Leadership and Management: Key Performance Template and Performance Development Plan

LEADERSHIP AND MANAGEMENT

TABLE OF CONTENTS
ASSESSMENT 1.............................................................................................................................3
PART A- Key performance template .............................................................................................3
PART B- Performance development plan.......................................................................................4
ASSESSMENT 2.............................................................................................................................5
Outlining problems occurring......................................................................................................5
Detailing from all parties.............................................................................................................6
Determining actual problem........................................................................................................6
Meeting history and results..........................................................................................................6
Strategy plan to address problems...............................................................................................6
Effective communication tactic to outline plan parties included.................................................6
REFERENCES................................................................................................................................7

ASSESSMENT 1
PART A- Key performance template
For- Human resources
Key performance
indicators
Measuring objectives
or specifics
Area or responsible Ideal outcome
Revenue per
customers
By analysing number
of sales.
Manager Develop action plan
Extent of employees
engagement
By determining extent
to which class firm
stand.
Finance department Improve productivity
Client retention rate How many customers
purchase products
Customer service
department
Increase customer
satisfaction level
Aim achievements Determine gab
between last and
current years profits.
Accounts manager Develop excellent
brand to grow
Daily task completion
extent
By examining task
completion ration
Leaders Improve and develop
skills among
employees
Average daily
attendance
By identifying daily
sales of products.
Finance manager Improve products
quality
For- Finance
Key performance
indicators
Measuring objectives
or specifics
Area or responsible Ideal outcome
Customers
satisfaction level
Number potential
customers
Profitability ration Measure objectives by
analysing number of
Leaders Strategic development
plans