Solved | Leadership And Management For Service Industries
Added on 2021-02-19
12 Pages3622 Words32 Views
Leadership ManagementProfessional DevelopmentLanguages and Culture
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UNIT 5 -Leadership andManagement
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Application of Classical Management Theory in service industry...................................1P2 Role of leader and various leadership styles.....................................................................3P3 Management and Leadership in service sector.................................................................4P4 Internal and external factors influencing the management style.......................................5P5 Hard as well as Soft skills.................................................................................................6P6 Future management and leadership skills.........................................................................6P7. Different Service sector companies’ Change management systems and Leadership......7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................9
INTRODUCTIONLeadership as well as management is regarded as the two pillars upon which theperformance and success of an entity is based. Leader and manager are engaged in provision ofadequate guidance, support, aid and direction for the accomplishment of corporate goals in thelong term. Under the supervision of effective leadership and management, the personnelbelonging to an entity are able to carry out their roles as per the requirements of company. Thepresent project is based upon Four Seasons London which is regarded as one of the largest hotelsoperating within the confines of respective city. It consists of information pertaining to classicalmanagement theories along with the role of leader and manager within the confines of serviceindustry. Apart from this, it also includes an overview of the external as well as internal factorsinfluencing the management style. Lastly, it throws light upon soft as well as hard skills andfuture leadership and management skills for service sector.TASK 1P1 Application of Classical Management Theory in service industryClassical management theories are acknowledged to be dependent upon the assumptionthat workforce only holds physical as well as economic needs. This does not take into dueconsideration the job contentment or social needs, rather it illustrates labour specialisation,centralised leadership, maximization of profits and the process of taking decisions. In this regard,there are several classical theories which provide aid in gaining comprehensibility of theconcepts of management as well as leadership. Through the implementation of these within theboundaries of company, leader and manager of Four Seasons London are able to enhance theirapproach towards managing the quality of business practices. Two of the most widely used andwell renowned classical management theories, which are executed within Four Seasons Londonare described as follows:-Weber theory of BureaucracyThis is one of the most apparent classical management theories which provide adescription of the elementary principles of bureaucracy. These tend to shift the focus ontodivision of labour, implementation of rules, development of impersonal relations and hierarchicalstructure. The belief of Weber behind this theory was that power tends to evoke obedience, thatprovides aid in influencing personnel to act in compliance with the rules enforced by1
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