Leadership and Management

Running head: LEADERSHIP AND MANAGEMENT
LEADERSHIP AND MANAGEMENT
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1LEADERSHIP AND MANAGEMENT
Executive Summary
Successful organizations are the outcome of effective leadership and management as well as
organizational culture. These vital elements are intrinsically interrelated whereby an organization
will always reveal the values, ideas and beliefs of its founders or managers as they are identified
as the ones accountable for shaping the ethical as well as cultural attributes and traits of the
organization in time. As organizations evolve along with the development of its cultural patterns,
these new cultural patterns tend to shape leaders’ characteristics and further influence his or her
actions in managing the employee base. The paper provided insights into the importance of
consultation and communication between managers and employees to evade any forms of
misinterpretations by shedding light on successful ways of handling employee grievances and
complaints. In addition to this, the paper has evaluated the value of workplace mentoring and
counselling on employee performance and implementation of interpersonal communication
techniques by managers to form effective relationships with employees.

2LEADERSHIP AND MANAGEMENT
Table of Contents
Introduction......................................................................................................................................3
Discussion........................................................................................................................................4
Consultation and cooperation in the workplace...........................................................................4
Successful Ways of Handling Employee Grievance...................................................................5
Effectual Ways to Build and Maintain an Ethical Workplace Culture........................................6
Value of Workplace Counselling and Mentoring on Employee Performance............................7
Use of interpersonal communication styles by managers at workplaces....................................8
Developing Policies- Action Plan..............................................................................................11
Conclusion.....................................................................................................................................12
References......................................................................................................................................14

3LEADERSHIP AND MANAGEMENT
Introduction
Organizations are increasingly identifying factors related to competitiveness which they
must invest in leadership and management development. Over the past decade, organizations and
their leaders have encountered fundamental changes in the workplace that involves rapid
technological transformations, increased globalization along with evolving organizational
structures as well as significant changes in the dynamics of careers (Lefroy et al. 2018). Leaders
and managers in a contemporary business environment are perceived as highly influential groups
to the creation of high-performance organizations. Organizational competence at a management
level at a workplace is considered significant to enhance a higher degree of competitiveness and
ensure potential growth (Uusiautti and Määttä 2018). Modern organizations embracing proactive
and systematic approach towards management and leadership development typically generate
more leadership skills and most active firms are characterized by the intensity and excellence of
their management as well as leadership development interventions. Constructive leadership
development must concentrate on the competencies required to cultivate a vital mission, aim,
purpose and vision of the organization. Any leadership development programme must
fundamentally deal with ways and approaches to develop the identity of the organization and the
workforce and further facilitate to cultivate specific culture required (Babalola et al. 2018).
Leaders and managers will inevitably be entailed in the development and establishment of the
organization, through the means of effective organizational development and design. However, a
crucial part of this procedure involves building a successful team association through the
organization. Thus leadership and management efficacies can radically be enhanced when
leaders can be competent in affecting team development and coaching either by delivering
themselves or bringing external forms of proficiencies when required (Lefroy et al. 2018). The