PDF: Impact of leadership on organisational performance
Added on 2019-12-17
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An Empirical investigationinto the impact of leadershipon organisationalperformance in the hospitalitysector in the UK
ACKNOWLEDGEMENTI would like to thank my mentor for bottom of heart as they has provided me goodknowledge and effective support for conducting study effectively. I would like to express mygratitude to friends, colleagues as well as family members who have guided me at ever step ofthesis. Through their support I was able to accomplish my dissertation in an appropriate manner.In the series I would also like to state special thanks to my team members who have assisted incollecting data and in analysing it further.
ABSTRACTThe hospitality sector is amongst such viable set of businesses that largely contributes toenhance the economic stipulation of the entire nation by reflecting an upturn fiscal system. It isalso referred to be a resultant factor of some on-going progressions in the market that hasevolved the conventional outlook of several individuals. As a result to which, comfort is aforemost deliberation of people who are often touring outside in order to fulfil their separatedrives. This has significantly raised the existence of hospitality sectors in the UK where thepresent study has been carried out on a similar set of establishment named Hilton Hotel andResorts. It is however conducted to acknowledge the likely impact of leadership onorganizational performance in a specific context to the hospitality sectors of UK. On whose basis, the below dissertation has carried out an investigation to depict somefactual impact of leadership on the overall performance of hospitality industries in UK. Withreference to which, Hilton Hotel being a well-recognized hospitality enterprise of UK has herebytaken into consideration. It is where they are evident to operate under a prime association ofleadership. In context to which, it has primarily referred to determine the development oforganizational performance in the hospitality sector of UK with another vital intent of assessingthe role of leadership in their overall work performance. With respect to its formulated purpose,this thesis has also involved to investigate the relationship among the adopted tact of leadershipwith that to the carried performance of the establishment. Wherein, it has lastly stated someaffluent strategies of leadership that can directly tend to enhance the performed tasks of theenterprises like Hilton Hotel. 3
TABLE OF CONTENTABSTRACT.....................................................................................................................................3CHAPTER- 1 INTRODUCTION....................................................................................................1Background to the research....................................................................................................1Organisational background.....................................................................................................2Significant of the problem......................................................................................................3Statement of the purpose........................................................................................................3Statement of the problem........................................................................................................4Aims and Objectives...............................................................................................................4Research questions.................................................................................................................5Structure of the dissertation....................................................................................................5Justification for the research...................................................................................................6CHAPTER- 2 LITERATURE REVIEW.........................................................................................7Introduction............................................................................................................................7Defining leadership with model.............................................................................................7Concept of Organisational performance.................................................................................9Role of leadership in an organisation...................................................................................10Significance of leadership in enhancing organisational performance..................................12Abstractive theories of leadership........................................................................................14Relationship between leadership and organisational performance......................................16Leadership strategies employed by the hospitality industry of UK.....................................18Summary...............................................................................................................................22CHAPTER- 3 RESEARCH METHODOLOGY...........................................................................23Introduction..........................................................................................................................23Role of the researcher...........................................................................................................23Assessment of research philosophy......................................................................................24Research approach................................................................................................................24Research Strategy (use diagram and theory)........................................................................25Research Design (use diagram and theory)..........................................................................26Awareness of different research methodologies/methods is discussed................................274
Appropriate research methodology/approach and methods justified and explained............28Data collection uses appropriate methods............................................................................28Data analysis is undertaken using valid/appropriate data analysis tools/methods...............29Sampling...............................................................................................................................29Reliability.............................................................................................................................30Validity.................................................................................................................................30Ethics....................................................................................................................................31Limitations of the research, bias and ethical issues are recognised, acknowledged, andevaluated...............................................................................................................................31Summary...............................................................................................................................32CHAPTER-4DATAANALYSISFinding and Discussion..................................................................................................................334.1 Introduction ...................................................................................................................334.2 Quantitative analysis......................................................................................................33CHAPTER- 5 CONCLUSION AND RECOMMENDATION.....................................................615.1 Introduction....................................................................................................................615.2 Conclusion......................................................................................................................615.3 Recommendations..........................................................................................................63REFERENCES..............................................................................................................................65APPENDIX....................................................................................................................................69Illustration IndexIllustration 1: Leadership with model..............................................................................................8Illustration 2: Abstractive theories of leadership...........................................................................15Illustration 3: Link between leadership and organisational performance......................................18Illustration 4: Model of strategic leadership..................................................................................19Illustration 5: Transitional model of leadership.............................................................................21Illustration 6: Research Strategies.................................................................................................26Illustration 7: Research designs.....................................................................................................275
CHAPTER- 1 INTRODUCTIONBackground to the researchToday's modern context of globalisation is abruptly reflecting a highly competitive set of amarket that has necessitated almost each and every firm to adopt a strategic approach tooperating their business related functions. It is however with a prime consideration of theappointed set of employees and employers to work as per the standardised set of business so asto achieve their targeted goals in the future. It is with distinct sort of businesses in themarketplace that reflects a greater role of service industries in it (Alfalla-Luque, Marin-Garciaand Medina-Lopez, 2015). The hospitality sector is amongst such viable set of businesses thatlargely contributes to enhance the economic stipulation of the entire nation by reflecting anupturn fiscal system. It is also referred to be a resultant factor of some on-going progressions inthe market that has evolved the conventional outlook of several individuals. As a result to which,comfort is a foremost deliberation of people who are often touring outside in order to fulfil theirseparate drives. This has significantly raised the existence of hospitality sectors in the UK wherethe present study has been carried out on a similar set of establishment named Hilton Hotel andResorts.It is however conducted to acknowledge the likely impact of leadership on organisationalperformance in a specific context to the hospitality sectors of UK. Leadership is thereby referredto be another major concern of the enterprise especially in context to the service industries wherethey are directly associated with the Department of customer service. This arena needs acontinual guidance and aid to work as per the set norms and standards of servicing the upcomingclients and users. This is basically to meet their realistic needs and demands that often tends tochange as per the altering trends of the market (Baffour Awuah and Amal, 2011). It often createsa pressurising state of work where the appointed set of the workforce gets exhausted to operateas per the modifying standards of work where they at this moment require constant inspirationfrom the leaders. The leaders thus play a contributory role in encouraging the workers on thecontinuous basis where they together require possessing some salient traits of leadership for thesame. In context to which, the present study has referred to ascertain some strategical measuresto manage the employees in a considerable manner. This, in turn, aligns with yet another need1
the base context of motivation that encourages the employees to operate under a standardisedformat of work.A prudent role of leadership is evident to contribute in the established enterprises ofhospitality in UK where it is referred to play an important role in impacting the overallperformance of the organization. It is basically due to a prime association of their varied theoriesand models that effectively contributes in timely accomplishment of organizational goals andobjectives. It is therefore important for the leaders to adopt such accessible tools of leadership torefer a strategic prospect for handling the relative work of their subordinates. This will in turnrefer to make an affirmative impact upon the organization by consequently enhancing theproductivity status of the companies like Hilton Hotel as discoursed in this study. Organisational backgroundHilton Hotels and Resorts is one of the most popular and reputed hotel chain in all aroundthe world. It has become a brand which offers a great variety of services and activities that arehighly satisfying most of their clients. Hilton hotels & resorts are highly preferred for leisure andbusiness travellers who prefer high-class facilities and services under a single roof. It wasformally founded by Conrad Hilton as ‘The Mobley Hotel' in 1919 at Texas. Currently, there arearound 570 hotels and resorts across 84 countries and six continents (Brady Germain andCummings, 2010). The success of Hilton Worldwide can be considered by its wide spreadinghotels and resorts in overseas countries. Along with this, the hotel chain is also committed totheir business rules, ethics and regulations which include client's satisfaction, privacy andrelations with the hotel. For this, HR team of hotel and board of directors have maintained atrained, skilled and experienced staff which takes cares of each guest starting from their arrival todeparture. The staff members of Hilton Worldwide are the major link between theirachievements and clients.A wide range of services and facilities provided by the hotels and their staff is the mainattraction for them. A five-star hotel or resort is mostly liked by leisure or corporate travellerswho seek for a nice and comfortable stay with great features in the rooms. In addition to this, themain focus of the hotel is also towards maintaining a high quality in food, premises andaccommodation. An innovative approach to products, amenities and service, help them incontinuing the hotel chain business across the globe (Bush and Middlewood, 2013). In theupcoming era, Hilton Hotels & Resorts is planning to remain stylish, forward-thinking and2
global leader of hospitality. Their motive is to make travelling easier with their smart design,innovative restaurant concepts, authentic hospitality and commitment to the global community.Leadership is at this moment evident to play a greater role in directing the workers towards asuccessive path of accomplishment where Hilton together believes in such concept of team work.The recent study has thus referred to such potent means of leadership as a way of enhancing theperformance of the organisation with a need base cogitation of increasing their peripheral scaleof profits as well. Significant of the problemThis is to discourse upon the significant factors of the present study where it has beenundertaken to measure those influential means of leadership that consequently tends to enhancethe overall performance of the organisation. Nowadays, making a prime selection of leadershiptools are referred to be the most tricky consideration to handle the diversified set of workers.Wherein, a dubious measure of leadership can lead to creating some atrocious consequences forthe entire organisation by completely devastating their oriented goals (Carlos Pinho PaulaRodrigues and Dibb, 2014). In context to which, the present research work is based upon asimilar consideration to find out such potent measures of leadership that in turn augments theoverall performance of the organisation. It is currently envisioned to be a leading matter ofconcern for most of the enterprises where they are unable to opt for the most considerate way ofleadership. It is mainly in context to the hospitality establishments of UK with a need-basedmeasure of leadership to accurately guide the appointed set of employees to work in apressurised context of business. It is where they are at this moment required to tackle thechanging preferences of the upcoming set of clients that often results in demotivating them to alarger extent that in turn ruins their work performances. Statement of the purposeAn elementary consideration of this research work is to find out all the evidence tosupport the primary motive of this investigation. This survey is fundamentally conducted toidentify various trends and patterns that mostly prevails in the hospitality sectors of UK topromote a factual sense of leadership in their affiliated organisations like Hilton Hotel(Fingleton, 2013). It is however with affiliation to the above-identified problem that has referredto conduct the present research work. It is basically in order to address such potent measures ofleadership that are helpful in enhancing the overall performance of the hospitality industries in3
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