadership- The democratic leadership style, also known as participative
leadership, emphasizes the importance of sharing authority in order to achieve
organizational goals effectively (Book, Gatling and Kim, 2019). Under this leadership
style, The Ritz Hotel ensures that decision-making theory is maintained and that all
employees, including leaders, collaborate to achieve all organizational objectives.