Leading and Implementing Workplace Change

Running head: LEADING AND IMPLEMENTING WORKPLACE CHANGE
Leading and implementing workplace change
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Executive Summary
The report has been prepared to discuss Tesco Plc one of the most renowned retail stores of
the United Kingdom. The report gives detailed information regarding its history and how
external changes have affected the company. It also provides a clear picture of the strategic
changes which the company undertook and the leadership style followed by the company
over the years. The organizational cultural impact on the company’s change management
programme has been discussed as well in the report.

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Table of Contents
Introduction:...............................................................................................................................3
Analysis of recent History of Tesco Plc:....................................................................................3
External Analysis.......................................................................................................................5
Strategic changes according to leadership style.........................................................................7
Evaluating the impact of Organizational Culture on the program of change management:....11
Organizational Culture and Change Management Process......................................................12
Impact of Organisational culture on the change management program..................................12
Conclusion................................................................................................................................16
References................................................................................................................................16

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Introduction:
Tesco Plc is a multinational company which has established itself as a big brand in
offering various retail services to its customers. It falls in the category of leading
supermarkets located in the United Kingdom, which provides its customers with both food
and non-food retailing services. It has its headquarters situated at Hertfordshire in England. It
has seven thousand stores located worldwide. Tesco Value and Tesco Finest are two popular
food brands of Tesco Plc. It offers its customers an online grocery store. Tesco Bank, which
is the subsidiary of Tesco Plc, provides insurance and bank-related services to its customers
in the UK. Tesco Mobile network offers various telecom services to its customers. The
company holds more than fifteen per cent market share in Great Britain, thus becoming its
leading food retailer. It has two hundred and fifty-seven superstores in countries like
England, Wales and Scotland. It operates in seven countries covering both Europe and Asia.
Analysis of recent History of Tesco Plc:
Tesco was founded by Jack Cohen, who started to sell excess groceries in a food stall
at London in year 1919 (Telegraph.co.uk 2019). The brand name Tesco came into existence
in the year 1924 when Jack Cohen created the term TESCO by combining the initial letters of
the tea supplier’s name, Thomas Edward Stockwell as TES and initial two letters of own
surname as CO ( The Fact Site 2019). In the year 1929, it started a store at Edgware, which
sold tea. Tesco witnessed business expansion during the next decade. In the year 1934, it
became the trendsetter to build warehouses for food items. Later on in the year 1947, it was
traded in the stock exchange in London (Business Insider 2019). The same year it opened its
first self-service shop at St Albans. Tesco business started growing at a fast rate, with it
acquiring more than five hundred stores. After that in the year, 1956 Tesco introduced its
operations in the supermarket for the first time at Maldon where it sold meat and cheese. By

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1960, it was not only offering food items but also diversified its product range by offering the
sale of home electronic items, clothing and telecom services at the stores. In the year 1968, it
introduced the concept of a superstore (Chung et al. 2014). In the year 1973 Tesco
established petrol station for the first time in the United Kingdom. In the year 1985, it
introduced a healthy range for its customers. In the year 1987, it took over forty supermarkets
belonging to Hillards Plc. In the year 1992, it established its Metro store followed by its
launch of Tesco value range in the year 1993. The market expansion of Tesco Plc was
strengthened by the acquisition of chain of supermarket of William Low in 1994 and Tesco
launched its Club card a year later (Tescomobile.ie. 2019). Later on in the year 1997, it
launched Extra store. In 1998, Tesco Finest range was introduced which offered luxurious
products to its customer base (Companies History - The biggest companies in the world
2019). During the 2000s, it provided its customer online shopping service and bought about
eight hundred and seventy one-stop shopping stores. In 2003, Tesco established its own
telecommunication division in the UK. The same year Tesco took over Kipa’s supermarket
chain located in Turkey. Tesco also undertook the acquisition of Administered in 2004. Tesco
also entered into fashion retailing business. Tesco also launched banking services for its
customers. Tesco opened Fresh & Easy store during its entry to the markets of US. In 2005,
Tesco took over Safeway stores belonging to Morrisons after its dissolution and launched a
carbon-free store for the first time in year 2010. In 2012, ‘Everyday Value brand’ was
introduced, replacing the earlier value range of Tesco. In the year 2012, Tesco decided to
wind up its operations in the Japanese market along with the US market. In the year 2013
dotcom store service was offered by Tesco to enhance the online shopping by customers.
Yucaipa group took over about one hundred and fifty stores of Tesco. Tesco sold tablet
computer known as Hudl for the first time in 2013. Tesco decided to install a face-scanning
system at Tesco owned petrol stations in the United Kingdom. Alphamega superstore started

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selling a variety of Tesco products during this time. Tesco began to make a plan around the
year 2014 to extend its business to the smartphone industry. The brand ‘Healthy Living’ was
initiated by Tesco in the year 2014 (the Guardian 2019). In the year 2015, Tesco made an
agreement with TalkTalk to sale its Blinkbox service business. In the year 2018, Tesco
merged with the Booker group (Agency 2018).
External Analysis
A large number of macro-environmental factors have affected the performance of
Tesco Plc. The company should consider these external factors during its conduct of
operations. Tesco’s performance has been affected by political elements of the country where
it operates. Tesco operates globally, covering a large number of countries. It has its presence
in a large number of European countries like the United Kingdom, Turkey, Ireland, Poland,
Hungary, Slovakia, Czech Republic and others. Tesco has to follow the political conditions
laid down by the European Union. Tesco has its stores in Asian countries such as Malaysia,
Taiwan, South Korea, Japan and Thailand. Since Tesco Plc operates in a large number of
countries, it has to abide by all the legislative and political schemes of every nation. The
operation of Tesco is affected by various factors such as the tax structure of the country,
economic condition, unemployment rate, political uncertainty and others. Tesco imports
certain materials from East Asia and China, so an increase in import duty will have a negative
impact on the company. Some authorities in the UK wanted that ‘Tesco Tax’ should be
imposed upon the supermarkets of Tesco some time back. However, the government body of
the United Kingdom did not agree with this, thus affecting Tesco positively. The government
would always want a boost in job availability (Ivoryresearch.com 2019). Tesco being a large
retail store, would be able to provide job opportunities to a large number of people.
The performance of Tesco Plc is influenced by economic factors, as well. The
demand and supply rate is affected by various economic conditions like inflation rate,