Leadership and Management for Service Industry

Contents
Introduction..........................................................................................................................................3
Review classical management theories and leadership style...............................................................4
Explain the role of the leader and different leadership styles in a service sector industry context......6
Review the management and leadership styles in a specific service sector organization....................9
Analyze management and leadership styles in a specific service sector organization in relation to
organization structure and culture......................................................................................................11
Factors that influence different management styles and structures in a service industry context......12
Analyze the internal and external factors that influence management styles and structures in a
selected service industry organization identifying strengths and weaknesses...................................15
Assess current, future management and leadership skills for the service sector................................16
Discuss future management and leadership skills required by the service sector and how these can
be achieved.........................................................................................................................................20
Evaluate current, future management and leadership skills that are crucial for the service sector....22
Compare and contrast different service industry organizations, change management systems and
leadership in implementing change....................................................................................................24
Conclusion:.........................................................................................................................................28
References:.........................................................................................................................................30

Introduction
Most will not have a direct view of the escape with the possibility of knowing that it could come in
the Great Pacific Garbage Patch, a convenient garbage collection site that covers many miles. And
they will not feel comfortable booking a trip associated with an association that is known for
ruining the prosperity of a nearby economy. Living to the point of hurting others to gather their
necessities does not agree with too many people. Management - the careful use of assets with the
intention that they are not used or damaged - plays an important role in a friendly business. The
success of lodging organizations depends on their general and socially attractive savings that
encourage tourists to visit their facilities. Failure to do so has consequences. In 2018, the Thai
government closed the most famous beach, Maya Bay, for a long time every day a tour of 5,000
tourists ended up consuming most of its corals and ruining the beauty that attracts people to the
region. Neighbors’ management of the tourism industry has left the business. With the right
authority, neighboring organizations can adopt appropriate business practices. The unscrupulous
management of friendly pioneers can also improve efficiency and attract a growing number of
clients seeking natural and social resources with the authorities. Seeking online authority and the
level of management or announcement can find professionals who are ready to lead their
organizations to improve with the preservation of neighbors. This report will based on two different
hotels examining their style of management this report will tell about hospitality industry with
relation to management skills. It will compare two different organizations ABC and EFG

Review classical management theories and leadership style
Scientific theory by Fredrick W. Taylor:
While Frederick theory makes the most successful experts, it has no flaws. Frederick Taylor's
logical management theory also called the old-style hypothesis of the board, emphasizes
performance, similar to Max Weber. However, according to Taylor, unlike representatives who
criticize each slide, businesses should compensate employees for more performance."The main goal
of the executives should be to achieve greater business potential, combined with greater prosperity
than all other representatives, while the hypothesis works for skilled workers, it is not without
imperfections. A large number of these sub-jobs are modest, making employees feel like part of a
mechanical production system, in contrast to the new rise in their team. Besides, good performance
at the moment is an important result regarding training and by depending on business, the
hypothesis might an unusual increase in organizations today. Four levels of theory are:
Employees' work will generally be clear and refined, and their assignments are important and
tedious. Managers ensure that everyone working under them does their job successfully; and if the
practice is more profitable, employees are prepared to do their job. In any case, at Taylor, everyone
who works takes a critical part in the organizational process.
Those employees are then adjusted by the board (Caramela, 2018).
Administrative theory by Henri Fayol:
The board control hypothesis focuses on rules that can be used by supervisors to conduct internal
association practices. The most notable scholar was Henri Fayol. Fall noted the suspension and
decided to use it as a disgrace to the management. He acknowledged that authoritative governance
was essential to driving the organization's sustainability and effectiveness. While the defenders of

rational administration made laws that could help individual experts by playing their roles more
effectively, the idea of stewardship crept into the rules that could be used by chiefs to carry out
internal functions of the organization. The most notable of these was that of Henri Fayol. Henri
Fayol (1849-1925), a French businessman and European diplomat. Henri Fayol is known as the
Father of Management and developed a complete vision of management and besides, set 14
Management standards. Fayol was kept secret from American directors and investigators until his
most important work, "General and mechanical management", was translated into English in 1949.
These 14 levels of management are used to deal with the organization and are helpful in
anticipation, planning, empowerment, integration, and rotation of the board, control, and
coordination (Anon., 2020).
Bureaucratic Theory by Max Weber:
Governing bodies have been formed since the formation of culture as a result of the associated
changes: With the construction of the culture, the pioneers send out the obligations and can change
them at any time. However, in the long run, this changed and there were more relevant details of the
purview areas alongside distributing experiments as actual obligations. In a management
association, their subordinates follow the management's request but can still apply. Then again, in
the formation of culture, authority spread. The rules are perfect, stable, and staff can read them
without any problems. Besides, the organization records them in permanent form. Individual
property is separated from work property. Additionally, creative or systemic methods have a place
in the workplace. The choice of officials depends on the power and order of the specialist and not
on the political race. Besides, the authorities receive compensation as payment for their work. The
officer is taken for a probationary period and after that provides a stable environment with the
organization. This protects her from deliberate self-justification.

Human Theory by Elton Mayo:
In the 1920s, Elton Mayo, an Australian physician, and authorized specialist began his experiment
with social behavior in circles and what it means to work in the Hawthorne area. Mayo started
experimenting with plants in 1924 at Hawthorne i.e.,Hawthorne test. In attendance has been many
dissatisfactions among the 30 thousand employs at the Hawthorne ranches in Chicago over the most
recent twenty years of the absolute a century ago. Elton Mayo and his colleagues, including Fritz
Roethlisberger, drove the test into varying occupation situations. Mayo acknowledges that experts
are concerned about money and can be better motivated to meet their social needs while at work.
The most notable manager is the placement of representatives working in health care working in
circles or groups.
Explain the role of the leader and different leadership styles in a service sector
industry context
Motivation:
It’s the leader’s responsibility of coaching with empower staff at all levels of the organization and
to recognize and reward As a pioneer, a supervisor should make sure that the business has the moral
and ethical standards that it requires of its representatives. Appreciation and rewards are important
incentives that motivate a person to achieve a good goal. If consent is granted to a person, it must
specify the specific demonstration or quality with which the person is compensated. Being a good
role model is also an important spark that helps people achieve their goals. The pioneer should give
specific instructions to ensure that the relative can improve and achieve their goals. Encouraging
people to participate in the planning and importance of motivational goals motivates them, but
besides shows the complexity of the dynamics. The pioneer should always reassure his subordinates
that they value playing their roles as a team and making their arrangements for the organization.

The leader must make the delegates feel that they are playing a vital role in the success and
prosperity of the organization. This convincing angle enables them to achieve goals.
Supervising in Direction:
David Scholz, head advertising official of Leger Marketing, a Canadian survey, with the
importance of promoting a company with more than 600 representatives, emphasizes why
transparency is an important skill for pioneers, an event with no one to advise we, we will set topic;
the result is 100 employees traveling 100 miles. The pace of progress is rapid and all authorized
pioneers and the group should have the option to continue to explain where that work is going, why
this is important, how everyone
Align people:
In extremely honest terms the executive team is prepared when all people from the partnership are
in a position to unite to achieve a common cause. The most promising organizations, Star Model,
have hired enthusiastic staff for their concealment skills, instead of the current skills. For a long
time in line, it was the organizations that worked on Star Models and commitments that used to
produce, completing the start of public stock donations in front of others. A 1990 survey of
emerging firms in Silicon Valley revealed four models of board employees in the technology
business. The Engineering Model (standard in Silicon Valley) was equally regulated and relied on
enthusiastic representatives but was recruited according to the skills. In general, the director fired
organizations that were looking for current skills and worked in the Model Factory.
Leadership style
Laissez-Faire: Abbreviated free authorization form: Do what we need as long as we take care of
the business right. From the pioneers' point of view of free trade, the way forward is to build a
strong team - and then block the way. Almost clear from its original French locations, the free trade

means "let it be" or "let it be." in fact, it means that the pioneers give it to their subordinates so that
they can complete the tasks in their way, without having to worry about difficult methods or
methods. Free business action depends on honesty. People who appreciate a wide range of stability
in self-determination and exclusion from independent projects are often well prepared by the free
business pioneers.
Autocratic: A critical step is a management style in which one person manages all the choices and
takes over the non-contribution of other recruiting people. Opposing pioneers have always held
back from making decisions that were based on their own beliefs and not of others. Despotic
authority is a type of board style in which one pioneer or individual association makes decisions for
the benefit of the organization. This type of authority style is most evident in parts of organizations
that are often much smaller than smaller employees.This type of the first style is just as powerful in
organizations where the idea of a job requires dynamic energy. It will want to respond to a situation
that is quickly compared to other startup styles, due to the smooth design of the dynamic design and
the quick dynamics.
Democratic/Participative: A public-based authority also called participatory action or shared
management is a style of how people from circles play a role in a powerful procedure. Current
version of management is applicable to any one of organization. Everyone is allowed to be
interested, ideas are sold freely, and conversation is empowered. While the cycle of love-making
will do with group neutrality and free movement of ideas, the head of the circle is still there to
provide direction and control. Scientists have found that popular management style is more likely to
be the leading and most profitable, the best commitment to the masses, and to increase the morale
of the collection. Gathering people are urged to convey ideas and insights, although the pioneer in
the last resort by choice. People from the circles feel very busy working together. Innovation is

enabled and rewarded. Analysts suggest that the great pioneers who are motivated by love have
distinct qualities, including honesty, knowledge, courage, thought, ability, and intelligence. The
hardworking pioneers voted for the trust and respect among the fans. These are true pioneers who
live by decisions based on their conduct and qualifications. Collaborators will feel excited to move
on and add to the circle. Likewise, good pioneers will be able to look at different conclusions and
try to avoid saying things that do not agree with what is being said.
Paternalistic / Benevolence: A paternalistic action is a form of administration that involves a
person who holds office as a patriarch or authority and who treats his or her representatives and
accomplices as members of a large, distant family. In some societies, the word “parental” has
replaced the word, father or mother. Likewise, a pioneer expects strength and trust from workers,
just as obedience. Father’s pioneers value education and social skills and often make special efforts
to provide representatives with opportunities to develop business and social skills.While a parent
pioneer seems to be supporting more people than others, ambition and hatred can damage the work
environment and the patriarch or authority will no longer have the loyalty, honesty, and
submissiveness of the person who needs to be a compulsory pioneer. A productive parental pioneer
meditates on a higher perspective and considers how each choice will affect the "family."
Review the management and leadership styles in a specific service sector
organization.
Particularly first influential method tool group development in independent testing sites tested the
link between the various styles of development and group development and the interventions of the
information group sharing and communication14 Investigating Relationships within the
Organization's Culture moreover, the leadership style has used similar elements. Still from
accessible writing, we can summarize the various elements of original styles and their impact on the