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Leadership Style Assignment

   

Added on  2020-05-01

16 Pages4352 Words60 Views
Running head: LEADERSHIPLeadershipName of the Student:Name of the University:Author’s Note:

1LEADERSHIPPart ALeadership is the ability of a person towards making sound decision and leading otherstowards performing well as per that decision. Leadership is always associated with inspiring thefollowers towards achieving challenging goals through providing adequate support. However,the impact of leadership style often manifests in the quality of relationships which a leaderbuilds over time with others, in particular subordinates and peers. The more the leaders willbuild relationship with their followers, the more the followers will be able influenced by theirleaders. According to Willems (2016), the leaders cannot lead their followers unless theyunderstand the perspectives of their followers. In other words, the leaders can effectively leadand guide the followers, who are having same values and principles. Therefore, the leaders needto build effective relationship and create communities with their followers for understandingtheir values and perspective properly. Apart from that, building effective relationship alsofacilitates the leaders to build trustable relationship with the followers. Such trustablerelationship with the leaders also encourages the followers towards performing well as per theinstruction of their leaders. While considering the example of a particular situation, I can exemplify my experienceas being a leader, where I have used high level of emotional intelligence for buildingrelationship with the followers. One year back, I used to work in a reputed retail organization ofAustralia, where I was playing the role of a leader. My role was to direct and lead the peopletowards performing well and achieving the set target of the organization. Moreover, my role wasto lead the team of customer representatives, where the employees need more of inspirationrather than pushing them towards dealing with customers effectively. Therefore, that time, Irealized that I would be better able to influence on my followers, when I would build effective

2LEADERSHIPand collaborative relationship with them. Moreover, I also identified the importance of emotionalintelligence for building effective relationship with the followers. According to Bassi and McMurrer (2016), collaborative relationship with the followersfacilitates the leaders towards identifying their strengths and weakness at the workplace. In thisway, the leaders can identify the key areas of competencies of their followers and utilizing themin achieving organizational success. On the other hand, Peng (2014) opined that high level ofemotional intelligence facilitates the leaders in understanding the deeper values and needs of thefollowers. Therefore, such high level of emotional intelligence also helped me in identifying theindividual core needs and values of my followers. In this way, based on this understanding, Ibecame able to encourage the followers individually towards performing well. Furthermore, it isalso worth mentioning that I chosetransformational leadership style for leading andmotivating the team towards providing better customer service. Performance in customer serviceis not measured much in terms of quantitative measures, but it is all about the quality of thecustomer handling. It requires high level of involvement on the part of customer representativestowards effectively handling the customer queries.Hwang and Lee (2015) opined that transformational leadership style suggests the leadersto involve the followers in the organizational decision making process. Moreover, they allowsome sense of ownership to the followers so that they can complete their task in their own ways.Therefore, such leadership assisted me in encouraging my followers with high level ofautonomy. The followers were also encouraged towards fulfilling their assigned task, as theywere provided with high level of work flexibility. On the other hand, Paustian-Underdahl,Walker and Woehr (2014) opined that transformational leaders are always willing to adoptinnovative approach for achieving organizational goals. Likewise, I also became capable of

3LEADERSHIPsuggesting unique way of customer handling process, which was quite motivating to thefollowers. In this way, such transformational leadership was highly influential on myfollowers, which explore their skills and competencies through an innovative ways of customerhandling process. While considering another example a particular situation, I can exemplify myexperience as being a leader, where I use dark side of leadership for leading my team leaders.Six months back, I used to work in a clothing manufacturing company of Australia. Moreover,my role was to lead the production team, where the productivity of the team members used to bemeasured in terms quantitative measures. Oftentimes, I had to push the team members forenhancing their productivity as per the organizational standards. I was unable to take the risk ofbeing flexible in leadership style with the fear of any deviation in the team performance as perorganizational standard. Therefore, I selectedautocratic leadershipstyle in managing theproduction team of the organization. According to Khoreva and Vaiman (2015), autocratic leaders always tend to be highlystructured and they remain extremely rigid in leading the people towards achieving thepredetermined organizational goals. Likewise, I started to use perfectionism attitude for keepingthe performance of my team members intact with the organizational standard. Such attitude ledme in micro managing the work of the team members, so that there is no deviation between theorganizational overall target and the team target. Such attitude helped me in meeting the teamtarget in each month as per the organizational standard. However, the team members weresometimes discouraged with such leadership style. On the other hand, Seibert et al. (2017)opined that autocratic leaders always dictate the working methods and process for effectivelyachieving the organizational goals. In some situation, I felt that the employees are unnecessarily

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