Leadership and Management for Service Industry

Leadership and Management
for Service Industry

Contents
Introduction..........................................................................................................................................3
Review classical management theories and leadership style...............................................................4
Explain the role of the leader and different leadership styles in a service sector industry context......6
Review the management and leadership styles in a specific service sector organization....................9
Analyze management and leadership styles in a specific service sector organization in relation to
organization structure and culture......................................................................................................11
Factors that influence different management styles and structures in a service industry context......12
Analyze the internal and external factors that influence management styles and structures in a
selected service industry organization identifying strengths and weaknesses...................................15
Assess current, future management and leadership skills for the service sector................................16
Discuss future management and leadership skills required by the service sector and how these
can be achieved..................................................................................................................................20
Evaluate current, future management and leadership skills that are crucial for the service sector
............................................................................................................................................................22
Compare and contrast different service industry organizations, change management systems and
leadership in implementing change....................................................................................................24
Conclusion:.........................................................................................................................................28
References:.........................................................................................................................................30

Introduction
Most will not have a direct view of the escape with the possibility of knowing that it could come
in the Great Pacific Garbage Patch, a convenient garbage collection site that covers many miles.
And they will not feel comfortable booking a trip associated with an association that is known
for ruining the prosperity of a nearby economy. Living to the point of hurting others to gather
their necessities does not agree with too many people. Management - the careful use of assets
with the intention that they are not used or damaged - plays an important role in a friendly
business. The success of lodging organizations depends on their general and socially attractive
savings that encourage tourists to visit their facilities. Failure to do so has consequences. In 2018,
the Thai government closed the most famous beach, Maya Bay, for a long time every day a tour
of 5,000 tourists ended up consuming most of its corals and ruining the beauty that attracts
people to the region. Neighbors’ management of the tourism industry has left the business. With
the right authority, neighboring organizations can adopt appropriate business practices. The
unscrupulous management of friendly pioneers can also improve efficiency and attract a growing
number of clients seeking natural and social resources with the authorities. Seeking online
authority and the level of management or announcement can find professionals who are ready to
lead their organizations to improve with the preservation of neighbors. This report will based on
two different hotels examining their style of management this report will tell about hospitality
industry with relation to management skills. It will compare two different organizations ABC
and EFG
Review classical management theories and leadership style
Scientific theory by Fredrick W. Taylor:
While Frederick theory makes the most successful experts, it has no flaws. Frederick Taylor's
logical management theory also called the old-style hypothesis of the board, emphasizes
performance, similar to Max Weber. However, according to Taylor, unlike representatives who
criticize each slide, businesses should compensate employees for more performance."The main
goal of the executives should be to achieve greater business potential, combined with greater
prosperity than all other representatives, while the hypothesis works for skilled workers, it is not

without imperfections. A large number of these sub-jobs are modest, making employees feel like
part of a mechanical production system, in contrast to the new rise in their team. Besides, good
performance at the moment is an important result regarding training and by depending on
business, the hypothesis might an unusual increase in organizations today. Four levels of theory
are:
Employees' work will generally be clear and refined, and their assignments are important and
tedious. Managers ensure that everyone working under them does their job successfully; and if
the practice is more profitable, employees are prepared to do their job. In any case, at Taylor,
everyone who works takes a critical part in the organizational process.
Those employees are then adjusted by the board (Caramela, 2018).
Administrative theory by Henri Fayol:
The board control hypothesis focuses on rules that can be used by supervisors to conduct internal
association practices. The most notable scholar was Henri Fayol. Fall noted the suspension and
decided to use it as a disgrace to the management. He acknowledged that authoritative
governance was essential to driving the organization's sustainability and effectiveness. While the
defenders of rational administration made laws that could help individual experts by playing
their roles more effectively, the idea of stewardship crept into the rules that could be used by
chiefs to carry out internal functions of the organization. The most notable of these was that of
Henri Fayol. Henri Fayol (1849-1925), a French businessman and European diplomat. Henri
Fayol is known as the Father of Management and developed a complete vision of management
and besides, set 14 Management standards. Fayol was kept secret from American directors and
investigators until his most important work, "General and mechanical management", was
translated into English in 1949. These 14 levels of management are used to deal with the
organization and are helpful in anticipation, planning, empowerment, integration, and rotation of
the board, control, and coordination.
Bureaucratic Theory by Max Weber:
Governing bodies have been formed since the formation of culture as a result of the associated
changes: With the construction of the culture, the pioneers send out the obligations and can
change them at any time. However, in the long run, this changed and there were more relevant
details of the purview areas alongside distributing experiments as actual obligations. In a

management association, their subordinates follow the management's request but can still apply.
Then again, in the formation of culture, authority spread. The rules are perfect, stable, and staff
can read them without any problems. Besides, the organization records them in permanent form.
Individual property is separated from work property (Anon., 2020). Additionally, creative or
systemic methods have a place in the workplace. The choice of officials depends on the power
and order of the specialist and not on the political race. Besides, the authorities receive
compensation as payment for their work. The officer is taken for a probationary period and after
that provides a stable environment with the organization. This protects her from deliberate self-
justification.
Human Theory by Elton Mayo:
In the 1920s, Elton Mayo, an Australian physician, and authorized specialist began his
experiment with social behavior in circles and what it means to work in the Hawthorne area.
Mayo started experimenting with plants in 1924 at Hawthorne i.e.,Hawthorne test. In attendance
has been many dissatisfactions among the 30 thousand employs at the Hawthorne ranches in
Chicago over the most recent twenty years of the absolute a century ago (By, 2021). Elton Mayo
and his colleagues, including Fritz Roethlisberger, drove the test into varying occupation
situations. Mayo acknowledges that experts are concerned about money and can be better
motivated to meet their social needs while at work. The most notable manager is the placement
of representatives working in health care working in circles or groups.
Explain the role of the leader and different leadership styles in a service sector industry context
Motivation:
It’s the leader’s responsibility of coaching with empower staff at all levels of the organization
and to recognize and reward As a pioneer, a supervisor should make sure that the business has
the moral and ethical standards that it requires of its representatives. Appreciation and rewards+
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are important incentives that motivate a person to achieve a good goal. If consent is granted to a
person, it must specify the specific demonstration or quality with which the person is
compensated. Being a good role model is also an important spark that helps people achieve their
goals. The pioneer should give specific instructions to ensure that the relative can improve and
achieve their goals (Liang, Chang, and Lin, 2017). Encouraging people to participate in the