Leadership and Management for Services Industries

LEADERSHIP AND
MANAGEMENT FOR SERVICES
INDUSTRIES

Contents
INTRODUCTION.................................................................................................................................3
TASK....................................................................................................................................................3
DESCRIBE THE VARIOUS CLASSICAL MANAGEMENT THEORIES IN CONTEXT OF
SERVICE INDUSTRY.....................................................................................................................3
HIGHLIGHT THE VARIOUS LEADERSHIP ROLES AND TYPES OF LEADERSHIP THAT
CAN BE APLLIED AT FOUR SEASONS.......................................................................................4
IDENTIFY AND REVIEW THE SUSTAINABLE MANAGEMENT AND LEADERSHIP
STYLES AT FOUR SEASONS........................................................................................................5
DRAW A COMPARISON BETWEEN THE SUSTAINABLE MANAGEMNET AND
LEADERSHIP STYLES AT FOUR SEASONS...............................................................................5
EXPLAIN THE VARIOUS INTERNAL AND EXTERNAL FACTORS THAT HAVE AN
IMPACT UPON THE LEADERSHIP SKILLS OF FOUR SEASONS AS A HOSPITALITY
ORGANIZATION.............................................................................................................................6
HIGHLIGHT THE INTERNAL AND EXTERNAL FACTORS THAT HAVE AN IMPACT
UPON THE STRUCTURE AND THE SUSTAINABILITY AT FOUR SEASONS........................7
DESCRIBE THE CHANGES IN THE MANAGEMENT STYLES WITH THE HELP OF
TOURISM STRATEGIES................................................................................................................7
EXPLAIN THE VARIOUS SOFT SKILLS AND HARD SKILLS THAT ARE REQUIRED IN
ORDER TO PROVE EFFECTIVE AS AN EMPLOYEE AT FOUR SEASONS.............................7
HIGHLIGHT THE VARIOUS SKILLS THAT CAN BE REQUIREMENTS OF THE FUTURE IN
ORDER TO HAVE A HOSPITALITY CAREER. EXPLAIN THE APROACHES TO EXCEL
THE SKILLS.....................................................................................................................................8
HIGHLIGHT THE SIGNIFICANCE OF THE IMPACT OF LEADERSHIP SKILLS AND
SUSTAINABILITY OF MANAGEMENT THAT HELP THE HOSPITALITY SERVICE
SECTOR ALONG WITH ACHIEVING SUSTAINABLE TOURISM............................................9
CONCLUSION.....................................................................................................................................9
REFERENCES....................................................................................................................................10

INTRODUCTION
Leadership is referred to setting up of various direction and vision for their team
members in order to achieve the goals of an organization. The team leader helps in
understanding the strengths and weaknesses of the various personnel and then they are
appointed the projects accordingly. Management is referred to the art of getting things done
by others. Management is referred to a process of performing functions like planning,
organizing, staffing, directing and controlling in an organization. These are performed in
order to achieve the aims and objectives of the business organization to earn more profit and
maximize the wealth. Leadership and management go hand in hand in every organization and
also are an important function in the organization (Arokiasamy, 2019).
Four Seasons is a UK based hospitality organization which is situated in London. It is
a five star hotel that is located near Hyde Park Corner and was established in 1970. The hotel
is buildup of 11 floors with a total of 196 rooms for the customers to enjoy a lavish stay. The
report focuses upon the Leadership and Management services in the Four Seasons, London
(Athota and Malik, 2019).
TASK
DESCRIBE THE VARIOUS CLASSICAL MANAGEMENT THEORIES IN CONTEXT
OF SERVICE INDUSTRY
There are various types of classical theories. The classical theories are comprised of
theories by Henry Fayol, FW Taylor and Max weber. These theories can prove beneficial in
the service industry as well. The theories are explained below-
Principle of Henry Fayol- The principles of Henry fayol that can be applied in the service
industry are as follows-
 Division of work
 Initiative
 Equity
 Unity of command
 Unity of direction
 Order
 Scalar chain
 Remuneration
 Centralization and decentralization
 Stability
 Authority and responsibility
 Discipline
 Subordination of individual interest-
 Espirit De Corps