The Impact of Training and Development on Employees
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Added on 2020-01-07
The Impact of Training and Development on Employees
Added on 2020-01-07
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Title: “To analyse the impact oftraining and development on theperformance of employees: Astudy of Hilton hotel in UK”
ACKNOWLEDGEMENTFor the accomplishment of the present dissertation I would like to sincerely express byearnest gratitude to my mentor who has provided me sufficient knowledge and greater support.Further I would also like to thank my friends, colleagues and family members who have guidedme at every stage while conducting this dissertation. Through their support, I was able tocomplete my thesis with effectiveness and in an accurate manner. Lastly in the series, I wouldalso like to state special thanks to my team members who have provided me huge assistance incollecting relevant set of data and further analysing it.
ABSTRACTAim: “To analyse the impact of training and development on the performance of employees:Astudy of Hilton hotel in UK”Methodology: For carrying out the present dissertation with the aim of completing the insystematic manner, the researcher has selected different types of research methodology.Inductive research approach is used with qualitative techniques in order to met the research aimsand objectives in an effective manner. Further explanatory research design is used for carryingout the present research. Along with this for collecting the information primary and secondaryresearch have been conducted in respect to get valid outcome. In primary research questionswere asked from 20 employees of Hilton hotel with the use of random sampling method. Results: From the present study it has been identified that training and development is essentialfor an organisation in respect to improve overall performance of an employees. Along with thisthere are different methods which can be used by Hilton hotel regarding training which isprovided to employees. Further for improving the effectiveness of training management can takefeedback from its employees to who training was provided for developing their skills.
Table of ContentsCHAPTER 1: INTRODUCTION....................................................................................................1Background of study ..................................................................................................................1Research problem .......................................................................................................................2CHAPTER 2: LITERATURE REVIEW.........................................................................................6Introduction ................................................................................................................................6Concept and importance of training and development in hospitality industry..........................6The impact of training and development on the performance of employees in hospitality basedorganisation of UK....................................................................................................................10CHAPTER 3: RESEARCH METHODOLOGY...........................................................................12Research Philosophy.................................................................................................................12Research approach....................................................................................................................12Research design.........................................................................................................................13Data collection..........................................................................................................................13Data Analysis............................................................................................................................14Sampling...................................................................................................................................14Limitation..................................................................................................................................15Ethical consideration.................................................................................................................15CHAPTER 4: FINDING/RESULTS.............................................................................................16CHAPTER 5: ANALYSIS AND DISCUSSION OF FINDINGS................................................29CHAPTER 6: CONCLUSION AND RECOMMENDATION.....................................................36Conclusion.................................................................................................................................36Recommendation.......................................................................................................................38REFERENCES..............................................................................................................................39Appendix.......................................................................................................................................42
CHAPTER 1: INTRODUCTIONBackground of study In the modern era, there are many organisations who are facing high competition becauseof the changes in technology, political, globalization, economic factor etc. To enhanceperformance and productivity it is important for these organisations to train their employeeswhich is one of the route to adjust them in the competitive market and increase theirperformance. Further one of the main objectives of an organisation is to improve its productivitybut it cannot be possible without the efficient performance of employees.The present report is based on Hilton hotel which is currently facing issues relatedperformance of employees. Employees play significance role within an organisation it isimportant to provide them training and development facility for enhancing their skills andknowledge. This assists them in completing their target on time and in an effective manner. InHilton hotel employees daily stay in contact with customers and clients in respect to providethem services. All the services which are provided to guest should be of high quality in order toretain them for the longer period of time (Nischithaa and Rao,2014). For this purpose, it isimportant to provide employees training facility so that they can develop their different skillswhich assist in delivering quality services to customers. There are two common training methodwhich can be used by the firm such as off the job training and on the job training method. Thisboth methods are very effective which assist firm in providing training and developmentfacilities to employees for accomplishing the success. Along with this, it can be stated that firmcan easily accomplish goals and objectives on time if its employees work more effectively andeffectively.Training and development is basically deals with the acquisition of learning and understandingthe skills and practices which needed for dealing with customers. In fact, it can be stated thattraining and development is one of the imperatives of human resource's management because itleads to improving performance of an individual and organisation. At the Hilton hotel employeesmake many mistakes at the time of providing a service to the guest (Raymond, Bawa andDabari, 2016). These mistakes can impact the quality of the work and consequently impact of theorganisations. This study intends to examine whether there is a link between training andemployees performance in Hilton hotel. Aims and objectives 1
Aim: “To analyse the impact of training and development on the performance of employees:A study ofHilton hotel in UK”Objectives:What is the concept and importance of training and development in hospitality industryWhat are the different methods of training and development implemented by Hilton hotelWhat is the impact of training and development on the performance of employees inHilton hotel.What are the strategies of training and development through which employeeperformance can be enhanced at Hilton Hotel.Research questions Formulation of research questions is one of the essential requirement because it assists inconstructing strong frameworks for the research. There are some research questions have beenformulated for the present research which are as follows: To understand the concept and importance of training and development in hospitalityindustryTo study the various methods of training and development implemented by Hilton hotelTo analyse the impact of training and development on the performance of employees inHilton hotel.To recommend strategies of training and development through which employeeperformance can be enhanced at Hilton Hotel.Research problem Neglecting the enhancing effects on the training of organisational employees by organisationslead to negatively impact the overall performance of a firm. These also lead to increase inproviding low-quality services in the services sectors. Due to less training and developmentfacility employees of Hilton hotel unable to deliver quality services to their customers (Jehanzeband Bashir, 2013). This lead to impact sales as well as the profitability of the firm which unablethem to survive in the competitive market. The services provided by Hilton hotel is of poorquality due to which it unable to retain the customer for the longer time. The present study isbased on analysing the impact of training and development facilities on employees' performance.2
Focus and purpose The present study is conducted with the main purpose of analysis the impact of trainingand development facilities on employees' performance of Hilton hotel. The main purpose of thestudy is to analyses the gaps left by the previous researcher on the present topic. There are manyresearch conducted on the impact of training and development facility on employeesperformance and its impact on organisation. It is important for Hilton hotel to provide trainingand development facility to employees so that they can deliver quality services to customers.Providing training and development facility is one of the important concept for the hospitalityindustry (Mazerolle and Dodge, 2015). Along with this firm adopt different types of technologyfor providing services to customers. For this purpose they need to trained employees so that theycan use new technology in an effective manner. There are different methods of training whichcan be used by the firm in respect to provide training to employees. Selection of method isdepended on the way training required to employees as per their job. Along with this there aresome methods of training which charge no cost and that can be used by the Hilton hotel fortrained its employees in different field. Framework and analysis 200One of the essential step in the present research is to gather information from the reliablesources in order to make right decision. This assist in driving valid conclusion andrecommendation. There are some steps in these regards which are as follows:Design of research: In the present dissertation explanatory research design will be usedwhich assist in getting meaningful information of the present topic.Research approach: For conducting the study inductive approach will be used whichhelp in moving from specific to general. In present dissertation, impact of training anddevelopment facility on employees' performance will be analysed. This help in findingout their impact on delivering services to clients. Research philosophy: Positivism research philosophy will be used in the currentresearch.Techniques of research: Qualitative techniques will be used for collecting and analyzingthe information. Methods for collecting the data: The present study is based on analyzing the impact oftraining development program on employees performance. For this purpose both primary3
and secondary research will be used. For gathering the primary information surveymethod will be used. In a survey questions will be asked from the employees of Hiltonhotel. On the other hand for secondary information will be collected through books,articles, internet etc. Sampling techniques: The probability method will be used under which randomsampling techniques will be consider for selecting the respondent from the wholeuniverse. 20 employees of Hilton hotel will be taken into consideration so that specificinformation can be gather related to the present topic. Analysis of data: For analysing the data qualitative techniques will be used. Thematicapproach will be used for analysing the impact of training and development program onemployees performance. Chapter structure 200A sequential pattern will be followed for undertaking a research topic in an appropriatestructure. This structure can be demonstrated by the following series of chapters which isundertaken as a part of research study.Chapter 1: Introduction: In this chapter a clear cut frameworks will be provided on thepresent research topic. This will include background of study, problem statement, aimsand objectives of the present topic. Different research tools and techniques used in thisresearch will be discuss at the end of this chapter. Chapter 2: Literaturereview: In this chapter, concepts and importance related to thetraining and development session will be discussed. The impact of training program onthe performance of employees will be identified. Hence, this chapter will lay importanceon covering the aims and objectives of the present dissertation. Through undertakingdifferent books, journals in order to assessment of the different area of research study. Chapter 3: Researchmethodology: Different methods which are used for conductingthe research will be covered in this chapter. This it important for taking entire dissertationin a right direction. Along with this, validation of using different technique in the presentresearch will be provided by the researcher.Chapter 4:Finding/ Results: In this chapter all the collected data will be presented inthe table and graphs form which further help in illustrating the findings.4
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